I’m absolutely delighted with my purchases. I love BOLIA! I’ve already shared a reel on my social media, and I hope you enjoy my content. Thank you for the inspiration and beautiful design. See yo... See more
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Very positive experience at Bolia. The salesperson took the time to guide us through the options and answer all our questions. They even gave us fabric samples to take home, which helped a lot when de... See more
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Our sofa is terrible quality, it's one years old and already repaired two times and it still looks like it's 10 years old. Structure is falling apart ( inner frame) and fabric including dawn is sheddi... See more
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I recently purchased a sofa from BOLIA, and overall I had a very positive buying experience. The staff were extremely friendly, polite, and patient. They took the time to answer all my questions cle... See more
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Company details
- Furniture Store
- Decoration and Interior Design Store
- Furniture Accessories
- Living Room Furniture Store
- Outdoor Furniture Store
- Sofa Store
Written by the company
Velkommen til Bolia. Et skandinavisk designunivers, inspireret af den foranderlige natur, der omgiver os. Vores designs er udtænkt af anerkendte designere fra hele verden og skabt i hånden af de dygtigste møbelsnedkere - i kun de bedste, mest holdbare materialer. Tidløst design, der er skræddersyet til dig, og skabt til at holde i generationer.
Written by the company
Contact info
4.2
Great
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Vase showed up in complete pieces
I ordered a vase from their website.
It showed up at my home in a waffer thin box, no cushioning on the inside, no 'Fragile' label on the outside; shattered to pieces.
Shipment and packaging is not their forte.
I expected better from this company.
February 23, 2024
Unprompted review
Reply from BOLIA
Dear Jessica
Thank you for your review.
We are very sorry to hear that your vase arrived in pieces.
This should, of course, not happen.
I can see that my colleagues from the Dutch team already took care of your case and that you found a solution together.
Let us know, if there is anything else we can do for you.
Have a great day.
Marianne, Bolia.com
Expensive Ikea
I have to admit that their products are stylish and super pretty. However the quality IS NOT. We ordered the palm chairs that the shop assistant assured us they were made of solid walnut wood. Once we received them home we realised that is was just veneerd wood. During the same order we purchased their basic feather pillows for our couch. Again the shop assistant assured us that these feathers came from responsible sources and that they only use by product feathers from the meat industry. We decided to trust this lady. After a couple of days of use, the feathers already start to come out. Every single day I have dozens of feathers in my living room so I assume that the pillows' textiles are not adequate to hold feathers. After this deception I decided to look on their internet page for their "responsible" feather and couls find no information. Companies that do use responsible feathers are proud to display their certificates but Bolia not........ I don't know , is it the policy of the company to make their sales men and women lie or are we too naive.... Thankfully the carpet natura we also bought that day is still doing ok despite a slight discoloration (not due to dirt!). Nevertheless we are not buying from Bolia anymore.
February 8, 2023
Unprompted review
Reply from BOLIA
Hi Anne,
Thank you for your review.
I'm sorry to hear that you are not satisfied with your purchase.
I am of course sorry if my colleagues told you something incorrect. The chairs you have bought are veneer and this is also stated on the product site under "Specifications". We have furniture in both veneer and solid wood in our range.
I think there must have been a misunderstanding regarding this. If you would like to return the chairs because of this, please give us a call and let us know.
Regarding the feather filling in your pillows I can confirm that it is true that our feathers come from responsible sources. However all types of feather have a pointed end which makes it possible for them to push through the covers. This is not due to lack of quality.
If you would like us to take a look at any of the products or have further questions, please give us a call or send an e-mail.
Best regards,
Pernille, Bolia.com
God service
January 28, 2024
Reply from BOLIA
Hej Anne Marie
Tak for den gode anmeldelse. Det er vi meget glade for.
Mange hilsner,
Marianne, Bolia.com
I am having a nightmare with this company
I am having a nightmare with this company. My £1000 order is 6 weeks late, I keep emailing and phoning and they have no idea what has happened to it. It turns out that it is made by someone different and from whom they are unable to get any details, in other words their partners are unreliable. Email? they either do not reply at all, or reply saying they will reply in 2 weeks. Phone? endless call hold and then again they have no idea what's going on. Trustpilot reply? insinuating that my review or problem is 'mysterious' (gaslighting). I do not recommend using this company, it has been my worst online consumer experience for a long long time.
October 31, 2023
Unprompted review
Reply from BOLIA
Hi Charlotte,
Thank you for your review!
