I am renovating a 130 sqm apartment and bought furniture from so many brands, and BOLIA is the only brand that I have absolutely nothing to complain about, from customer service, product quality to de... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very positive experience at Bolia. The salesperson took the time to guide us through the options and answer all our questions. They even gave us fabric samples to take home, which helped a lot when de... See more
Company replied
Our sofa is terrible quality, it's one years old and already repaired two times and it still looks like it's 10 years old. Structure is falling apart ( inner frame) and fabric including dawn is sheddi... See more
Company replied
I recently purchased a sofa from BOLIA, and overall I had a very positive buying experience. The staff were extremely friendly, polite, and patient. They took the time to answer all my questions cle... See more
Company replied
Company details
- Furniture Store
- Decoration and Interior Design Store
- Furniture Accessories
- Living Room Furniture Store
- Outdoor Furniture Store
- Sofa Store
Written by the company
Velkommen til Bolia. Et skandinavisk designunivers, inspireret af den foranderlige natur, der omgiver os. Vores designs er udtænkt af anerkendte designere fra hele verden og skabt i hånden af de dygtigste møbelsnedkere - i kun de bedste, mest holdbare materialer. Tidløst design, der er skræddersyet til dig, og skabt til at holde i generationer.
Written by the company
Contact info
4.3
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Poor customer service
Poor customer service. Their staff knowledge on the product is very little. They either don’t want to support or they don’t have any knowledge on their product.
November 1, 2023
Unprompted review
Reply from BOLIA
Hi Sepideh,
I'm very sorry you feel that way. Unfortunately it's hard for me to help you without an order number. We don't know everything right away, but we always want to look for an answer - so please contact us again if you are in need of an answer.
Best regards,
Pernille, Bolia.com
I have several furniture from Bolia
I have several furnitures from Bolia: Dining table, bar chairs, TV mobler and Shelves. I got in to aproblem with the bar chairs from the start. One of the lateral supporting leg fell off and when i wrote to them sharing the issue, they sent someone to glue it. That helped only for a while and wrote to them again and they said they cannot support any replacement as they discontinued the design.
Now i have the same "discontinuation" issue with my dining table. The table supposed to be extended but i dont have the extension. i wrote them to help me find the right extension and buy. their answer was that it was discontinued. Fair enough and then i asked can i have tehexact dimension so i order a carpenter to make and i sent them a reminder and no responce.
There are two main issues
- their design are not long lasting and when it breaks, there is no proper support
-Their consideration for environment and recycling is non existance. instead of giving me the extension board dimension to keep the table, they expect me to scrap that and buy another one from them.
Please consider above points when buying from Bolia
November 6, 2023
Unprompted review
Reply from BOLIA
Hi Mana,
Thank you for your review.
At Bolia we try to make more classic pieces that you want to keep for many years. However sometimes some products just aren't that popular or with time customers are not interested in them anymore, and therefore we have to change our range a bit now and then.
I can see in your case that we have tried to ask our product department about the measurements, but unfortunately they do not have these anymore.
We of course always want to help - but as a company that have been on the market for over 22 years, we unfortunately haven't saved all of our products information over time.
From your order number I can only find this one case regarding the extensions.
I'm really sorry about this, but hope you find a solution.
Best regards,
Pernille, Bolia.com
God service
October 28, 2023
Reply from BOLIA
Hej Irshia,
Mange tak for din henvendelse.
Det er vi bare glade for at høre at du synes :-)
De bedste hilsner,
Pernille, Bolia.com
I love Bolia as a brand and their…
I love Bolia as a brand and their shops. The showroom is well designed, yet the staff makes my experience very enjoyable.
October 8, 2023
Reply from BOLIA
Hi Manassanum,
Thank you very much for your review.
I'm glad to hear that you have had such good experiences in our stores.
Best regards,
Pernille, Bolia.com
Reply from BOLIA
Hi Makenzie,
Thank you for your review!
I'm very happy to hear that you had a nice experience in one of our stores :-)
Best regards,
Pernille, Bolia.com
Received an order of 3 big campa lamps…
Received an order of 3 big campa lamps and a nord bench, 1 lamp was broken, and the bench was missing the screws for the legs. We went to the store on the same day, at the store they told us to call customer service, they wrote us the number of customers service on a card, I called customer services immediately who said we needed to write an email, wrote an email and haven’t heard from customer service.
