I cannot recommend Bolia NL highly enough. Their furniture is beautifully designed, but what truly sets them apart is their outstanding customer service. I experienced an issue with a sofa I had... See more
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From the very first moment we walked into the shop, we were treated very professionally. Annija understood our taste and our wishes perfectly. She helped us choose the right colors and materials, too... See more
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Simply fantastic customer service at Bolia! I want to leave a special thank you to Charbel, who was essential in helping us choose. We shared our apartment layout and a video of our living room becaus... See more
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After 4 years, my two very expensive tables have started pealing and breaking. Bolia’s support of course claimed its the customers fault instead of taking accountability. Wood and good furniture is no... See more
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Company details
- Furniture Store
- Decoration and Interior Design Store
- Furniture Accessories
- Living Room Furniture Store
- Outdoor Furniture Store
- Sofa Store
Written by the company
Welkom bij Bolia. Een Scandinavisch designuniversum, geïnspireerd door de afwisselende natuur om ons heen. Onze designartikelen zijn ontworpen door gerenommeerde designers uit de hele wereld en met de hand gemaakt door de beste meubelmakers, uitsluitend van de beste, duurzaamste materialen. Design dat speciaal voor jou op maat is gemaakt en jarenlang meegaat.
Written by the company
Contact info
4.3
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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For small things like dishes textile…
For small things like dishes textile should be there more delivery options like post.nl or DHL.
On the store went smoothly, there was friendly staff.
In the other hand click and collect there were many mistakes done. I bought it on Thursday to pick it up Saturday, sms confirmation, but on the computer seems to be already opgehald, long waiting for this matter. Can happen but Monday by unpacking was one st of dishes missing and one set of incorrect glass.
After calling they solve this mistakes.
Overall is a nice store with good quality products.
Points to improve:
For small articles offer more delivery options (not only GSL).
Check items are correct and complete.
November 19, 2023
Reply from BOLIA
Dear Maria,
Thank you for your review and input. I am sorry to hear that there were some issues with your order, but luckily it was solved already. If there is anything else we can do for you, please let us know.
Best regards,
Laure
Bolia.com
Great shopping experience, great staff
Great staff, helpful and knowledgeable. They advised us on everything we needed (colors, styles, textures) and were always available from the first day we checked the store to the day we made the purchase. Great shopping experience.
November 21, 2023
Reply from BOLIA
Dear,
Thank you very much for your review and your purchase at Bolia. We are glad to hear you had a good experience shopping with us!
Best regards,
Laure
Bolia.com
Very good service
I was helped very well in the shop and after ordering there was an issue with the delivery date. This was immediately handled after I emailed back and at the end of the weekend all sorted out.
November 19, 2023
Reply from BOLIA
Dear Katie,
Thank you for your purchase and your positive review. We are glad to hear that you have had a good experience.
Best regards,
Laure
Bolia.com
Poor service level
High end products, presentation and prices. Was quite happy with the products but unfortunately service is poor. A €1.000,- lamp stopped working (properly) and we have been in the dark for a week now on how and when Bolia is planning to solve this. Fed up with companies hiding behind staff shortages and busy departments, especially when positioned as a premium brand!
November 8, 2023
Unprompted review
Reply from BOLIA
Dear,
I am very sorry to hear that your lamp is no longer functioning. Please send us your order number on klantenservice@bolia.com along with a picture, then we will have a look at the issue.
Best regards,
Laure
Bolia.com
Top service
Very good and friendly service and honest advice, not too pushy to sell us something and kept their distance when needed.
November 6, 2023
Reply from BOLIA
Dear Chequita,
We truly appreciate your feedback!
It's great to hear that you appreciated our honest advice.
We're here to assist without being pushy, and we're glad we could provide the space you needed.
We look forward to seeing you again in one of our stores.
Kind regards,
Carmen
Bolia.com
Great knowledgeable team super friendly…
Great knowledgeable team super friendly and helpful
November 5, 2023
Reply from BOLIA
Dear Sebastian,
Thank you for your kind words!
We're delighted that you appreciate our knowledgeable and friendly team.
Providing assistance is what we're here for, and we look forward to serving you again.
Kind regards,
Carmen
Bolia.com
Love the store BUT
Love the store, but last time I clicked and collected my order there, one of the item was not correct and I had to go back and change it.
October 21, 2023
Reply from BOLIA
Dear Sveva,
Thank you for your feedback! We're glad you love our store, and we apologize for the inconvenience with your recent click and collect order.
We hope to offer you a smoother experience in the future.
Kind regards,
Carmen
Bolia.com
Reply from BOLIA
Dear Cristana,
Thank you for your positive review! We appreciate it.
