Bockers & Pony Reviews 1,942

TrustScore 4.5 out of 5

4.6

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See what reviewers are saying

Rated 5 out of 5 stars

The hamper was so beautiful..ordering was easy and both the recipient and I were kept informed of the delivery. I love this company and will always order from them..highly recommended

Rated 2 out of 5 stars

Did not get what I expected. I ordered the Brownie Hamper. Missing was Charlotte Piper Freckle Bar Nina's Turkish Delight The Chocolate Pot Rocky road Bitesize Salted Caramel Coffee Treats Or... See more

Company replied

Rated 5 out of 5 stars

Apart from 1 hiccup which was recovered beautifully, Bockers & Pony have been amazing. Thankyou. My Dad recently passed away and I've been able to bring some happiness to Mum at Mother's Day and h... See more

Rated 5 out of 5 stars

Ordered from UK. This was a birthday gift. Great choices on the easy to use website. Arrived on time and watched the recipient open it online. He loved it and was impressed with the packaging. A... See more

Company details

  1. Gift Shop
  2. Baby Store
  3. Children's Store
  4. Hobby Store

Information provided by various external sources

Bockers & Pony deliver the most impressive hampers and gifts Australia wide. Immaculately packaged with super high quality products, our gift hampers are just perfect when you need to send a gift to a client or staff, or family and friends.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Rated 1 out of 5 stars

Delivery package dumped in a bush

Found the package in a bush at the end of my driveway in the rain. No notification that it had been delivered or that it was there. I only found it when I was gardening.

There are lots of safe places to leave a package. The bush where it was left is not one of them.

March 2, 2022
Bockers & Pony logo

Reply from Bockers & Pony

We appreciate your feedback, one of our Customer Care Team will review the delivery of this gift and will be in touch. The Bockers & Pony Team

Rated 1 out of 5 stars

No hamper?

Hamper still
Not received and no response to my emails

February 28, 2022
Bockers & Pony logo

Reply from Bockers & Pony

Thanks for your feedback we apologise for the delayed response. Our Customer Care Team will be in touch shortly.

Rated 5 out of 5 stars

Very happy

Really happy with all the gifts I’ve brought for others. Always arrive quickly and packaged beautifully.

February 28, 2022
Rated 5 out of 5 stars

I gave 5 stars because this was an…

I gave 5 stars because this was an amazing experience for the recipient.
The service was excellent as you delivered on the day you said you were going to deliver.
The product received was of high quality and every item matched what was advertised.

Thank you for not letting me down 🥳🥳🥳

February 25, 2022
Rated 5 out of 5 stars

Lovely hampers

I've received a Bocker & Pony hamper myself, so when I wanted to send a gift they were my first choice. The range is extensive with different price points, and the packaging makes the recipient feel special. I especially liked being able to complete the transaction but chose a delivery date several weeks in the future.

February 24, 2022
Rated 1 out of 5 stars

Disrespectful and Poor Service

This was the first time I had used Bockers & Pony. Unknown to me the recipient of the gift had closed their office due to Covid. I received an email confirming this and advised I would be charged another $16.95 for delivery, which is fair enough. Given the circumstances I asked for consideration for the re-delivery fee to be reduced. When I received a response my request was completely ignored and no reason given. Very disrespectful and poor service which left me very disappointed.

February 23, 2022
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Reply from Bockers & Pony

We are sorry you had such a negative experience, someone from our Customer Facing Team will be in contact with you to investigate this issue further. Thank you for your support - Team Bockers & Pony.

Rated 2 out of 5 stars

Did not get what I expected

Did not get what I expected. I ordered the Brownie Hamper. Missing was Charlotte Piper Freckle Bar
Nina's Turkish Delight
The Chocolate Pot Rocky road
Bitesize Salted Caramel Coffee Treats
Organic Times Chocolate Covered Strawberries
Bahen & Co Almond & Seasalt
Bockers & Pony Gift Hamper Box.
We got things we did not want like white chocolate raspberries and something called bark and some dark chocolate. We ended up throwing most of it away.

February 20, 2022
Bockers & Pony logo

Reply from Bockers & Pony

Hi Cherylann, we apologise for your negative experience. Our Customer Facing Team will be in contact with you to investigate this matter further. Thanks for your support - Team Bockers & Pony

Rated 5 out of 5 stars

As usual

As usual, I was impressed with Bockers and Pony. They delivered my anniversary gift to my son and daughter-in-law in good time. One less thing to worry about.

February 16, 2022

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