Having bought a Bolia sofa in Paris I had issues with my cushions where the zips had broken or the seams on the cushions had failed. Having contacted Customer service I was fortunate to be in contact... See more
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We have purchased the item that was discounted. Still it was quite expensive. The shop did not offer any way of transport, they did not even wrapped it up not provided any help while we were packing i... See more
Company replied
Our experience at Bolia, especially the branch at Rue Antoine Dansaert, Brussels was splendid. Truly exceptional staff, the store manager Mr. Olivier Desmaele has great knowledge and absolute profe... See more
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Perfect cuustomer service offered by Miss Kenza with a lot of help and ideas. Also Miss Elise if i remember well here name. They were both very client minded and they suggested different solutions... See more
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Company details
- Furniture Store
- Decoration and Interior Design Store
- Furniture Accessories
- Living Room Furniture Store
- Outdoor Furniture Store
- Sofa Store
Written by the company
Welkom bij Bolia. Een Scandinavisch designuniversum, geïnspireerd door de afwisselende natuur om ons heen. Onze designartikelen zijn ontworpen door gerenommeerde designers uit de hele wereld en met de hand gemaakt door de beste meubelmakers, uitsluitend van de beste, duurzaamste materialen. Design dat speciaal voor jou op maat is gemaakt en jarenlang meegaat.
Written by the company
Contact info
4.3
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The products of my orders were…
The products of my orders were disrupted. I received no notification for that. I got the info after calling the customer service for knowing where my order was.
July 2, 2020
Unprompted review
Reply from BOLIA
Dear Antoine,
I am very sorry that you were not informed about the item being out of stock. Normally we always contact the client, when this happens. We apologize for the inconvenience.
Best regards, Randi, Bolia International A/S
I was not informed about status of my…
I was not informed about status of my order or expected delivery time either before confinement , during confinement or after re-opening stores. Hardly will order anything in future.
June 5, 2020
Unprompted review
Reply from BOLIA
Hi Maria Kedrina,
I'm very sorry to hear that you weren't informed. Looking at your order in the system, there has been sent out an update about the order - sorry that we couldn't reach you.
Of course our policy is to inform our customers if the products can't be delivered as agreed. We will directly look at your case.
We look forward seeing you again in on of our stores, so we can make your Bolia experience great again!
Best regards,
Luc
Bolia International A/S
Item was a floor model
Item was a floor model. When inspected no damage. When received one week later a gouge inside the drawer. Otherwise great service and quality furniture.
May 20, 2020
Unprompted review
Reply from BOLIA
Hi Frank Morgese,
Thank you for your review. When you buy an outlet item, all damages should have been talked through before purchasing - sorry for the inconvenience.
You can always right or call our customerservice or pass by one of our stores, so we can find a fitting solution.
Have a nice day!
Best regards,
Luc
Bolia International A/S
Amazing quality and awesome customer…
Amazing quality and awesome customer service @Bolia Antwerp
April 3, 2020
Unprompted review
Reply from BOLIA
Hi Alexia De Brauwer,
Thank you for your review. We are pleased to hear that you experienced our great service at the Bolia store. We hope to welcome you again soon.
Have a nice day and stay safe.
Best regards,
Luc
Bolia International A/S
A well warranted 5 stars
A well warranted 5 stars. Delighted both with the product we purchased, and the customer care via the phone, and from the staff in the shop in Brussels. Thanks again.
February 19, 2020
Unprompted review
Reply from BOLIA
Hi Paul Doyle,
Thank you for your review. We are pleased to hear that you experienced our great service both at the Bolia store and from our customer service. We hope to welcome you again soon.
Have a nice day.
Best regards,
Luc
Bolia International A/S
Reply from BOLIA
Hi Vincent,
Thank you for your reviews.
We are happy to hear that you like our designs and our service. You are always welcome to stop by Bolia to find new inspiration to your interior.
Best regards,
Luc
Bolia International A/S
Not worth the money
Difficult to install and put together yourself. Also finishing / quality of the product is not 100% what it should be. Too expensive for what it is.
December 8, 2019
Unprompted review
Reply from BOLIA
Dear Lennert,
I am sorry to hear that you had problem installing your furniture. If you are not happy with the finish, you are of course welcome to contact our customer service with pictures, so we can see the problem.
Best regards, Randi, Bolia International A/S
Super helpful staff accompany this…
Super helpful staff accompany this amazing shop, full on household decoration goals feeling all day long
November 27, 2019
Unprompted review
Reply from BOLIA
Dear JB,
Thank you for your review. We are pleased to hear that you had a good experience with our service and of course the excellent Bolia products and decoration. We hope to welcome you again soon.
Have a nice day.
Best regards,
Luc
Bolia International A/S
Reply from BOLIA
Beste Lieve,
Bolia is Top en heeft Topservice!
Niets meer, niets minder.. :-)
Met vriendelijke groet,
Luc
Bolia International A/S
Excellent!!
September 3, 2019
Unprompted review
Reply from BOLIA
Hi there,
Thank you for your review. We hope you will enjoy your furniture and look forward to welcoming you again soon.
Best regards,
Laura
Bolia International A/S
Reply from BOLIA
Hi Gg,
Thank you for your review. We are happy to hear that you enjoyed our good service. Enjoy your furniture!