Best regards,
Laure
Bolia.com
Poor customer service
My bed was delivered with wrong screws over a week ago and it’s usuless now. We have been trying to contact customer service but they do not respond to emails and when called they say that they are not dealing with complaints, etc. So for over a week we haven’t got any response when we can expect right screws.
It’s a really poor customer service.
October 12, 2023
Unprompted review
Reply from BOLIA
Dear Katarzyna,
I am very sorry to hear that you have had a bad experience with us. Unfortunately I cannot find your order number. Please send us an e-mail on klantenservice@bolia.com or give us a call on +31 20 8086990, so we can find a solution.
Best regards,
Laure
Bolia.com
Great buying experience
Raquel at the Bolia in Utrechtsestraat was so helpful in helping us pick out a sofa and fabrics. She was very knowledgeable, helpful and kind. I would definitely buy with her again.
October 12, 2023
Reply from BOLIA
Dear Miquel,
Thank you for your visit and purchase at our store. We are very happy to hear that you had a great experience shopping with Raquel.
Best regards,
Laure
Bolia.com
Reply from BOLIA
Dear Petra,
We are happy to hear you had a positive experience shopping with us. Thank you very much for the review!
Best regards,
Laure
Bolia.com
Totally recommend Bolia
Totally recommend Bolia. Their sales team in Utrechtsestraat (Rosita and Nenad) are super kind, helpful and knowledgeable about the products. Rosita had a lot of patience and helped us choose the best color and fabric.
I also had some issues with payment processing, but they followed-up and made sure everything was in order.
I had a great experience shopping here and I can’t wait to receive my beautiful couch!
October 9, 2023
Reply from BOLIA
Dear Alexandra
Thank you very much for your review. We are glad to hear that you had a positive experience with us!
Best regards,
Laure
Bolia.com
Reply from BOLIA
Dear,
Thank you very much for your positive review. We are glad to hear that you had a good experience with us.
Best regards,
Laure
Bolia.com
Kindest service ever
I got the kindest and very helpful assistance of manager Annija ever.
October 3, 2023
Reply from BOLIA
Dear Kseniya,
We're delighted to hear that Manager Annija provided you with such excellent assistance.
Thank you for taking the time to share your positive experience with us!
Kind regards,
Carmen
Bolia.com
Perfection
Ken who have helped us was extremely patient, professional friendly and had impeccable taste. Great advise but never pushy always listening, always makes you feel at ease. Such a nice customer experience. I would definitely recommande this store for their amazing furniture and the perfect quality of service.
September 5, 2023
Reply from BOLIA
Dear Julia,
Thank you for your kind words!
We're delighted to hear that you appreciate both our products and our service.
Have a lovely day!
Kind regards,
Luc
Bolia.com
Great service from Ana
September 9, 2023
Reply from BOLIA
Dear Rosa Elisa,
Thank you for sharing your positive Cusomer Care experience with us!
Have a lovely day!
Kind regards,
Luc
Bolia.com
The shop manager Ken
The shop manager Ken, is very professional and he knows Bolia's products very good, therefore he was able to support us on our selection.
September 5, 2023
Reply from BOLIA
Dear Francesco,
Thank you so much for your kind words about our store manager, Ken. We take great pride in having knowledgeable and professional staff members like him who are passionate about our products and can provide expert guidance to our customers. It's fantastic to hear that he was able to assist you in making your selection.
If you have any more questions or need further assistance in the future, please don't hesitate to reach out. Your satisfaction is important to us, and we're here to help.
Best regards,
Willard
Bolia.com
Warm welcome
Warm welcome, great and personalised advice (that took into account my needs and preferences); it was a great overall experience!
September 2, 2023
Reply from BOLIA
Dear Diana,
Thank you for your kind words!
We're delighted to hear that you appreciate both our custom made service.
Have a lovely day!
Kind regards,
Luc
Bolia.com
My order got cancelled just before i…
My order got cancelled just before i was going to collect it at the store.
August 7, 2023
Reply from BOLIA
Dear Valentina,
Thank you for your feedback, and our sincere apologies for the inconvenience you've experienced.
We aim to keep our inventory as accurate as possible, but unfortunately, there are times when an item may become out of stock after an order.
We'll do our best to prevent this in the future.
Kind regards,
Carmen
Bolia.com
Ken at Bolia Keizersgracht was really…
Ken at Bolia Keizersgracht was really helpful and patient, and also one of his colleagues (forget her name).
August 5, 2023
Reply from BOLIA
Dear Michael,
Thank you for your kind words!
We're delighted to hear that Ken provided helpful and patient assistance.
We'll be sure to pass along your appreciation to them.
Kind regards,
Carmen
Bolia.com
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