Now I have an electrician coming in Monday to put up the lamps, and I am missing a lamp with no plan.
September 24, 2023
Reply from BOLIA
Dear Genevieve,
Thank you for the review!
I can see that we received your request this Saturday and since we are not working on Sunday we unfortunately have not had the time to answer you just yet. I'm sorry that you are having problems with the items you ordered, i'll look into your case right away and get back to you.
Have a lovely day,
Best regards,
Stine, Bolia.com
I am very happy with my Bolia shopping
I am very happy with my Bolia shopping. The Staff was very helpfull and kind. I must say it was pleasure! Thank you very much! ❤️
August 26, 2023
Reply from BOLIA
Hi there Iza,
Thank you for the review!
We look forward to welcoming you again in one of our stores.
Have a lovely day!
Best regards,
Stine, Bolia.com
Awful customer support
I ordered a lamp, which didnt end up working out for the intended space, so I wished to send in a return as per return policy. I sent emails multiple times asking for support with regards to the returm.. And after the initial contact, there was no follow up.. it is impossible to get any support, very unprofessional!
August 5, 2023
Unprompted review
Reply from BOLIA
Hi Nina,
Thank you for your review.
I'm really sorry to hear.
Unfortunately you have not added your order number, so I am not able to look into your case, however if you have not had an answer on your e-mail, then it is definitely a mistake, as we always get back to every customer - no matter the case.
Could you please try to give us a call or send us a new e-mail? Then we will see if we can find a solution to your issue.
Best regards,
Pernille, Bolia.com
Reply from BOLIA
Hi Andrew,
Thank you so much for your review.
I'm really glad for hear that Erik could help you along. We hope that you will be happy about your new Bolia purchase.
Best regards,
Pernille, Bolia.com
Overall 5star!
We are always met with the best customer service when we visit Bolia in Aarhus Center. The store is exquisite and their attention to detail and to the need of the client is flawless.
Their products are amazing and of great quality!
July 26, 2023
Reply from BOLIA
Hi Sara,
Thank you for your review.
We are really glad to hear that you like visiting our store in Aarhus and that you like our products as well.
Best regards,
Pernille, Bolia.com
Amazing customer service
Henrik was a great help with a lot of advice and information about the products
July 14, 2023
Reply from BOLIA
Hi Lizelle,
Thank you for your review!
I'm glad to hear that Henrik was able to help you and leave you with a nice experience at Bolia. I hope you'll be happy about your purchase.
Best regards,
Pernille, Bolia.com
Reply from BOLIA
Hej Charlotte,
Mange tak for din anmeldelse.
Dejligt at høre at du havde en god oplevelse i vores butik. Jeg håber du bliver glad for for sofaen.
De bedste hilsner,
Pernille, Bolia.com
Ordered 2 got a wrong one with wrong…
Ordered 2 got a wrong one with wrong size, cannot change order as soon as i order it. Still waiting for the item, customer service is good but all show rooms carry same stuff so ordering different color like black wood have to be done before seeing, please carry different colors then just white and oil oak get some dark colors in the range
June 12, 2023
Reply from BOLIA
Hi there,
Thank you for your review.
Unfortunately we are not able to stop a package that is sent by mail, as these are handled very quick. In the package there should be a return sheet, that you can use to return the wrong one. I can see that the other one probably will be delivered today or tomorrow.
If we can help you further, please let us know.
Best regards,
Pernille, Bolia.com
Buying a dinning room stuff
Amazing seller and the overall quality of service and product
June 7, 2023
Reply from BOLIA
Hi Marko,
Thanks for your review.
So good to hear that you had a nice experience with our staff in the store and also our designs! :)
We hope you will be happy with your new bench.
Best regards,
Lara, Bolia International A/S
❌NEVER❌
❌NEVER❌
Our brand new sofa arrives and we immediately observe that when you sit on the lounge chair of the sofa there is sth wrong!!! The cushion was faulty with our back being too low and our legs very high! Imagine a gynecologist chair.
