Bockers & Pony Reviews 1,942

TrustScore 4.5 out of 5

4.6

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See what reviewers are saying

Rated 5 out of 5 stars

The hamper was so beautiful..ordering was easy and both the recipient and I were kept informed of the delivery. I love this company and will always order from them..highly recommended

Rated 2 out of 5 stars

Did not get what I expected. I ordered the Brownie Hamper. Missing was Charlotte Piper Freckle Bar Nina's Turkish Delight The Chocolate Pot Rocky road Bitesize Salted Caramel Coffee Treats Or... See more

Company replied

Rated 5 out of 5 stars

Apart from 1 hiccup which was recovered beautifully, Bockers & Pony have been amazing. Thankyou. My Dad recently passed away and I've been able to bring some happiness to Mum at Mother's Day and h... See more

Rated 5 out of 5 stars

Ordered from UK. This was a birthday gift. Great choices on the easy to use website. Arrived on time and watched the recipient open it online. He loved it and was impressed with the packaging. A... See more

Company details

  1. Gift Shop
  2. Baby Store
  3. Children's Store
  4. Hobby Store

Information provided by various external sources

Bockers & Pony deliver the most impressive hampers and gifts Australia wide. Immaculately packaged with super high quality products, our gift hampers are just perfect when you need to send a gift to a client or staff, or family and friends.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Rated 3 out of 5 stars

Lovely hamper, late delivery.

The hamper was great .However despite ordering well in advance with the required date of delivery, it came 2 days late. Staff were very helpful but it was a special occasion, so very disappointing.

April 14, 2022
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Reply from Bockers & Pony

Hello John and thanks for our feedback. We are sorry to hear that you had a negative delivery experience with the gift hamper. We pride ourselves on the 18-year history of delivering our premium hampers securely and on time. We value your support - Team Bockers & Pony

Rated 1 out of 5 stars

Dreadful

Dreadful! I'm yet to receive a confirmation email from you on the actual order and I've had no communication at all the past week since ordering the gift hamper for my friend and her new born baby on Tuesday, 29/3/22. However, the transaction of $99 was very quick to be processed, on the day (Tues, 29/3). I am so disappointed by this experience. I have used your services once before and vowed never to again because I had a similar experience but thought I would give the benefit of the doubt and give you another go. After this, no way, never, ever again. In today's age, with e-commerce, communications, direct email, etc. you should be doing a lot better than this. I will not use your services again and will advise others not to as well. Poor service, poor communication, poor delivery times. Signing one very unhappy customer.

April 5, 2022
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Reply from Bockers & Pony

Hello Kylie. Thanks for your feedback. We are sorry that you have been disappointed with this order. We are currently working on implementing tracking notifications for our Bockers and Pony Gift Hampers and hope to have this up and running soon. One of our friendly customer service members will be in contact with you to investigate further .We value your support- Team Bockers and Pony.

Rated 5 out of 5 stars

Indulgence hamper

The hamper ordered arrived on time and was greatly appreciated by the receipient.
A special thanks to Jo from the call centre to whom I’m spoke with to arrange purchase and delivery was very helpful.
Will definitely order other hampers in future.
Thanks 🙏

March 31, 2022
Rated 5 out of 5 stars

Great service

Ordered on a Wednesday and it was delivered on the Thursday, exactly what I needed. Excellent service, easy to use online ordering and the champagne was cold when delivered.

March 30, 2022
Rated 4 out of 5 stars

Lovely gift

Lovely gift. My mother sent this to her granddaughters little baby girl in Australia from NZ. She doesnt really do online shopping but she was happy with the gift. Thank you

March 29, 2022
Rated 4 out of 5 stars

Good service & product just a little pricey.

The website was easy to use, the delivery date was met and all was good on this end.

However, the price tag was expensive for a bottle of Verve and some chocolates. There's a decent overhead cost added to the products.

However, I like the 'premium' nature of the wraparound and service.

March 24, 2022
Rated 5 out of 5 stars

Great product and service

Great product, great service at a fair price. We opted for the express delivery for a birthday gift, the hamper arrived on time and the courier was friendly too. Highly recommend 😁

March 23, 2022

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