I'm really sorry about your experience. On the last Trustpilot review you made, you didn't add any information on your order, so we couldn't look into it unfortunately.
As we have just spoken over the phone I am sure we will have your case solved soon, but I understand your frustration regarding the delay on your desk.
As promised I will have the delivery company contact you today or tomorrow.
Best regards,
Pernille, Bolia.com
Trouble with delivery, lovely item
Had some trouble getting it delivered; one failed delivery attempt, one no show before item arrived which was challenging to manage with two professional busy schedules. Satisfied with the product itself, which is lovely like all Bolia items.
December 31, 2023
Reply from BOLIA
Hi Anna,
Thank you for your review.
I'm sorry to hear that you had some issues in regards of the delivery, but I am happy to hear that it got solved and that you are happy about your Bolia design.
Best regards,
Pernille, Bolia.com
Delivered broken.
December 16, 2023
Reply from BOLIA
Hi Ljupcho,
Thank you for your review.
I'm sorry to hear that it arrived broken - this is of course not satisfying.
I can see that we have already received a claim regarding this order number, so we will take a look at it and get back to you as soon as possible.
I wish you a lovely Christmas.
Best regards,
Pernille, Bolia.com
Still waiting on my order, no response from customer care
Still waiting on my order. It didn't arrive on the day of delivery as per the one day stated on my final receipt (a day I took off work as I didnt want to miss it seeing as its almost Christmas and Id be away soo after). I've received no response from customer service about where it is/any help even after the 48 hour expected response time. Money has been taken out of my account too.
Update: I have received an email from Bolia but it was 4 days after my original email. Still to get clarity why the final receipt had only one day stated (5th December) rather than a week range period. I have also just been told that the delivery won't be within the week range the Bolia Customer service have responded to below. Instead it will be several days later at an unknown time (a day I cannot receive the items) or sometime in the new year (so another month later).
December 5, 2023
Unprompted review
Reply from BOLIA
Hi Fances,
Thank you for your review.
I'm sorry if there has been a misunderstanding.
As I have already written you in an e-mail, your delivery time is from the 5/12 until the 12/12. Therefore our local delivery company in the UK will give you a call regarding a more specific delivery date next week.
I have also just written you a new e-mail with this information and a copy of your order confirmation.
I wish you a lovely weekend.
Best regards,
Pernille, Bolia.com
Top service🤩👍
November 23, 2023
Reply from BOLIA
Hej Irdi,
Mange tak for din anmeldelse.
Dejligt at høre du følte dig taget godt imod :-) Jeg håber vi kan byde dig velkommen en anden gang.
De bedste hilsner,
Pernille, Bolia.com
Their consideration for environment and…
Their consideration for environment and sustainability is almost non existing. They keep discontinuing their design with no support to their customer. I have a shelve from them and I asked for some parts and their simple answer is no solution and no parts available. Please don’t support this brand if you have a passion for emvieonment.
November 21, 2023
Unprompted review
Reply from BOLIA
Hi Maziar,
I'm really sorry to hear that you feel this way about our brand.
As you haven't typed in an order number it is hard for me to look into the case and help you along.
However some of our products from time to time is discontinued and if this has happened several years ago, we might not be able to help anymore.
I'm very sorry about this inconvenience.
Best regards,
Pernille, Bolia.com
Poor customer service
Poor customer service. Their staff knowledge on the product is very little. They either don’t want to support or they don’t have any knowledge on their product.
November 1, 2023
Unprompted review
Reply from BOLIA
Hi Sepideh,
I'm very sorry you feel that way. Unfortunately it's hard for me to help you without an order number. We don't know everything right away, but we always want to look for an answer - so please contact us again if you are in need of an answer.
Best regards,
Pernille, Bolia.com
I have several furniture from Bolia
I have several furnitures from Bolia: Dining table, bar chairs, TV mobler and Shelves. I got in to aproblem with the bar chairs from the start. One of the lateral supporting leg fell off and when i wrote to them sharing the issue, they sent someone to glue it. That helped only for a while and wrote to them again and they said they cannot support any replacement as they discontinued the design.
Now i have the same "discontinuation" issue with my dining table. The table supposed to be extended but i dont have the extension. i wrote them to help me find the right extension and buy. their answer was that it was discontinued. Fair enough and then i asked can i have tehexact dimension so i order a carpenter to make and i sent them a reminder and no responce.
