I cannot recommend Bolia NL highly enough. Their furniture is beautifully designed, but what truly sets them apart is their outstanding customer service. I experienced an issue with a sofa I had... See more
Company replied
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See what reviewers are saying
From the very first moment we walked into the shop, we were treated very professionally. Annija understood our taste and our wishes perfectly. She helped us choose the right colors and materials, too... See more
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Simply fantastic customer service at Bolia! I want to leave a special thank you to Charbel, who was essential in helping us choose. We shared our apartment layout and a video of our living room becaus... See more
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After 4 years, my two very expensive tables have started pealing and breaking. Bolia’s support of course claimed its the customers fault instead of taking accountability. Wood and good furniture is no... See more
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Company details
- Furniture Store
- Decoration and Interior Design Store
- Furniture Accessories
- Living Room Furniture Store
- Outdoor Furniture Store
- Sofa Store
Written by the company
Welkom bij Bolia. Een Scandinavisch designuniversum, geïnspireerd door de afwisselende natuur om ons heen. Onze designartikelen zijn ontworpen door gerenommeerde designers uit de hele wereld en met de hand gemaakt door de beste meubelmakers, uitsluitend van de beste, duurzaamste materialen. Design dat speciaal voor jou op maat is gemaakt en jarenlang meegaat.
Written by the company
Contact info
4.3
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from BOLIA
Dear Ismail,
Thank you for your kind words!
We're delighted to hear that you appreciate both our products and our service.
Have a lovely day!
Kind regards,
Carmen
Bolia.com
Ken has provided us a great service !
July 21, 2023
Reply from BOLIA
Dear Loic,
Thank you very much for your review, glad to hear that you had a good experience in our store!
Best regards,
Laure
Bolia.com
Very easy purchasing process
Very easy purchasing process. Happy to be able to buy per meter matching material for the settee
July 16, 2023
Reply from BOLIA
Dear Sally,
Thank you for your positive feedback!
We're delighted to hear that you found the purchasing process to be straightforward.
We hope your settee turns out lovely with the fabric that you purchased.
Kind regards,
Carmen
Bolia.com
Best sofa ever and smooth delivery
Love the comfort en elegance of my new sofa! The delivery went very quick even though it as a little bit of a hassle (annoying staircase). Thanks to the skilled delivery guys of Oranje Transport we managed get my sofa inside. I’m sure I will love it for many years!
July 1, 2023
Reply from BOLIA
Dear Jorian,
Thank you very much for your kind review.
We are indeed very happy with our delivery partner OranjeTransport, they always make sure to handle it, and give a great experience.
Enjoy your sofa for many years to come!
Kind regards,
Willard
Bolia.com
Reply from BOLIA
Dear Viviane,
Thank you for your feedback!
We're delighted to hear that our staff was attentive and you enjoyed our selection.
Have a lovely day!
Kind regards,
Carmen
Bolia.com
Great shopping experience
Great shopping experience! Serivce was great at the store to help us buy online the products we couldn’t find in store!
July 2, 2023
Reply from BOLIA
Dear Alejandro,
Thank you for sharing your positive shopping experience with us!
We're delighted to hear that our service at the store was helpful in assisting you with purchasing the products you couldn't find in person.
Have a lovely day!
Kind regards,
Carmen
Bolia.com
Very nice selection and great service
July 1, 2023
Reply from BOLIA
Dear Matthieu,
Thank you for your kind words!
We're glad to hear that you enjoy our collection and service.
Have a lovely day!
Kind regards,
Carmen
Bolia.com
Reply from BOLIA
Dear Nick,
Thank you for your lovely review!
It's nice to hear that you are happy with our service and products.
Kind regards,
Carmen
Bolia.com
Excellent customer service!
June 4, 2023
Reply from BOLIA
Dear Frederica,
Thank you for your positive review.
How lovely to hear that you think our customer service is great, that makes us very happy :)
Have a lovely day!
Kind regards,
Sophie
Bolia.com
very nice customer service | online stock does not match the store stock
very nice customer service.
What I find difficult is that what you find on line, doesn't match to store stock.
May 30, 2023
Reply from BOLIA
Dear Caro,
Thank you for your review and feedback.
Lovely to hear you think our customer service is nice :)
I'm sorry to hear that the website and stock do not always match. I will send this information further to the department that is responsible for that, so we can try to avoid that in the future.
Have a lovely day.
Kind regards,
Sophie /Bolia International A/S
Professional
Professional, respectful and with great taste to help you with designing your atmosphere.
June 1, 2023
Reply from BOLIA
Dear Arash.
Thank you for your positive review.
Lovely to hear you are so positive about our service.
With kind regards,
Sophie /Bolia International A/S
Very poor customer service
Very poor customer service. Yesterday I called to move the delivery to another day ,because of my work, just after receiving a SMS and I had on the phone a very rude person.
