I had a really complicated enquiry, which was dealt with so very helpfully in several emails to and from Vicky in sales, but which finally had to be passed to an equally helpful person in the technic... See more
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Review summary
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10/10 customer service! The item I ordered was faulty on arrival and when I emailed Body Sculpture, Vicky and Simon were extremely helpful by replying to my emails efficiently, providing detailed up... See more
After a fatigue failure of a crucial part of my ageing Body Sculpture exercise bike I gave them a call expecting a negative reply but no! They couldn't do enough for me. Despite the bike being 15+ yea... See more
The rowing machine went together easily and the components are clearly labelled. Just took my time and all went well. There was a slight defect with one component, so I called the number and everyon... See more
Company details
Written by the company
Body Sculpture is a reliable manufacturer of fitness accessories, equipment, multi-gyms, supplements & more. Body Sculpture is a leading fitness equipment brand dedicated to delivering high-quality, safe, and innovative designed products. This brand is a leading fitness equipment brand specializing in treadmills, dumbbells, yoga accessories, and other home workout essentials. Renowned for offering affordable solutions tailored for home use, we strive to empower individuals to achieve a balanced and healthy lifestyle. Our Mission At Body Sculpture, we believe in promoting wellness and supporting work-life balance through innovative fitness solutions. Our equipment is designed to seamlessly integrate into busy lifestyles, helping individuals prioritize their health without compromising their daily commitments. Diverse Solutions for Every Fitness Journey We cater to a wide range of fitness enthusiasts, from beginners to seasoned home workout devotees, and those exploring Pilates practices. Our product includes versatile options like adjustable dumbbells and customizable treadmill accessories, enabling users to personalize their fitness routines. Quality and Affordability We combine exceptional quality with reasonable pricing, ensuring our products are accessible to households seeking reliable and durable fitness solutions. Exceptional Customer Support We prioritize customer satisfaction through comprehensive after-sales services, including: User Guides: Clear instructions to maximize product benefits. Maintenance Support: Practical advice for product upkeep and longevity. Warranty Assurance: Robust coverage periods and swift responses to customer inquiries, ensuring peace of mind with every purchase. Empowering Health and Balance With Body Sculpture, fitness becomes an achievable goal for everyone, whether you are taking your first steps in a fitness journey or enhancing your home workout setup. Together, we inspire healthier lifestyles, making wellness a part of everyday living. Let Body Sculpture transform your approach to health and fitness today.
Contact info
Morley Carr Road, BD12 0RA, Low Moor, United Kingdom
- 01274 69 38 88
- sales@himarkgroup.co.uk
- bodysculpture.co.uk
4.4
Excellent
103 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 14% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service
I made a purchase online. Item was dispatched next working day and received it next morning. There was a minor confusion with delivery company but it was promptly resolved after a short chat with a very friendly and professional staff member over the phone. The purchased item itself is of a good quality, looking forward to using it. Highly recommended business.
May 2, 2025
Firstly the product was cheaper than…
Firstly the product was cheaper than any where else. This does not mean the quality was any less the product is excellent and arrived on time and packaged well. Would recommend this product 100%
April 7, 2025
Everything was perfect except that…
Everything was perfect except that 'Free NEXT DAY Delivery' turned out to be Royal Mail 2nd class.
As my wife was about to start physio after a knee op this was not what we wanted.
I have already contacted the company directly, it has been acknowledged but I am waiting for a full explanation.
April 8, 2025
Great service
Great service. Ordered a replacement set of wheels for a rowing machine, which arrived promptly.
March 19, 2025
Quick delivery after ordering and just…
Quick delivery after ordering and just what I wanted.
March 26, 2025
I love body sculpture products
I love body sculpture products! I bought a bra and it didn’t fit right! (My fault) I ordered the wrong size.I returned it and got my full refund so quickly! I ordered the bra again in the right size and it fit perfectly! It had great support and I’m just about to order a couple more bras and am looking at other items as well! I give body sculpture the best rating I could which is 5 stars but I would have given them 10 stars if I could! Excellent products and the best employees! Very kind and pleasant people!
March 25, 2025
Unprompted review
Excellent service
Initially sent wrong product but replaced with correct one very quickly. Excellent service
February 19, 2025
What an amazing service ,parts they no…
What an amazing service ,parts they no long longer carry ,this gentleman went above and beyond, brilliant service.
