Having bought a Bolia sofa in Paris I had issues with my cushions where the zips had broken or the seams on the cushions had failed. Having contacted Customer service I was fortunate to be in contact... See more
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We have purchased the item that was discounted. Still it was quite expensive. The shop did not offer any way of transport, they did not even wrapped it up not provided any help while we were packing i... See more
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Our experience at Bolia, especially the branch at Rue Antoine Dansaert, Brussels was splendid. Truly exceptional staff, the store manager Mr. Olivier Desmaele has great knowledge and absolute profe... See more
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Perfect cuustomer service offered by Miss Kenza with a lot of help and ideas. Also Miss Elise if i remember well here name. They were both very client minded and they suggested different solutions... See more
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Company details
- Furniture Store
- Decoration and Interior Design Store
- Furniture Accessories
- Living Room Furniture Store
- Outdoor Furniture Store
- Sofa Store
Written by the company
Welkom bij Bolia. Een Scandinavisch designuniversum, geïnspireerd door de afwisselende natuur om ons heen. Onze designartikelen zijn ontworpen door gerenommeerde designers uit de hele wereld en met de hand gemaakt door de beste meubelmakers, uitsluitend van de beste, duurzaamste materialen. Design dat speciaal voor jou op maat is gemaakt en jarenlang meegaat.
Written by the company
Contact info
4.3
Excellent
1K reviews
Asks customers to review
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Terrible customer service
Terrible customer service. Ordered a sofa via their stores in paris when the store told us their customer service in denmark was unreliable. Order delivery date was missed. Neither customer service nor store can determine where sofa is. If it was manufactures or even sent. To this day we spent over 5000 euros and have nothing to show for it but promises and a rediculous pathetic offer of 50 euros. The store blames their own customer service and none of them provide any information or solutions. An absolutely terrible experience which probably will result in a terrible sofa as well. Hard to have any faith in this company at all.
July 15, 2024
Unprompted review
Reply from BOLIA
Hey Nick,
Thank you for your review.
We are very sorry to hear about the bad experience you had with your delivery and our service.
I am happy to see that your issue was resolved and a delivery date has been agreed with you, as well as an additional compensation.
We are currently experiencing some delays in deliveries around your area, which you were unfortunately affected by.
In any case, we will keep an eye on your case until you have received your furniture and we will see if we can offer you another compensation for the inconvenience.
Best regards,
Aleksandra, BOLIA
Beautiful additions by Bolia
Our experience at Bolia, especially the branch at Rue Antoine Dansaert, Brussels was splendid. Truly exceptional staff, the store manager Mr. Olivier Desmaele has great knowledge and absolute profession in advising the things you're looking for in your home.
We bought two Balloon hanging lamps, an Orb hanging lamp and a Vase. Lights are really beautiful and they add such a wonderful charm to the home. Quality of the product is really fantastic. So, I truly recommend people to definitely visit Bolia.
June 14, 2024
Reply from BOLIA
Dear Gurdeep,
Thank you for your glowing review of our Brussels branch!
We're delighted you had such a positive experience. We appreciate your recommendation and hope to see you again at Bolia soon!
Kind regards,
Carmen, BOLIA
Very bad after sales service !!!!!
Very bad after sales service !!!!!
I bought 5 chairs, delevered on Januari 5, one was not acceptable. I still wait for a solution !
This is really unacceptable.
January 28, 2024
Reply from BOLIA
Dear Nathalie,
First of all, thank you for your purchase at Bolia.com. I am very sorry to hear that you received a faulty. Please send some pictures to us on klantenservice.be@bolia.com, then we will have a look at it as soon as possible and find a solution for you.
Best regards,
Laure
Bolia.com
Very helpful staff Rue Dansaert and Av…
Very helpful staff Rue Dansaert and Av louise
January 18, 2024
Reply from BOLIA
Dear Xavier,
Thank you for your purchase and your positive review. We really appreciate it.
Best regards,
Laure
Bolia.com
Reply from BOLIA
Dear,
Thank you very much for your purchase and your feedback. I am glad to hear that you had a good experience shopping with us.