Best regards,
Laura
Bolia International A/S
The bench arrived defective
The bench arrived late, but I was happy to see the delivery arriving, until I unpacked and found a misformed bench. I wrote an e-mail to the Customer Service, but had no confirmation receipt. Then I called the customer service on the same Friday, they didn't want to take up the problem as "it was too late and I'm not the only customer" .
This morning I went to the Post Office to return the pack, and they said I needed to pay the return as Bolia had no agreement and the coupon "Bon de retour" was not valid. Then I called the Bolia Shop in Brussels, they refused to accept the return and referred me to customer service, as I insisted to be helped today, he started to be insulting and mocking.
Called again customer service : they would reply to me 'something in the week'. Is this what you call "customer service " ???
This is clearly a MALPRACTICE to not reimburse a customer for a default delivery. I paid 262 € for a misformed bench and in 2 days, no reaction from Bolia.
I received no single e-mail confirmation registering my complaintson Friday neither on Saturday.
Seriously outrageous!
If no decent and honest solution is offered from Bolia ON MONDAY MORNING, I'm going to file a complaint the CEC and the Belgian Customer Association as from Tuesday.
January 26, 2019
Unprompted review
Reply from BOLIA
Dear Letizia
Sorry for any problems you may have encountered with this delivery. And in accordance to our delivery terms we will of course reimburse you in full if the product does not meet your expectations.
In terms of fast response time from our customer service please be aware, that we are closed from Saturday 4 pm until Monday morning.
But as already stated in a separate e-mail to you this matter will of course be sorted Monday morning.
Again sorry for any inconvenience
Best regards
Brian Vestergaard Olesen
International Customer Service Manager
Bolia A/S
Expérience inacceptable.
Wrong packaging, damaged products, no compliance with Bolia's terms of sales, long discussions to be able to have product replaced in spite of report from transporters admitting the accident.
December 6, 2018
Unprompted review
Reply from BOLIA
Hi IL,
Thank you for your review on Trustpilot.
I totally agree that this is unacceptable and totally not what Bolia stands for as a brand.
And I can see that our customerservice has answered your mails within 24 hours to find the right solution - a new table (incl. mounting) is on the way.. :-)
We are very sorry for the inconvenience and I wish you a very nice day after all.
Hopefully you can still enjoy the beautiful Bolia furniture.. :-)
Best regards,
Luc
Customer Service
Bolia International A/S
Good service and the employees in the…
Good service and the employees in the shop in Avenue Louise in Brussels are very helpful.
November 26, 2018
Unprompted review
Reply from BOLIA
Hi Angelopoulos,
Thank you for your great review.
I'm happy to hear that you have experienced Bolia on every aspect. Great furniture, excellent advise and off course our superbrand service.
You are very welcome in our store in Brussels - we are glad to receive such a loyal and glad customer.
Have a great Bolia day!
Best regards,
Luc
Customer Service
Bolia International A/S
really nice home accessories
September 12, 2018
Unprompted review
Reply from BOLIA
Dear AR.M Studio,
Thank you for your review.
We are happy to hear that you like our products and you are always welcome to visit our stores or our website, where you can find a broad range of home accessories.
Have a nice day.
Best regards,
Laura
Customer Service Coordinator
Bolia International A/S
Perfect assistance
Had Some troubles with order online. Called store and they sorted thuis Out for us. Everything From there went juist perfect. Lamps are hanging already 2 Monts now and we are still very much in love with them.
September 10, 2018
Unprompted review
Reply from BOLIA
Dear Dimitri,
Thank you for your review.
I'm glad to hear that the store was able to help you complete your order and that you are enjoying your lamps.
Have a nice day.
Best regards,
Laura
Customer Service Coordinator
Bolia International A/S
satified but quite a lot of time lost
I have nothing to complain about the products. The sofas we ordered look great in our living room and are super comfortable. Once the delivery mens came the delivery was super smooth too.
The 2 issues we encountered:
- the legs of one of the sofa came in the wrong color (they were quickly replaced)
- the delivery date was postponed twice: first one day before the initial delievery date, then the second time at the time the sofa should had been delivered.
I lost quite a lot of time with the two issues (waiting, emails..)
May 7, 2018
Unprompted review
Reply from BOLIA
Hi Alex G.,
Thank you for your review on Trustpilot - eventhough it's not positive, this will only help us to get better in the future.
I'm happy to hear that the quality and the look of your sofas are great and that they are comfortable. But I'm very sorry to hear that your experience regarding the delivery has not been satisfactory.
As I can see on your order the delivery date has been postponed twice due to quality control. This occurs rarely, but unfortunately you had to experience it two times - we are very sorry for the inconvenience.
Hopefully you can enjoy your comfortable Bolia sofas now.. :-)
I wish you a great day.
Best regards,
Luc
Customer Service
Bolia International A/S
Reply from BOLIA
Beste Alain,
Bedankt voor je 5-sterren beoordeling en de complimenten voor de levering.
Heel veel plezier met de Bolia meubels en een fijne dag nog gewenst.
Met vriendelijke groet,
Luc
Customer Service
Bolia International
Reply from BOLIA
Beste Dietrich,
Bedankt voor je beoordeling op Trustpilot.
Fijn om te horen dat je een perfecte ervaring hebt gehad met onze klantenservice!
Je bent natuurlijk ook altijd van harte welkom in onze winkels - ook als het slechts is om wat inspiratie op te doen :-)
Erg fijn weekend gewenst.
Met vriendelijke groet,
Luc
Customer Service
Bolia International
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