There are two main issues
- their design are not long lasting and when it breaks, there is no proper support
-Their consideration for environment and recycling is non existance. instead of giving me the extension board dimension to keep the table, they expect me to scrap that and buy another one from them.
Please consider above points when buying from Bolia
November 6, 2023
Unprompted review
Reply from BOLIA
Hi Mana,
Thank you for your review.
At Bolia we try to make more classic pieces that you want to keep for many years. However sometimes some products just aren't that popular or with time customers are not interested in them anymore, and therefore we have to change our range a bit now and then.
I can see in your case that we have tried to ask our product department about the measurements, but unfortunately they do not have these anymore.
We of course always want to help - but as a company that have been on the market for over 22 years, we unfortunately haven't saved all of our products information over time.
From your order number I can only find this one case regarding the extensions.
I'm really sorry about this, but hope you find a solution.
Best regards,
Pernille, Bolia.com
God service
October 28, 2023
Reply from BOLIA
Hej Irshia,
Mange tak for din henvendelse.
Det er vi bare glade for at høre at du synes :-)
De bedste hilsner,
Pernille, Bolia.com
I love Bolia as a brand and their…
I love Bolia as a brand and their shops. The showroom is well designed, yet the staff makes my experience very enjoyable.
October 8, 2023
Reply from BOLIA
Hi Manassanum,
Thank you very much for your review.
I'm glad to hear that you have had such good experiences in our stores.
Best regards,
Pernille, Bolia.com
Reply from BOLIA
Hi Makenzie,
Thank you for your review!
I'm very happy to hear that you had a nice experience in one of our stores :-)
Best regards,
Pernille, Bolia.com
Received an order of 3 big campa lamps…
Received an order of 3 big campa lamps and a nord bench, 1 lamp was broken, and the bench was missing the screws for the legs. We went to the store on the same day, at the store they told us to call customer service, they wrote us the number of customers service on a card, I called customer services immediately who said we needed to write an email, wrote an email and haven’t heard from customer service.
Now I have an electrician coming in Monday to put up the lamps, and I am missing a lamp with no plan.
September 24, 2023
Reply from BOLIA
Dear Genevieve,
Thank you for the review!
I can see that we received your request this Saturday and since we are not working on Sunday we unfortunately have not had the time to answer you just yet. I'm sorry that you are having problems with the items you ordered, i'll look into your case right away and get back to you.
Have a lovely day,
Best regards,
Stine, Bolia.com
I am very happy with my Bolia shopping
I am very happy with my Bolia shopping. The Staff was very helpfull and kind. I must say it was pleasure! Thank you very much! ❤️
August 26, 2023
Reply from BOLIA
Hi there Iza,
Thank you for the review!
We look forward to welcoming you again in one of our stores.
Have a lovely day!
Best regards,
Stine, Bolia.com
Awful customer support
I ordered a lamp, which didnt end up working out for the intended space, so I wished to send in a return as per return policy. I sent emails multiple times asking for support with regards to the returm.. And after the initial contact, there was no follow up.. it is impossible to get any support, very unprofessional!
August 5, 2023
Unprompted review
Reply from BOLIA
Hi Nina,
Thank you for your review.
I'm really sorry to hear.
Unfortunately you have not added your order number, so I am not able to look into your case, however if you have not had an answer on your e-mail, then it is definitely a mistake, as we always get back to every customer - no matter the case.
Could you please try to give us a call or send us a new e-mail? Then we will see if we can find a solution to your issue.
Best regards,
Pernille, Bolia.com
Reply from BOLIA
Hi Andrew,
Thank you so much for your review.
I'm really glad for hear that Erik could help you along. We hope that you will be happy about your new Bolia purchase.
Best regards,
Pernille, Bolia.com
Overall 5star!
We are always met with the best customer service when we visit Bolia in Aarhus Center. The store is exquisite and their attention to detail and to the need of the client is flawless.
Their products are amazing and of great quality!
July 26, 2023
Reply from BOLIA
Hi Sara,
Thank you for your review.
We are really glad to hear that you like visiting our store in Aarhus and that you like our products as well.
Best regards,
Pernille, Bolia.com
Amazing customer service
Henrik was a great help with a lot of advice and information about the products
July 14, 2023
Reply from BOLIA
Hi Lizelle,
Thank you for your review!
I'm glad to hear that Henrik was able to help you and leave you with a nice experience at Bolia. I hope you'll be happy about your purchase.
Best regards,
Pernille, Bolia.com
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