I had a really complicated enquiry, which was dealt with so very helpfully in several emails to and from Vicky in sales, but which finally had to be passed to an equally helpful person in the technic... See more
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10/10 customer service! The item I ordered was faulty on arrival and when I emailed Body Sculpture, Vicky and Simon were extremely helpful by replying to my emails efficiently, providing detailed up... See more
After a fatigue failure of a crucial part of my ageing Body Sculpture exercise bike I gave them a call expecting a negative reply but no! They couldn't do enough for me. Despite the bike being 15+ yea... See more
The rowing machine went together easily and the components are clearly labelled. Just took my time and all went well. There was a slight defect with one component, so I called the number and everyon... See more
Company details
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Body Sculpture is a reliable manufacturer of fitness accessories, equipment, multi-gyms, supplements & more. Body Sculpture is a leading fitness equipment brand dedicated to delivering high-quality, safe, and innovative designed products. This brand is a leading fitness equipment brand specializing in treadmills, dumbbells, yoga accessories, and other home workout essentials. Renowned for offering affordable solutions tailored for home use, we strive to empower individuals to achieve a balanced and healthy lifestyle. Our Mission At Body Sculpture, we believe in promoting wellness and supporting work-life balance through innovative fitness solutions. Our equipment is designed to seamlessly integrate into busy lifestyles, helping individuals prioritize their health without compromising their daily commitments. Diverse Solutions for Every Fitness Journey We cater to a wide range of fitness enthusiasts, from beginners to seasoned home workout devotees, and those exploring Pilates practices. Our product includes versatile options like adjustable dumbbells and customizable treadmill accessories, enabling users to personalize their fitness routines. Quality and Affordability We combine exceptional quality with reasonable pricing, ensuring our products are accessible to households seeking reliable and durable fitness solutions. Exceptional Customer Support We prioritize customer satisfaction through comprehensive after-sales services, including: User Guides: Clear instructions to maximize product benefits. Maintenance Support: Practical advice for product upkeep and longevity. Warranty Assurance: Robust coverage periods and swift responses to customer inquiries, ensuring peace of mind with every purchase. Empowering Health and Balance With Body Sculpture, fitness becomes an achievable goal for everyone, whether you are taking your first steps in a fitness journey or enhancing your home workout setup. Together, we inspire healthier lifestyles, making wellness a part of everyday living. Let Body Sculpture transform your approach to health and fitness today.
Contact info
Morley Carr Road, BD12 0RA, Low Moor, United Kingdom
- 01274 69 38 88
- sales@himarkgroup.co.uk
- bodysculpture.co.uk
4.4
Excellent
103 reviews
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This company invites their customers to review, whether positive or negative
Replied to 14% of negative reviews
Typically replies within 24 hours
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Avoid Like The Plague!
Companies to avoid like the plague....Body Scuplture.
I have a Body Sculpture rowing machine. Six weeks ago the resistance bands started wearing through so I contacted them via their website about purchasing some replacements. No reply. So I tried again. No reply.
I tried calling instead and the phone was picked up by someone with a more 'couldn't care less attitude' than I have ever heard before.
Long story short, I tried several times to phone and email before eventually getting hold of someone who told me the new bands would cost £16. So I tried to order some but couldn't.
Three weeks into the saga, they did the only thing that remotely reflects well on them, they sent me the bands free of charge as a gesture of good will because of the issues I had faced.
When the bands arrived, they had no instructions for fitting them. I contacted Body Sculpture again asking for instructions. They sent me the product manual (which I already had) which contains no instructions.
I chased again through numerous calls before being promised that someone would call me last Friday to talk me through installing the bands as they don't do instructions. That call never came.
So, fed up, I decided to attempt installing the bands myself. I thought I had managed but, five minutes into finally using my rower again, two of the three new bands had almost worn through.
I complained again. They tried to call me twice on Monday before emailing me saying that they had tried to contact me on "multiple occasions". I emailed them back explaining that I didn't answer my phone when in meetings but that I would call them today (Friday).
I just made that call and have have my character and my integrity questioned. I was told that it was unfair to question their customer service because. "we are only a small company" (they aren't, they are part of the Taiwanese company Hi Mark International, but they didn't know I knew that).
Now they are refusing to service me anymore. This leaves me with a rower a can't use and the need to purchase a new one so I can train to my normal sessions, not a cheap option especially given the issue with the original rower is with something so basic.
So....if you are buying any fitness or training products be warned and avoid Body Sculpture like the plague. Your custom will not be valued.
May 31, 2019
Unprompted review
Reply from Body Sculpture
Hi James. Thank you for taking the time to write your review and I can completely understand your frustration. Your experience here sounds awful and not something that we would strive to provide. Rower resistance bands should be one of the easiest customer service transactions that we have and yet we seemed to have really dropped the ball on this one.
The attitude you encountered is appalling and I am sorry for that.
It would appear that even the one thing we did right on this occasion we managed to mess up in the execution as well. Really sorry about that James.
Using a small company as an excuse is also not acceptable. Although that statement is correct, we have 6 employees (4 full time) in the UK, we are part of a slightly bigger group in Taiwan which despite the grand name, probably isn't quite as big as it sounds. Regardless of that though, you should have had exemplary customer service as that is something that we pride ourselves on, and yet here it was abysmal.
No one should have questioned your integrity, or failed to return a call.
I am sorry for that.
kind regards
Simon
Excellent service
Excellent service, everything explained very well and great results.definitely going back
March 1, 2018
Unprompted review
Reply from Body Sculpture
Hi Robert thank you for taking the time to write your review. We really appreciate the kind words.
kind regards
Simon
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