Best regards,
Laure
Bolia.com
No tracking and emails in wrong language
Les emails envoyés ne sont pas dans ma langue
Aucune informations quant à la procédure pour aller chercher en magasin, quand sait-on que c’est prêt? Je n’ai toujours aucune nouvelle
January 5, 2024
Reply from BOLIA
Bonjour,
Nous nous excusons pour tout désagrément. Nous veillerons à ce que les futures communications soient dans votre langue préférée. En ce qui concerne le retrait en magasin, nous vérifierons rapidement le statut et vous fournirons une mise à jour. Merci de votre patience.
Bien cordialement,
Aleksandra, Bolia.com
I bought a cool office table for work
I bought a cool office table for work. Special thanks for helping to assemble it
December 14, 2023
Unprompted review
Reply from BOLIA
Dear Tibo,
Thank you for your positive comment!
We're glad to hear that you are satisfied with our services.
We wish you all the best with your Bolia design!
Kind regards,
Anneroos
Bolia.com
Invoices are not correct and sent…
Invoices are not correct and sent without VAT neither the official entity of a company, not respecting the initial complete entry by the customer.
The IT system needs a lot of time to generate an invoice and this in 2023 !
December 9, 2023
Reply from BOLIA
Dear Marie Helene,
Thank you for your feedback. We apologize for the invoicing issues you've encountered. Please let us know there are any adjustments that need to be made. You can contact us at klantenservice.be@bolia.com.
Kind regards,
Carmen
Bolia in Brussels
I liked the experience in the shop where the sales person, Diana, helped me with my choice.
The only downside was that for such a big order there was no complimentary product. Not at least the spray for textile maintenance. Nonetheless we recommend Bolia and their team.
November 20, 2023
Reply from BOLIA
Dear Bogdan,
Thank you for your review.
We are very happy you found the staff at our Bruxelles store helpful and hope you enjoy your new furniture. I am equally sorry that you found the lack of a complimentary product a bit disappointing, and am happy to read you are satisfied with our service nevertheless.
I wish you a lovely day.
Best regards,
Aleksandra, Bolia.com
inspiration pure
very professionel, knowledgeable, patient and inspirational service in-store
October 31, 2023
Reply from BOLIA
Dear Angelika,
We appreciate your thoughtful feedback!
It's great to know that our in-store experience left you with a positive impression, and we're here to assist with any questions or guidance you may need in the future.
Kind regards,
Carmen
Bolia.com
Antwerp Bolia Except of the perfectly designed…
Except of the perfectly designed products, the customer service here is at its best. I was helped by the team of Bolia Antwerp to order my favorite products and they went out of their way to find solutions. Everything at Bolia is perfection 🤩
September 2, 2023
Reply from BOLIA
Dear Timir,
Thank you for the review and kind words. I'm so happy you had a good experience in our store in Antwerp and we hope you will be happy with your new furniture.
Have a nice day,
Best regards,
Stine, Bolia.com
Bolia outlet is not worth it.
We went to the Bolia outlet in Lokeren and won’t be attending any other outlet sales in the future. First of all, the doors were opened way before announced which meant that more than half of the articles were sold before the opening hour. Second, there weren’t that many products and way too many people (nobody checked whether everyone had registered). There were a bazillion of the same lamps and some couches and that was it. Third, I waited for an hour and a half in line to pay. The payment system was through some bizar link that everyone first had to register for to get and that obviously took ages. When I asked what was taking SO long, I got a passive aggressive reaction that there were only 3 cashiers - which was obviously not the issue here.
August 27, 2023
Reply from BOLIA
Hi there,
Thank you for the review.
I'm sorry you had a bad experience on our Stock Sales in Lokeren. As we are currently closing a lot of our pick-up points in Belgium and opening new ones, there have been a lot of discounted products and a great interest. We will definitely take your review into consideration and pass it on to the warehouse for organisation of any future outlets.
I hope however, that you are still happy with the items you bought.
I wish you a nice day!
