BOLIA Reviews 

Great customer experience. Furniture got damaged during delivery. They pro-actively proposed to deliver a new one, no discussion.

Thanks!

The products are fantastic, but my experience with the click-and-collect service was a bit frustrating. Eight mugs were missing from my order, and when I called to address it, the shop assistant’s limited English made it challenging to resolve what should have been a quick issue. In the end, I returned to the store to collect the missing items.

Excellent service, and quality design furniture and accessories at Bolia Utrecht . I went to the Oudkerkhof in Utrecht , was helped by the manager of the Store , Sandor , and he gave outstanding and honest advice about what would be according to my wishes and needs . Bought some stuff and I am very happy with what I bought .

delivery service not working yet. Despite extensive communication they still managed to go wrong on date, timing and poor communication. Unfortunately they don't really offer a solution to fix their mistakes, it is just sorry and back in the queue with another 3 weeks extra waiting for delivery. Mistake always possible, but these were simply too many and obvious, should bot have happened. And even if they happen, would be nice to offer a solution. A bit disappointed in such a nice brand.

Professional and timely service. Highly recommended

Horrible experience Bolia Rotterdam.

At first I was excited, amazing furniture and the help I got from the girl was good. The point the guy from the store started to help with my order, things started to change quick. I never been treated like this in my life!! Yelling, extremely pushy and so rude! Horrible person! Left me completely angry and confused. How can you treat your costumers like that. Bolia Rotterdam, never again!

The delivery fee invoice is sent to pay by credit card, it is not the local bank card to pay, Which give me inconvenience, and your staff call me back to explain he doesn’t know why, and could not give me solution with bank card payment link , I have to pay by credit card. it is Black Friday he is so busy. I am unhappy for this kind of service attitude . Whole things give me very very bad experience. I spend much , but dry bad service . The service did not match your product quality . Disappointing.

I discovered Bolia by chance, and I couldn’t be happier that I did! Their furniture and accessories are thoughtfully crafted to order, which helps minimize waste—a practice I truly appreciate. On top of that, the customer service has been really great, particularly thanks to Lucie from the Eindhoven branch. She took a personal and attentive approach to helping me with my choices on multiple occasions. Although the process took a little time, and the outlet delivery was a little tough to arrange, the final result exceeded my expectations.

Lucie also went above and beyond by guiding me toward cost-effective and sustainable options through the outlet store, which allowed me to expand my budget a bit further. Her dedication made the entire experience even more rewarding. I’ll definitely be returning.

Overall, I would reccomend the other collagues I spoke with during her absence to try and go the extra mile, because that is what made me a happy customer. Thank you! :)

Friendly staff, present, excellent service (premium) for customers with attention and availability. They have a wide range, but not everything is visible due to limited space, but the staff is attentive and supportive of the purchase for materials, design and suggestions in shipping.

Beautiful furniture and great customer service. We bought a carpet and a coffee table, received it with perfect timing and well protected. They came back to us to check of everything was ok.

By mistake, I ordered a smaller version of the couch than the one I wanted, and after calling Bolia's customer service, they were very understanding and helped me get the version I liked. That was very nice because it was a while since I ordered my couch, and they could have made me cancel as per the contract I signed, pay 25% of the cancelation fee, and then order the right couch, but they didn't do that. That was amazing for me, thank you so much Bolia team for your help and understanding. Thank you to Lotte specifically, she was amazing!

Love this brand. Good customer service.

Yesterday we visited the beautiful Bolia store in Breda, although we weren’t necessarily in search of furniture, we couldn’t be happier with our experience. The store itself is a haven minimalist elegance and exquisite craftsmanship, showcasing a wide range of pieces that blend functionality with timeless design.
What made our visit truly exceptional though, was the wonderful customer service we received. The girl who assisted us was nothing but kind, attentive, and incredibly knowledgeable. She patiently guided us through the selection process, offering helpful suggestions without being pushy. Her warmth and professionalism made the entire experience so pleasant, and she ensured the purchase process was seamless and stress-free.
If you're looking for premium Scandinavian design furniture with top-notch customer service, this is definitely the place to go. Highly recommended!

All 3 sale managers at Alkmaar shop are really friendly and extremely polite. They are so capable to create an unique and relaxing atmosphere in the shop. I got all the necessary support I needed and I found all desired items. Really high quality products. For sure I will be back.
Alessio

We ordered a sofa and during the delivery our floor was badly scratched because it was not assembled correctly and the delivery company was unprofessional. A real shame because we like the sofa. We have been in touch with customer service but needed to chase them to get an answer. We did receive a compensation ultimately.

Products are great quality and their customer service also 10/10 I already ordered from here 3 times. :)

Terrible customer service. Ordered a sofa via their stores in paris when the store told us their customer service in denmark was unreliable. Order delivery date was missed. Neither customer service nor store can determine where sofa is. If it was manufactures or even sent. To this day we spent over 5000 euros and have nothing to show for it but promises and a rediculous pathetic offer of 50 euros. The store blames their own customer service and none of them provide any information or solutions. An absolutely terrible experience which probably will result in a terrible sofa as well. Hard to have any faith in this company at all.

Extremely attentive people.

Very kind and taking all their time to assist us.

Purchased a sofa in November since then non stop issues with the sofa the fabric pillows stitching and legs not a single thing is ok with the sofa, Bolia isn't taking any responsibility even after a tech visit who himself said that the state of the sofa is unacceptable for the price point of nearly 4000 euros all I was offered was a 300 euro voucher and not an actual solution for a sofa that is not fit for use... it's been seven months of communication that takes weeks on end... 10-year warranty not really... a defective sofa for a premium price. Take your money else..

Carmen,
I’ve done this and bolia hasn’t helped so this is just some reply you guys post while doing nothing.

Bad in communication, goods are never delivered correctly on time.