Body Sculpture Reviews 103

Excellent guidance and communication so that I could acquire the item that I needed

I was after a replacement Body Sculpture Core trimmer, and purchased from Body Sculpture direct. DHL's delivery was a bit of an issue, but Simon Dearing at Body Sculpture responded very quickly and tracked the order down. Excellent customer service.

Rapid, simple ordering and delivery.

Realy fast, friendly, useful response. Top rate.

Sent out a replacement part next day when my bike broke, very friendly and helpful customer service over the phone, breath of fresh air compared to the typical customer service . Very happy with my purchase

My second time at Wandsworths clinic and I cannot recommend it more! Sajana is amazing and very friendly. Both appointments were great and I’m very happy with results.

I bought a spin back a few weeks back, after using the product only a hand full of times I noticed a number of faults which I highlighted to Body Sculpture. There customer services department assured me they would look into the concerns raised and call me back within the next few days. It has been over 3 weeks now I even after I rang them again to see where things were up to I still have not heard anything back. Faulty product and even worse customer service.

Bought the BE3111G Magnetic Elliptical and this broke within the first month was offered a replacement but did not feel comfortable getting another one. So I decide to upgrade to BE7312G Foldable Magnetic Elliptical Cross-Trainer, this was more expensive but got a nice deal over the phone and this machine is great no issue used by the whole family, still going strong after being used by 3 people for over 6 months. Good company accepts responsibility if there's an issue and fixes it accordingly.

I purchased a rowing machine; after 18 months the roller spring mechanism broke (which seems quite common from Amazon reviews). Contacted the company to buy a replacement; they're very nice (but phone, they don't respond to emails) but this model is no longer supplied AND they don't have and cannot get any replacement parts from their Taiwanese manufacturer. I presume therefore they are just reselling and don't have any control over the product. So if you buy from this company you have to be prepared for the product not to be useful beyond the warranty period. I've learnt my lesson and am buying a better machine with a longer warranty period.

i ordered a exercise bike on monday 16th november it arrived wednesday 18th november , when putting it together i was having problem with the tension wire so i phoned the company the lady put me through to the workshop and after the advise given the problem was fixed , thanks

I have one of their pull up bars that I've owned for quite some time. During our house renovations we lost the safety clip for it.
I emailed a couple of weeks back and the company have got back to say that they will send out a replacement free of charge.
They were apologetic over the delayed reply due to covid, temporarily closing and a massive backlog or orders and queries.
I am really impressed with the customer service in challenging times.

Many thanks to Simon for his help. You knocked it out the park for me. Very good company to deal with. 5 stars ⭐⭐⭐⭐⭐ Steve Platts 👍

Ordered a set of wheels for my rowing machine. When the order arrived, one wheel was bigger than the others, and one had a defect. I called Body Sculpture, all very nice at first, although did say they had never had a problem before. Another set of wheels was sent out, this time completely wrong. When I called to say they were the wrong wheels and do not fit my machine, I was told they had spoken to Steve in the parts department and that the wheels will fit my machine🙄 (they do not). They are nothing like the wheels that fit my rowing machine (but what do I know). The situation turned into a pathetic unhelpful rather hostile tone, in which I was made to feel like the guilty party (All I wanted was a set of 4 wheels for my rowing machine). Not to keep having to email pictures as proof and telephone calls back and forth to be spoken to like I was a fool.
I was originally told they had lots of wheels, now I'm being told they don't have any🤔(strange that). I wanted to write a complaint because I was so disappointed with the outcome. But I think it will go to the same people, so what's the point. I wonder if they are part of the actual company or are just staff. What a let down.

Ordered this on 8th April but wasn't sure if order had been processed as didn't receive confirmation. Nichola in Customer Service was super helpful and friendly and trainer arrived earlier this week. No great problems to assemble and although only a couple of days into using it think it's perfect for a complete novice like myself. Really enjoying it. Thank you.

Order a bench on the 31st of March - waited the recommended 3-5 working days and didn’t hear anything had no communication from them what so ever. I have emailed them 3 times on 3 different email addresses that have either been on website or original confirmation email and NOTHING. today I get a notification of refund from PayPal with nothing still from them personally to tell me what is going on. I understand the current situation but no communication at all? Not even on the comments of the refund from PayPal ? AVOID.

phoned Monday to obtain spare part They were extremely helpful and efficient although obviously pushed to the limit in these difficult times

ordered over a week ago, their website claims, orders processed same day before 3pm and delivered within 5 max, I know currently everything is on its head but its been 8 days and ive not even had an email to say its been dispatched. Sent several emails to sales@body, support@body and sales@himark but have had nothing back and dont even attempt to call them. They have taken my money but seem to be MIA. I have now emailed to notify them of legal proceedings, maybe that will get a response.
In short- AVOID WITH LARGE POLE

Wouldn't bother ordering from this website. Ordered a multi gym which was showing 9 in stock. I called over 20 times and sent 5 emails to receive an email a week later to say the item was not in stock.

I would never order from this company again.

The 1 star rating is with regards to contact with the business being non-existent.
It also relates to the website signposting to specific areas, such as returns and rights to cancel being dead links. All very suspicious.
The website stipulates an on ‘average 3 working days delivery, 5 maximum’. I find it very hard to believe this is the case.
If you have been unfortunate enough to purchase online, like myself; I wish to inform you that this business address is Bradford but the current Director is a Taiwanese national who resides in Taiwan, trading as Hi Mark International Ltd. A search on UK Government Companies House will display everything you need to know, just in case you need to recover costs. Company No. 02932175.
Perhaps I shall receive an update soon, as to the status of my order. However, I have digested several Trust Pilot reviews and the equipment sounds inferior. I am planning to request a refund, before delivery, if I can contact someone to do so. Wish me luck! I hope this helps your purchasing decisions. March 2020.