Normally I should receive a call or email for me to confirm the delivery date. Specially considering that I order the items one month ago and that's the way that works with other competitors.
For the price paid and the value of the brand customers should be treated with much more respect.
I will think twice before to buy again in Bolia
May 30, 2023
Reply from BOLIA
Dear,
Thank you for your review.
I'm sorry to hear you've had a bad experience with our customer service, our apologies for that. That is of course not the experience that we want to give our customers.
Have a lovely day.
Kind regards,
Laure
Bolia International A/S
Reply from BOLIA
Dear Dhr. Ter Weijde,
Thank you for your review.
It is right that we do not offer customization for our products, we only offer that what we show on our website :)
Kind regards,
Sophie
Bolia International A/S
Excellent service and product
The service was excellent. At the store, we went over every aspect of the product. The interior designer made sure it was a great fit to our home and lifestyle. Delivery time was sufficiently short, and the delivery service was punctual and very efficient. The product is excellent in every detail. Really happy with our purchase!
April 27, 2023
Reply from BOLIA
Dear Alex,
Thank you for your positive review.
Lovely to hear you though the service and product was excellent.
Have an amazing day.
Kind regards,
Sophie /Bolia International A/S
I paid for the lift but the delivery…
I paid for the lift but the delivery guys didn’t even know I requested a lift. They just left the boxes inside of the house and were planning to leave until I said I requested lift. For the furniture I paid a lot, the delivery gave me the feeling like I bought from IKEA. It was disappointing. I was expecting a proper delivery and proper installation. Not only box delivery. This really changed my thoughts about Bolia.
April 26, 2023
Reply from BOLIA
Dear Senem,
Thank you for your review.
I'm sorry to hear about your bad experience with our delivery service.
Please send us an email to klantenservice@bolia.com. We will help you further.
Kind regards,
Sophie /Bolia International A/S
Poor customer service
I am still waiting for feedback based on a question I sent on 23 January 2023. This is after giving up waiting for customer service to answer the phone. After spending thousands of euros at Bolia, one would expect better service.
March 4, 2023
Unprompted review
Reply from BOLIA
Dear Joanne,
Thank you for your review.
I can see that my colleague has send you an email yesterday, we are so sorry for the delay in the answer.
Please let us know if there is anything else we can do for you.
Have a lovely day.
Kind regards,
Sophie /Bolia International A/S
Great service
Bolia arranged all the delivery for me! No problem in having the sofa customised. There has been no problem in bringing upstairs the sofa and the assembly went without problem.
January 18, 2023
Unprompted review
Reply from BOLIA
Dear Amelie,
Thank you for your positive reply.
Good to hear you were happy with your delivery.
Have a lovely day and enjoy your Bolia purchase.
Kind regards
Sophie /Bolia International A/S
Very happy with the purchase/delivery experience!
Very happy with the sofa purchase: we can tell for the sofa choice (i made a lot of research and reading on the website first) but the lady in Utrechtstraat was so helpful and passionate about interior decoration that it was a very enjoyable moment.
We were stressed with the delivery and it went like a breeze: on time, polite, cleaning all packing material, absolutely loved it.
Well done Bolia
Now onto testing the sofa through the wonders of life with kids!
December 21, 2022
Unprompted review
Reply from BOLIA
Dear Lisa,
Thank you for your positive review.
We are very happy to hear that you are satisfied with your new sofa and you enjoyed the experience in our shop.
Enjoy your Bolia purchase and I wish you a lovely evening.
Best regards,
Sophie / Bolia International A/S
Reliable company, on time delivery
We bought a customised leather armchair at Bolia and were very presently surprised that they actually respected the expected delivery time announced when ordering to a tee. This is rare enough to be mentioned. Indeed, previously, we had attempted to order a leather armchair with 2 other companies and systematically there were months of delay in the delivery thus we had to cancel. Very satisfied with the customer service of Bolia. The armchair looks stunning and leather seems of great quality, time will tell if it is but so far we are happy
December 6, 2022
Unprompted review
Reply from BOLIA
Dear,
We are very happy to hear that you are satisfied with your new armchair. Thank you very much for your review and your purchase at Bolia.
Best regards,
Laure / Bolia International A/S
Great sales; bad after sales…
The sales persons in the shop were really wonderful; thinking along and quick with accurate email confirmation.
Unfortunately the delivery was a disaster.
September 9, 2022
Unprompted review
Reply from BOLIA
Dear,
Thank you for your review.
We are glad to hear that you had a nice experience in our store. Regarding the delivery, we would very much like to hear exactly what happened and what went wrong, so we can make sure that it does not happen again. Please provide us with the details on klantenservice@bolia.com.
Thanks in advance and have a lovely day!
Best regards,
Laure
Bolia International A/S
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