Frances is the star of this review. Professional , polite and shows great humanity when dealing with people who have unexpected difficulties. Cannot express how much he helped.i can only put this... See more
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Straightforward website and easy to open a new fixed rate bond account. Any queries are resolved efficiently by helpful customer services team.
Company replied
Straight forward, no messing about I’m 81 years old so anyone can easily fill out the application form Dee S
Company replied
My experience of opening and transferring funds to a competitive 2 year fixed rate account with Birmingham Bank was very impressive! I transferred £1 to authenticate the account before transf... See more
Company details
Written by the company
Birmingham Bank is dedicated to empowering customers on their ambitious journeys. Everything we do is rooted in our core values of trustworthiness, ambition and dedication. Founded in 1955, throughout the evolution of our business, changing times and financial markets, our purpose to enable the ambition of our customers, employees and stakeholders remains unchanged. We are moving forward as we’ve always done, dedicated to delivering trusted, hardworking savings and lending products that provide practical solutions and make your money work for you. This is what we call “Better Banking”. Your savings are protected under the FSCS. It protects up to £85,000 (or £85,000 each, for joint account holders) of the money in your Birmingham Bank accounts.
Contact info
United Kingdom
- 03330 048 048
- info@birminghambank.com
- birminghambank.com
4.4
Excellent
49 reviews
Replied to 50% of negative reviews
Typically replies within 24 hours
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Seamless account opening
I have recently opened 2 online accounts with the Birmingham without any problems.
March 18, 2025
Unprompted review
Reply from Birmingham Bank
Hi Mrs M,
We are really pleased you had a seamless onboarding journey with us at Birmingham Bank. We appreciate you taking the time out to leave us a review, we look forward to helping your money grow!
Thanks,
Birmingham Bank Savings Team
My failed attempts to open a two year…
My failed attempts to open a two year fixed term savings account were met with all sorts of apologies about IT problems and system failures and no definite timescale for when an account might be up and running. The staff kindly suggested that I should feel free to invest elsewhere though that wasn’t quite the response which I expected! On the plus side, they did answer the phone…….
January 22, 2025
Unprompted review
Reply from Birmingham Bank
Hello,
We are really sorry to hear about your struggles opening the 2 Year fixed term savings account. Unfortunately, one of our vendors was having an intermittent outage which was causing a small percentage of our customers from proceeding with their applications.
We are truly sorry this occurred for you and we are doing everything in our power to resolve the issue with the vendor to ensure this doesn't happen again. We hope to have the issue resolved today, therefore, if you would still like to take advantage of the rates on offer, we expect for those small number of customers impacted, to be resolved very quickly.
This unfortunately, was a one off which we couldn't control, but we take full responsibility for your experience. We hope that you will return to Birmingham Bank in the future to allow us the opportunity to showcase how smooth the onboarding journey is for savers usually.
If you would like to discuss this further, please contact our savings team again on 03330 048 048 or email us at savings@birminghambank.com.
Thank you
Tried to put two different mortgages…
Tried to put two different mortgages through them and ended up with neither of the properties due to them dragging their heels until the offer expired.
January 21, 2025
Unprompted review
Reply from Birmingham Bank
Hi Katie,
We are really sorry to hear about your challenges with placing your BTL properties with us.
If you would like to contact us at mortgages@birminghambank.com we can look into this further to understand why this occurred. Alternatively, give us a call on 0333 004 8048 and we can discuss the case further.
Many thanks,
Birmingham Bank
opened a 5yr bond yesterday
opened a 5yr bond yesterday. took numerous attempts with one time password to sign in.
today again numerous attempts and now telling me i have made too many attempts with incorrect password (which were CORRECT) and now says i am locked out for 24 hours !!!
i just want my money back now if it was possible
December 13, 2024
Unprompted review
Reply from Birmingham Bank
Thank you for sharing your experience, Kath. We're sorry to hear you were having login challenges. If this hasn't been resolved, please contact us at info@birminghambank.com or call 03330 048 048.
We’re committed to providing the highest level of service and look forward to the chance to make things right.
Non existent support
I opened a bond with Birmingham Bank, they asked me to set up a password for security reasons. The following day I wanted to log into their "savings portal" so put in my email address and password, they then sent me a OTP to my phone, when I entered the 6 digit number I got a message to say it was invalid!! I tried once again and got the same message. At this point I requested a new OTP and this time I was told the new one had expired, I've emailed them twice because I appear to be locked out however they can't be bothered to reply.
November 6, 2024
Unprompted review
Reply from Birmingham Bank
Thank you for sharing your experience, Brian. We're sorry to hear we didn’t meet your expectations. Your feedback is invaluable as we work to enhance our services. A member of our team will support on this, and will reach out to you very shortly.
In the meantime, if you'd like to speak directly, please feel free to contact us at info@birminghambank.com or call 03330 048 048. We’re committed to providing the highest level of service and look forward to the chance to make things right.
Great online platform
Great online platform. Very speedy transfer of funds to the fixed rate account
October 27, 2024
Unprompted review
Reply from Birmingham Bank
Thank you so much for your 5-star review. We’re delighted that you enjoyed using our platform and experienced a smooth, speedy transfer to your fixed-rate bond account. We look forward to serving you here at Birmingham Bank.
Owned by Better.com
Birmingham Bank look to be a regional outpost of Better.com, the mortgage company whose CEO Vishal Garg made famous by sacking 900 employees over Zoom.
I can only assume he's also sacked everyone of any ability at Birmingham Bank as well. I called the number of a gentleman I'd previously done business with with only to be told that he no longer worked there. The young gentleman I spoke to could not have been more helpful and explained that he'd pass my details on. I did not hear back until I called again, to be told that the young gentleman I'd spoken to also now no longer worked there.
I therefore assume that Birmingham Bank is playing employee 'speed dating' or there is simply a revolving door. I decided to take my business elsewhere.
October 10, 2024
Unprompted review
Reply from Birmingham Bank
Thank you for sharing your experience, Hardeep. We're sorry to hear we didn’t meet your expectations. Your feedback is really important as we work to improve our services.
Please reach out to our team at info@birminghambank.com, or give us a call at 03330 048 048, so we can understand your concerns better and provide the support you need. We're committed to delivering the highest level of service and would love the opportunity to make things right.
They offer slightly higher rates
They offer slightly higher rates, but they are not straight forward to deal with.
They don't reply to online messages, conflicting emails sent with differing details.
I'd advise not to put your savings with this company and look elsewhere.
September 26, 2024
Unprompted review
Reply from Birmingham Bank
Thank you for sharing your experience, Terry. We're sorry to hear we didn’t meet your expectations. Your feedback is really important as we work to improve our services.
Please reach out to our team at info@birminghambank.com, or give us a call at 03330 048 048, so we can understand your concerns better and provide the support you need. We're committed to delivering the highest level of service and would love the opportunity to make things right.
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