I immediately contacted customer service with the photos (see arrow photos) that show the big difference in height and the downward “slope” your body has to follow.
They were not convinced and refused to bring a new cushion to replace the faulty one suggesting to “adjust the inside ourselves” like you would do to an old weary sofa!!!! But “If we still insist, take extra photos with measurements”. For Bolia 5cm high difference of the chairselong is acceptable I guess… imagine how it feels like when you put yourself on it! an breakthrough of ergonomic furniture I guess…
We are saying goodbye to around 30.000 dkk (initial price was about 50.000) .. next time better with IKEA! At least they replace faulty items without making you feel cheap… 😞
Very disappointed from a brand that is advertised for its quality, ergonomic products with great design and a 10year guarantee… Unfortunately not the case, and too bad I only now read the reviews.
*Disclaimer: the service at the store was SUPER helpful and friendly, real experts. Only the best to say.
May 3, 2023
Unprompted review
Reply from BOLIA
Hi Maria,
Thank you for your review.
I have looked up your claim, and can see that we are still in contact regarding the issue.
I can see that we have been in contact with both our supplier and our product manager, as we of course want to figure out if anything is wrong with your sofa. However as already written, the issue that you a mentioning, is not a product mistake but instead how the chaise longue cushion/construction is made. As this part of the sofa is often used to lie down/sit back in, it is made this way to maximize the comfort.
I can see that you send us new photos, so I will make sure to send these to our product manager again and get his expert knowledge once again.
We will get back to you and look at a solution after this.
You are always welcome to call or write us to talk to us about the case.
Best regards,
Pernille, Bolia International A/S
God service og behandling
God service og behandling - meget fin guidning af sofasmodel og lydhør for ønsker for ny sofa.
May 10, 2023
Reply from BOLIA
Hej Marianne
Tak for din anmdeldelse! Hvor dejligt at høre at du har haft en god oplevelse i vores butik. Vi håber at du er glad for din nye sofa. :)
De bedste hilsner,
Lara, Bolia International A/S
Terrible …
So I have already reported the first delivery of our 2000€ table that the delivery guys dropped and it rolled down our driveway and they wondered why I wouldn’t accept it? Second delivery today waited in all afternoon and evening, three texts saying on route and nothing, no phone calls , no table - the worst service ever
May 10, 2023
Unprompted review
Reply from BOLIA
Hi David
Thank you for the review.
We're so sorry you had such a bad experience with our delivery company!
I see that the case was solved this morning, so I hope you found a good solution. Please do not hesitate to reach out if you need any more help!
Best regards,
Lara, Bolia International A/S
My experience in Reims was absolutely…
My experience in Reims was absolutely wonderful. The shop is beautiful and Manon was incredibly helpful without being pushy. I could not be more delighted with everything I have bought.
May 1, 2023
Reply from BOLIA
Hi,
Thank you for your kind review. We are delighted to hear that you had a great experience with us.
We wish you a lovely day,
Julien / Bolia Customer Care
I don't speak Danish- I ordered some…
I don't speak Danish- I ordered some objects 9 days ago and the "tracking trace"has shown no movement of my order. I am still awaiting a reply from Bolia customer services after sending an email 2 days ago
April 10, 2023
Reply from BOLIA
Hi there,
Thank you for your review.
I'm sorry that you did not get an answer yet. If it is urgent, you are always more than welcome to give us a call. I just looked up your parcel and can see that it was released from customs a few days ago. You should hear something from the delivery company soon.
I answered your e-mail as well.
If any other questions come up, please don't hesitate to call us.
Best regards,
Pernille, Bolia International A/S
poor finishing…
The quality of the fabric sawing is very poor, leaving some of the corners with more fabric than needed
April 10, 2023
Reply from BOLIA
Hi Andrea,
Thank you for your review.
I'm sorry to hear that you aren't satisfied with your purchase. We have looked through your photos with our product manager and unfortunately this isn't a production error, but actually how the sofa is produced. With use, the filling will move and probably even out a bit.
I see you have replied to our email to you, so we will get back to you as soon as possible.
Best regards,
Pernille, Bolia International A/S
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.