BOLIA Reviews 2,132

Products are great quality and their customer service also 10/10 I already ordered from here 3 times. :)

Terrible customer service. Ordered a sofa via their stores in paris when the store told us their customer service in denmark was unreliable. Order delivery date was missed. Neither customer service nor store can determine where sofa is. If it was manufactures or even sent. To this day we spent over 5000 euros and have nothing to show for it but promises and a rediculous pathetic offer of 50 euros. The store blames their own customer service and none of them provide any information or solutions. An absolutely terrible experience which probably will result in a terrible sofa as well. Hard to have any faith in this company at all.

Extremely attentive people.

Very kind and taking all their time to assist us.

Purchased a sofa in November since then non stop issues with the sofa the fabric pillows stitching and legs not a single thing is ok with the sofa, Bolia isn't taking any responsibility even after a tech visit who himself said that the state of the sofa is unacceptable for the price point of nearly 4000 euros all I was offered was a 300 euro voucher and not an actual solution for a sofa that is not fit for use... it's been seven months of communication that takes weeks on end... 10-year warranty not really... a defective sofa for a premium price. Take your money else..

Carmen,
I’ve done this and bolia hasn’t helped so this is just some reply you guys post while doing nothing.

Bad in communication, goods are never delivered correctly on time.

Great service and friendly advice. Thank you Carmen!

We ordered bed on 26 November 2023 and made the payment of EUR 2250/. 

Delivery was scheduled for 14 Dec 2023 (bedframe) and 08 Feb 2024 (headboard).

Bedframe was delayed one week but was  delivered on 21 Dec 2023. We assembled the bed to realize that the slats were of wrong size and did not fit the bedframe. We called, we emailed and finally it was confirmed to us that slats will be delivered 01 Feb 2024. One month + with bed occupying the living room but not possible to sleep on.

01 Feb 2024 the slats did not arrive and no info given. We called, we emailed multiple times and finally got confirmation that slats will be delivered 22 Feb 2024.

We wanted to return the bed as we did not want to wait any longer, we need a bed to sleep on. Instead they offered us a EUR 200/- refund to a credit card or a credit note of EUR 250/- of store credit. Without waiting for our answer or confirmation, they have sent us a credit note of 250/- store credit (which we are not gonna use of course). Delivery of slats since then was moved again and now slats are promised on 29 Feb 2024. It has been 2.5 months we cannot use the bed.

Moreover, on 08 Feb 2024, the headboard arrived indeed, however again - one of two holding block was missing, so we cannot put the headboard up. We called, we emailed, multiple times and were promised that someone will get back to us urgently about the solution, but 2 weeks later, there is still no answer to us despite our multiple emails to customer service.

We requested that we want to just return the bed and have our full money back, because we lost 2.5 months and still cannot use the bed - however noone gets back to us at all and we still miss those parts to have a functional bed. Absolutely horrible experience 

Very nice shopping experience, with really helpful and professional staff.

Team in the shop is knowledgeable and very helpful.

The staff at Bolia helped me decide on type of table and wood colour that would work best for me in my new appartment. Delivery worked as planned. I picked up some on sale items which are a good scoop after all the Xmas spending. Thanks Team Bolia!

Lovely selection of furniture and was able to find exactly what I needed. Specialist were friendly and very helpful. I am looking forward to buying fro Bolia again.

The Haarlem Bolia brench is fully understanding the needs of us, help and asisted for the options of the selections, while being patienced and offering many choices for the best selection.
They also helped with the fabrics and color options with price selections.

Beautiful shop with beautiful furniture and decoration. And always well welcomed and advised by the sellers!

I had a remarkable experience at the Eindhoven store I visited, all thanks to Staff, the attentive staff member who assisted us. Store manager and staff provided an exceptional tour, guiding us through the store and offering valuable insights on how to choose the perfect decor for our house. Her knowledge and expertise were impressive, and she patiently addressed all our queries with kindness and attentiveness. their exceptional customer service made our visit truly enjoyable and memorable. I highly recommend this store, especially with Staff outstanding assistance.

Beautiful store with designer furnitures and household items. The staff are very friendly and they ease the shopping process. They answered all my questions in great detail and offered helpful suggestions. Very happy with my experience.

For small things like dishes textile should be there more delivery options like post.nl or DHL.
On the store went smoothly, there was friendly staff.
In the other hand click and collect there were many mistakes done. I bought it on Thursday to pick it up Saturday, sms confirmation, but on the computer seems to be already opgehald, long waiting for this matter. Can happen but Monday by unpacking was one st of dishes missing and one set of incorrect glass.
After calling they solve this mistakes.
Overall is a nice store with good quality products.
Points to improve:
For small articles offer more delivery options (not only GSL).
Check items are correct and complete.

Great staff, helpful and knowledgeable. They advised us on everything we needed (colors, styles, textures) and were always available from the first day we checked the store to the day we made the purchase. Great shopping experience.

I was helped very well in the shop and after ordering there was an issue with the delivery date. This was immediately handled after I emailed back and at the end of the weekend all sorted out.

High end products, presentation and prices. Was quite happy with the products but unfortunately service is poor. A €1.000,- lamp stopped working (properly) and we have been in the dark for a week now on how and when Bolia is planning to solve this. Fed up with companies hiding behind staff shortages and busy departments, especially when positioned as a premium brand!