Big Bus Tours Abu Dhabi Reviews 367

Pretty good value - and super well organised. Friendly people - Only minor issue was that it only goes one way round - i.e. you can't go the other direction...

Enjoyed the tour of Abu Dhabi with your company
Your staff were fantastic
Espescially OJ at Sheikh Zayed Grande Mosque and the driver Murugan

We had a two day pass it was excellent for seeing all the sights if you don't have much time. The staff were very helpful and all the buses were on time. The Great Mosque is a must see sight.

A great service, easy to catch and get around on and staff are very helpful. They have free water bottles on board too. The recorded commentary is excellent too.

Very pleasant staff, very friendly staff

We took the delux pass but it's not value for money. The free dhow cruise along the corniche was not available as staff were supposedly in training.. but it was still being advertised as being available on the voiceover. The delux pass offered free entry into various atttactions, however the heritage centre was free already and a lot of the other attractions were in Dubai which we didn't realise when we booked the delux pass.
Overall I wouldn't recommend going for the 5 day pass but the buses were clean, regular and staff were nice and helpful

Friendly staff and well maintained buses. However inaccurate information and offers being made. When we purchased the tickets, we were offered 4 different routes and a dowh cruise. Upon arrival it turned out that the dowh trip had been closed for several weeks and a yacht tour was being offered instead. The yacht tour was a total waste of time. It took one hour to get to the yacht and then the trip was in an artificial canal with only building constructions to see. Perhaps this will be a nice tour in 4-5 years, but not now.

This BigBusTour has been a grevious and unfortunately a bad experience. There has been too many false claims and disruptions to call this experience "money well spent" lots of pushy up sell from the staff. Its ironic that on the first mid day we were asked over again and again to leave a review on Trip Advisor sharing our "wonderful" experience. Thank god we haven't written a review yet. This BigBusTour has been a exhausting disaster for us and it would only be right to receive a complete refund of $480 USD including the two taxi fares of 48 and 36 Dh which equates to $22.95 USD

If you would like to hear my review and bad experience please do read on.

We were in dubai for 2 days( we originally purchased one day online and up sold for an additional day to enjoy other excursions). On the first day in the evening near 5pm a BBT worker informed us that we would be able to arrive at stop #25 in 35 minutes from take off and spend aproximately 45 minutes touring Atlantis Aquarium before catching a 6:40pm hop on to make it in time for the night light tour. However, we were decieved by the BBT employee as we were only able to make it to stop #25 at 6:48 which means we couldnt hop off for atlantis and had to stay on the bus for the night light tour. Even during the night light tour we were disappointed. The main attraction advertised, which is the burge khalifa, was not lit up. By the time we got to stop #3 where our hotel is we asked the driver why the main attraction did not appear. His response was it is a special day today that its not lit up during the time he drove past. He ensured us that if we hopped on to the other bus that was going back to burge khalifa we would see the lights on. So we went back with the other bus. There were still no lights and we had to take a taxi back to stop #3. Next day we planed to go back to stop #25 to see the atlantis aquarium we even took a taxi to avoid the dreadfully long repeat bus ride to stop #25. When we got to Atlantis it was closed for maintenance. It was our second and last day visiting. No one from BBT could assist in compensation for tickets or unnecessary taxi fares. We felt like we were duped through out this entire paid experience.

The time table of the busses was not published ahead. The air conditioning in the bus was not working properly, I suffered a lot of the heat of the city

The best way to see a city! When you have a limited time like we did, the Big Bus Tours allow you to see everything and feel like you didn't miss out on any major attraction. You can get on and off as you please, they have water for you as you board and the commentary gives you all the information you need. Highly recommended!

You are able to see a lot of the sights but spend a lot of time on the road driving on the highways so seems somewhat expensive.

Also, buses aren't regulated to ensure that they aren't overcrowded. We caught the first bus of the day at 10:30 and there were too many people for one bus (some had to stand) so for the first 30 minutes many people in the bottom of the bus couldn't see anything. I don't know why they didn't get another bus (I think there may have been a cruise ship docked that day). At one point, it was much too hot at the top of the bus and no shade, but when you went downstairs, there was almost no air conditioning making it an extremely uncomfortable trip and many of the audio plugs weren't working. Although it is a quick way to see the sights, it is not recommended in the afternoon (other than in winter).

Red route takes a long time, especially from the mosque back to down town Abu Dhabi and it is not the best value Big Bus Tour we have ever done

Great commentary. Different languages available. Headphones provided. Great tour!!!!

This is a great idea, but the time taken actual travelling is a large proportion of the day, this dosen't leave a lot of time to see the actual attractions. also if you are on the last bus back, you may need to take a taxi to your hotel,as the bus ends at the Grand Mosque.
Time is important on a holiday so bearing in mind Taxi costs are relatively cheap, thats what i would do next time.
Personally i thought the Bus was quite expensive for what it was. But they do provide free water.

It was great experience however we had to miss the river cruise as it was not running that day. What was frustrating was that the person did not tell us beforehand and we took second round just for the cruise which was a complete waste of time.
Similarly there are no clear signs for stop at CORNICHE and it took half an hour to find the right spot.
I must also thank for the cold water bottles and the friendly drivers plus the young lady at the Marina point.

Easy way to see the sites of Abu Dhabi and to select where you want to explore further. A two day pass is good value if you have the time.

The first bus that came along on the corniche stop number 10 on my first day was full, he said the decks bus would be right behind him ,20 minutes later I got on the next bus which was also full but I got the last of the few seats my headphone jack did not work so I could not hear the tour and since the bus was full could not move to another seat .the lady next to mine said hers was working just fine so I just rode around looking at things not knowing what anything was. Got off after a trip all the way around and bought the two day pass the next day got on the bus Which was quite empty and got a headphone jack that was working but I would’ve really been disappointed if I only bought the one-day pass since all of their equipment wasn’t functioning properly. Other than that the buses are comfortable clean and I like the Free cold water.

Nice tour and good information on all included touristic points in varius languages.

Amazing experience!!!!

Many thanks to the crew for these amaizing trip!