Having bought a Bolia sofa in Paris I had issues with my cushions where the zips had broken or the seams on the cushions had failed. Having contacted Customer service I was fortunate to be in contact... See more
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We have purchased the item that was discounted. Still it was quite expensive. The shop did not offer any way of transport, they did not even wrapped it up not provided any help while we were packing i... See more
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Our experience at Bolia, especially the branch at Rue Antoine Dansaert, Brussels was splendid. Truly exceptional staff, the store manager Mr. Olivier Desmaele has great knowledge and absolute profe... See more
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Perfect cuustomer service offered by Miss Kenza with a lot of help and ideas. Also Miss Elise if i remember well here name. They were both very client minded and they suggested different solutions... See more
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Company details
- Furniture Store
- Decoration and Interior Design Store
- Furniture Accessories
- Living Room Furniture Store
- Outdoor Furniture Store
- Sofa Store
Written by the company
Welkom bij Bolia. Een Scandinavisch designuniversum, geïnspireerd door de afwisselende natuur om ons heen. Onze designartikelen zijn ontworpen door gerenommeerde designers uit de hele wereld en met de hand gemaakt door de beste meubelmakers, uitsluitend van de beste, duurzaamste materialen. Design dat speciaal voor jou op maat is gemaakt en jarenlang meegaat.
Written by the company
Contact info
4.3
Excellent
1K reviews
Asks customers to review
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Good service
Good service
Miss indumathi,sneha,anupriya are good minded in client satisfaction. Keep it up. Thanks
December 6, 2022
Unprompted review
Reply from BOLIA
Dear Ramesh,
Thank you very much for your review. We are very pleased that you are happy with our services.
We wish you a great day,
Syrine / Bolia Customer Care
Nice service
August 8, 2022
Unprompted review
Reply from BOLIA
Hi Annemarie,
Thank you very much for your review, we appreciate it! We are glad to hear you enjoyed our service.
Best regards
Willard de Groot
Bolia International A/S
Disappointed with the service
Although I’m a big fan of the furniture, I’m disappointed with the service this time.
My table supposed to be delivered on Saturday, no delivery, no contact from the delivery company. I’m waiting for a reply what happened with my table from the Bolia customer service since Monday… at the same time I got an email to rate the experience, so there it is.
My order number was 700228072.
October 2, 2021
Unprompted review
Reply from BOLIA
Dear Kamilla,
Thank you for your feedback.
We are very sorry to hear that you are disappointed with our service.
I have written you an e-mail with the new delivery date of your table and an offer of compensation for your troubles.
I wish you a great day.
Best regards,
Laure
Bolia International A/S
I have to say I'm disappointed.
I have to say I'm disappointed.
We bought few furniture pieces in Bolia, but the purchase was not as we expected..
When you enter in Bolia showrooms you have that nice feeling, that you want to buy a lot of things, since everything looks good quality.
I have to write it's not like that in our case.
Namely, we bought Lomi sofa few months ago, and it looks like we have it for a years. The fabric texture is not meant to be used for furniture, it's too soft and the sofa has sagging seat parts. Also the filling of the sofa should be better so it wouldn't sag after such a short time.
Hope I'll get some solutions from Bolia, and they can solve this issues.
July 26, 2021
Unprompted review
Reply from BOLIA
Dear Sara,
We are really sorry to hear that your Lomi sofa does not live up to your expectations. Would you please send an email to klantenservice.be@bolia.com with your order reference and a few pictures, and we will come back with a solution.
Looking forward hearing from you, all the best.
Dorothée/ Bolia
Thank you for the great service
Thank you for the great service. Your representative in the shop of Avenue Louise was very helpful and she gave us all the information needed to make our decision.
July 23, 2021
Reply from BOLIA
Hi Christina
Thanks for taking the time to share your experience.
We’re happy you had a good time shopping with us!
Best, Maria / Bolia
Where do I even start?!