Best regards,
Stine, Bolia.com
The service in the shop was great
The service in the shop was great. Very nice furniture and selection. However, at the delivery, assembling of the new furniture was not included in the service, against expectation for such high end products.
August 22, 2023
Reply from BOLIA
Hello Stella,
Thank you for your review.
I'm sorry you were not informed of this, only our sofas and armchairs are mounted by our delivery company for the moment, but hopefully we will be able to offer mounting of all furniture in the future.
I hope you are happy with your new furniture and wish you a lovely day!
Best regards,
Stine, Bolia.com
Lovely store and wonderful products!
August 27, 2023
Reply from BOLIA
Dear Hedwig,
Thank you for your kind words!
We're delighted to hear that you enjoyed our store and products.
Have a lovely day!
Kind regards,
Carmen
Bolia.com
Wrong invoicing address and wrong delivery address
The invoicing address given at the store avenue Louise is not correct - the company name ia not mentioned.
The delivery address is not correct either - not thenone I gave at the store.
August 25, 2023
Reply from BOLIA
Dear Marie,
I am very sorry for the unsatisfying experience you had with us due to a mistake made at the store. Yesterday, I sent you an invoice with the correct invoice address - please do not hesitate to reach out to us again, if you need further assistance.
I wish you a wonderful day!
Aleksandra, Bolia.com
Very enjoyable experience to choose the right sofa
Thanks to the support and insight of the store responsible the selection and purchase of the new sofa was most enjoyable.
August 8, 2023
Reply from BOLIA
Dear Wim,
Thank you for choosing Bolia.
We hope to welcome you in our stores again.
Best regards,
Victoria, Bolia
Excellent service.
July 21, 2023
Reply from BOLIA
Dear Malgorzata,
Thank you for choosing Bolia.
We hope to welcome you in our stores again.
Best regards,
Victoria, Bolia
Top experience
Very pleasant service, super helpful and kind staff, great offer and a fantastic product! Hope we can return soon :)
July 12, 2023
Reply from BOLIA
Hi Amalija,
Thank you for the review!
We are glad to hear you had a good experience in our store in Brussels and hope you are happy with your new furniture.
Have a lovely day,
Stine, Bolia.com
Buying Bolia
Because I visited the shop already 2 x previously, I knew +/- what I wanted. The only unknown factor was the chair. The salesperson gave me an overview of all the possibilities and brought the chair I liked most to the chosen table so I could have a feel how it would be.
She also explained the products to protect the wood and the guarantee.
April 7, 2023
Reply from BOLIA
Dear Ann,
Thank you for your positive review.
Delighted to hear that your happy with the service in our shop.
Looking forward to meeting you at one of our Bolia shops again.
Have a lovely day.
Kind regards,
Sophie
Bolia International A/S
Awful experience with delivery
Awful experience, I still didn’t receive my sofa.
Fist attempt: delivery date confirmed in the beginning changed and Bolia failed to advise me…
Attempt two: delivery company arrived, they could not delivery the sofa because they needed lift (I had paid delivery with lift included)…
I called costumer service (very friendly team I must say, specially Julien), apparently there was a bug in the system so delivery company could not see that lift was included.
Both times I paid 70€ to block parking space for the truck, still waiting to be reimbursed…over one month since the first attempt.
Also, very difficult to communicate with the delivery guys, they were two… non of them spoke English nor French…made my life harder to explain I had paid delivery with lift included…
Bref, I was expecting a better service from Bolia. I also buy IKEA and never had such issues with them.
Fingers crossed I’ll have my sofa this week…it will be the 3rd at last chance I’m giving to Bolia…
December 6, 2022
Unprompted review
Reply from BOLIA
Hi Ana,
Thank you for your review.
We are very sorry for the inconveniences you have had with your delivery. 2 Delivery attempts are not the Bolia.com standards. Therefore, we are looking, with our different departments, to avoid these issues in the future.
As mentioned during our phone call, the reimbursement of the 2 parking space reservations will arrive on your account next week.
After tomorrow’s delivery, we will be offering an adequate compensation for your inconveniences.
Don’t hesitate to contact us,
Julien / Bolia Customer Care
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