February 12, 2025
Reply from Body Sculpture
Hi Andy thank you for the great review, its really appreciated. I am really glad we could help. Wishing you all the best.
kind regards
Simon
Brilliant Service from Trusted Company
Simon went the extra mile to get my order delivered when couriers tried to charge silly prices for delivering to the moon. Maybe carriers need to realise that with google maps anyone can check nowadays and see that the surcharges they are applying for some postcode areas is wholly unjustified.
Body Sculpture kept me in the loop every step of the way and was extremely helpful. Well done
January 29, 2025
Reply from Body Sculpture
Hi James. Really appreciate this review. Its always so disappointing when carriers try to charge the earth as though your postcode has never seen a road before but really glad we managed to get it sorted for you!
kind regards
Simon
Excellent price and very fast delivery
Excellent price and very fast delivery. Thank you.
January 19, 2025
Reply from Body Sculpture
Hi Darren thank you for taking the time to leave us a review. Really happy that you liked the price and the delivery speed. We really appreciate it.
kind regards
Simon
Excellent service
Excellent service. Had a faulty item delivered. It was replaced without any question. Would definitely use again.
January 9, 2025
Unprompted review
Reply from Body Sculpture
Hi Paul, thanks for taking the time to write your review. We are sorry it wasn't right first time, but really happy we managed to sort it for you.
kind regards
Simon
R2716 Rowing machine (known fault)
A shame to have to write a negative review but it’s just to save others the hassle of buying this model. I have recently purchased a Body Sculpture R2716 Rowing machine and after taking approx 45 minutes to assemble all looked great. It feels heavy and sturdy and moves smoothly. Sadly the machine worked for around 4 minutes before the recoil stopped pulling the strap back in. Spoke to body sculpture, there wasn’t much they could do but did say they’d had a few complaints of faulty recoil with this model. They asked me to dismantle and re-package and they’d collect it and drop another one off so I agreed. Just finished setting up the new one and after 45 seconds of rowing (very gently) the same thing has happened again.
I did feel that while talking to the people at body sculpture there seemed to be a reluctance to send a new one out and they seemed more keen on issuing a refund but I really wanted the machine and they assured me it wasn’t all R2716’s, just some that were faulty.
Unless I’m just really unlucky I’ll now assume it’s the majority of this model that are faulty, so unfortunately it looks like I’ll be sending this one back too and accept the refund this time.
The 1 star is fully in regards to the faulty product. On a positive note Body Sculpture were very easy to contact, always answered the phone and replied to emails, arranged collection and delivery quickly etc. so I wouldn’t be adverse to buying from them again but I would steer clear of the R2716 Rowing Machine.
December 29, 2024
Unprompted review
Reply from Body Sculpture
Good Morning Mark. Thank you for taking the time to review us even if on this occasion the product has not been to your satisfaction. We really appreciate you highlighting that on this occasion it is the rowing machine that has got the negative review rather than the service, which we do try really hard to provide excellent customer service.
We will speak to the manufacturer on this machine and find out what has gone wrong and make sure we learn lessons going forward.
Thanks for your patience Mark and have a happy new year.
kind regards
Simon
Excellent quality products at a great…
Excellent quality products at a great price, customer service very good with fast delivery of item.
December 8, 2024
Reply from Body Sculpture
Hi Julie thank you for your review and we are so pleased you are happy with the product, price and delivery speed. If you have any problems at all you know where we are.
kind regards
Simon
Rowing machine arm connection broke
Rowing machine arm connection broke after a bolt loosened .Replacement sent promptly and gratis too as I had had a new cylinder for it recently .Excellent service and nice emails and phone calls all the way keeping me up to date with what was going on . Back going nowhere fast while working up a sweat at the same time !
December 7, 2024
Unprompted review
Reply from Body Sculpture
Hi Mr Wright. Thank you so much for your review and really happy we were able to help you. We are sorry that there was an issue but its important to know we can put it right. You'll be competing in the boat race in no time!
kind regards
Simon
I required new pedals for my exorcise…
I required new pedals for my exorcise bike, Simon answered the phone when I called and established that a pair of pedals were in stock. He then sent me a link to pay and I received the new pedals by post two days later.
That is what I call a very good service.
December 3, 2024
Reply from Body Sculpture
Hi Stuart. Thank you for your positive review. I am really happy I could help you out with the parts you needed. We really appreciate it.
kind regards
Simon
Good buying experience
Good buying experience from part enquiry to final delivery.
No complaints and happy to recommend.
October 25, 2024
Reply from Body Sculpture
Hi John. Thank you so much for taking the time to write your review. Really happy we could help you with the parts and really appreciate the recommendation.
kind regards
Simon
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