Where do I even start? First off your customer care email for Belgium (as displayed on the invoice email is incorrect and, by internet standards, does not exist.
After paying, and not hearing anything back from you for three weeks, I decided to go to the store in Antwerp.
i showed my invoice and the the helpful lady honestly told me that my entire order hadn't been processed and three out of the 5 items I paid for weren't available anymore. She also told me that there was a problem with online ordrs that reuested to pickup from store weren't coming into their system.
What?
How is that even possible?
You took my money and didn't place the order?!
She then gave me two of the items I ordered and told me she'll ask other stores if they had stock of the outstanding items.
I, obviously, haven't heard back.
Blows my mind that you think you can charge a premium for goods and then have a terrible system behind it.
Wildly disappointed with you service. So much for a premium brand!
July 18, 2021
Reply from BOLIA
Hi
We're so sorry to hear about this experience. I am not finding any emails in our system related to your order. Our Belgian customer care email is klatenservice.be@bolia.com and you can call us at +32 258 899 00.
Specific to your order is that it was a click&collect order, so if the store employee told you they had a problem with order not going through, this unfortunately is something that can happen.
If you were not refunded, or if you need to follow up on the case, you can call the store directly at +32 2 588 99 03.
We of course do not wish for you to be disappointed, and want to help, if you give the customer care or the store a call. :)
Best regards,
Lara/Bolia International AS
Bad after sales service
Bad after sales service. No reply by phone or email after several times.
May 16, 2021
Reply from BOLIA
Dear Sunita.
Thank you for your review.
We are very sorry about the long wait - we are extraordinarily busy at the moment.
I will take a look at your mail right away and get back to you.
Best regards,
Mette
Bolia International A/S
Reply from BOLIA
Hi Geraldine
Thanks for your review!
We’re glad you’ve had a nice experience with us 😊
Best, Maria / Bolia
I have still not been delivered
I have still not been delivered. The delivery meeting time was 4!!!! Times not kept. Initially they should have delivered on Thursday last week. We were called to tell us that a system problem maid this impossible. They should then come on Friday, but did not, as the furniture had not been put in the truck. Today they should have make the delivery between 8 and 12, but did not come. They promised to make the delivery in the afternoon, but simply did not come. Somebody waited the whole day for nothing. So Ben je tefreeden: NOT AT ALL! Im frustrated, disappointed and angry!.
March 19, 2021
Reply from BOLIA
Dear Bob,
Thank you for your review. I have in the mean time had contact with our delivery company to get an explanation for the missing deliveries. I am very sorry that you have experienced this with us. And that all these mistakes have accumulated on your order.
I have also sent an e-mail to you with a more detailed explanation from the delivery company.
Thank you for the feedback, and i am happy that the delivery did go through at last.
I hope you are happy with your furniture, and wish you a pleasant evening.
Best regards
Willard de Groot
Customer Care Consultant
Bolia International A/S
Extremely poor service
Extremely poor service. Deliveries take one month because the shop has no stock. Impossible to get a proper receipt after having asked 4 times. This for very expensive products
March 11, 2021
Reply from BOLIA
Hi,
Thank you for your comment. I am really sorry about the delay on your order. I will get back to you on your email today.
Have a nice day.
Best regards,
Mikkel, Bolia International A/S
Great quality and style!
We really like the Bolia stores, the products, the ambience, staff and music. We have bought many pieces of furniture and accessories for our new apartment and we love the quality, look and feel.
March 4, 2021
Reply from BOLIA
Hi Chiara,
Thank you for your 5-star review.
Great to hear that the whole Bolia experience has been great.
Have a great day and hope to see you again!
Best regards,
Luc
Bolia International A/S
Large & fantastic sofa
Large & fantastic sofa, with a very nice recycling backstory (we got the Recover model). It was quite quickly delivered (1 month) and very nice service at the shop(s). Also quick reactions to mails etc.
If the sofa proves to be durable in use, this will have been a brilliant customer experience.
March 4, 2021
Reply from BOLIA
Hi Matti Jokipii,
Thank you for your reviews.
Sustainability is important for Bolia and we do everything we can to make our products as durable as possible.
We look forward seeing you again!
Best regards,
Luc
Bolia International A/S
The physical shops are very helpful and…
The physical shops are very helpful and friendly. Unfortunately the webshop is absolutely terrible. It takes weeks to get a response that simply isn’t useful. Orders get cancelled without informing you. I can completely understand that during Covid times things are not easy, but I genuinely believe the things that have happened on multiple orders are inexcusable.
February 17, 2021
Reply from BOLIA
Hi EG,
Thank you for your review and feedback.
We're sorry for the inconvenience. On the order you mention I unfortunately can't find any cancellation and I can see that it has been picked up and invoiced.
Due to Corona is our answering time indeed a little longer than you're used to, but feel free to call the Customer Care, then we take a look immediately.
We'd like to hear from you and wish you a nice day!
Best regards,
Luc
Bolia International A/S
Reply from BOLIA
Beste Karen Vanmaelsake,
Helemaal super om te horen dat u een mooie Bolia zetel heeft mogen ontvangen.
We horen graag wat we kunnen doen om uw vijfde ster te verdienen.
Tot ziens bij Bolia.
Met vriendelijke groet,
Luc
Bolia International A/S
Perfect cuustomer service offered by…
Perfect cuustomer service offered by Miss Kenza with a lot of help and ideas. Also Miss Elise if i remember well here name.
They were both very client minded and they suggested different solutions tobfind for what we were looking for.
We also apreciate the flexibility of Bolia offering a posibility to exhange in case what we ordred doesn't fit in our place.
Keep smiling anf offering the perfect client service s we will soon visit you again and again😉👍
January 25, 2021
Reply from BOLIA
Hi Youness,
Thank for your comment. It is great to hear that you had a wonderful experience in our Brussel store. We hope that you will love your new design and we hope that you will come visit one of our stores again in the future.
Best regards, Randi, Bolia International A/S
Item from the website is not available but not refund received for a month!
I ordered a carpet that is for sale on the website in the shop in Brussels a month ago. Received an email saying that it’s not available even I see it’s still available on the website. But also I still didn’t receive any refund. On my emails getting an automatic reply message. Very sad experience!
January 11, 2021
Unprompted review
Reply from BOLIA
Hi Valeria Sevostianova,
Thank you for your review and feedback.
We're sorry for the inconvenience and confusion.
The money has been refunded in the meantime and we are updating the stock on our website.
Thank you for the patience and we hope to welcome you again soon to make your Bolia experience great again! a
Best regards,
Luc
Bolia International A/S
No problems at all
No problems at all, order online and the product arrivel at the specified day.
December 17, 2020
Reply from BOLIA
Hi Henrik G,
Thank you for your review.
Nice to hear that everything was delivered according to the plan. We hope to see you again soon and we wish you happy holidays!
Best regards,
Luc
Bolia International A/S
Delivery was terrible!!!
October 14, 2020
Reply from BOLIA
Hi Joao,
I am very sorry to hear that you had a bad experience with the delivery of your new sofa! I have just sent you an email.
Best regards,
Mikkel, Bolia International
Always a good experience when buying…
Always a good experience when buying from Bolia. Most recently purchased a Chaise lounge sofa and it’s so comfortable. Delivery was free and is a nice perk.
October 8, 2020
Unprompted review
Reply from BOLIA
Hi Sports Bettor,
Thank you for your feedback. It is nice to hear that you enjoy visiting Bolia. We hope to see you again soon and that you enjoy you new sofa.
Best regards, Randi, Bolia International A/S
Reply from BOLIA
Bonjour Marco,
Merci beaucoup pour votre commentaire et les étoiles. Nous espérons vous revoir chez Bolia bientôt.
Cordialement, Randi, Bolia International A/S
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