Boma Garden Centre Reviews 

164
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, friendly, and knowledgeable, often going above and beyond to assist. Many people highlight the excellent quality of the products, including beautiful, healthy plants and a wide selection. The delivery service is frequently praised for being fast, efficient, and reliable, with many appreciating the care taken and timely arrivals. Reviewers consistently describe the entire ordering and service process as smooth and easy, from online selection to final delivery.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently praising its speed and efficiency.... See more

Product

Clients share positive opinions on product, consistently praising the quality and variety of plants and other... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, friendliness,... See more

Service

Reviewers highlight positive aspects of service, consistently expressing satisfaction with the overall... See more

Order

Reviewers mention positive feedback about order, highlighting the fast and efficient delivery of items... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love my gorgeous pot-grown Nordmann Fir, is absolutely perfect. I've left a review on Goog!e with pictures, so, so, so worth it! Important tips: Needs re-potting, get a bag of soil, a pot and... See more

Rated 5 out of 5 stars

The Christmas tree is always delivered with a smile and it never disapoints . Ordered a slightly smaller tree this year which is glorious, even before decorating. The whole process from ordering... See more

Rated 5 out of 5 stars

We don’t have a car, so having the plants delivered quickly was a huge help. I placed the order online, and they proactively reached out to talk through which plants were in the best condition so I wo... See more

Company replied

Rated 5 out of 5 stars

Ovi, who delivered for us, went above and beyond taking the heavy bags down to the basement level. Really kind and appreciated. Always very happy with deliveries from Boma. Maybe it’s being a local co... See more


Company details

  1. Garden Center

Written by the company

Over the years, Boma has evolved into one of London's most enjoyable and attractive independent garden centres. The place is like a paradisal oasis in the heart of its Kentish Town urban locale. Boma specialises in a massive and diverse range of houseplants and outdoor plants. It is also renowned for its fabulous range of handmade plant pots, planters, plant care products and gardening essentials. What sets Boma apart is the team of obsessive horticulturists running the place. But it's much more than the team and products. It's also about the community, which plays an integral part in the Boma's daily life. Since the launch of Boma's new webshop in 2021, demand for plants has taken off nationwide throughout the UK. Even more so since orders over £50 are shipping free of charge. Customers most enjoy the warm reception from the team and practical advice and tips that make gardening and plant care much more fun.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

164 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(164)

68 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service

Extremely quick delivery of excellent healthy plants.

March 20, 2024
Unprompted review
Boma Garden Centre logo

Reply from Boma Garden Centre

Hi Patricia
Thank you for your review; your feedback is very much appreciated. Have a lovely Bank Holiday weekend, and enjoy the plants. We hope to hear from you again soon.

Rated 5 out of 5 stars

Fast, efficient service

I've ordered blue glazed saucers from Boma twice. Both times, the items were delivered the following day, carefully wrapped and packaged. 13 saucers in total arrived in perfect condition. Excellent service.

March 15, 2024
Unprompted review
Boma Garden Centre logo

Reply from Boma Garden Centre

Hello Helen
Thank you so much for your feedback. We're so glad you're pleased with the saucers and our service. Have a fantastic day, and we hope to see you again soon.

Rated 5 out of 5 stars

Great delivery service

Great delivery service - fast, friendly and great communications 👍

March 12, 2024
Unprompted review
Boma Garden Centre logo

Reply from Boma Garden Centre

Thank you so much, Sarah, for your excellent review. We appreciate the feedback and look forward to seeing you again soon.

Rated 5 out of 5 stars

Super fast service

Super fast service, arrived the day after ordering, the plant arrived in great condition in a very secure box...

January 23, 2024
Unprompted review
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Reply from Boma Garden Centre

That's fantastic Chris. Thank you for the review. We're glad the plant arrived safely and in good condition. We hope to see you again soon.

Rated 5 out of 5 stars

Excellent service and excellent product

Human beings at the end of the phone! Peter was extremely helpful and responsive from start to finish. The hedging arrived on time as promised and looks of great quality so far - it's beech so we won't see its true glory for a few months yet - but the plants look sturdy and healthy. Peter also sent detailed planting instructions.

December 19, 2023
Unprompted review
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Reply from Boma Garden Centre

Thank you for your wonderful review. We hope to see you again soon.

Rated 5 out of 5 stars

The Boma Garden Centre found and sent…

The Boma Garden Centre found and sent the most beautiful amaryllis to some friends in North London on my behalf. It’s bloomed with two feisty stems of four or five flowers, and the whole experience was pleasant and easy to do.

December 20, 2023
Unprompted review
Boma Garden Centre logo

Reply from Boma Garden Centre

Thank you for your kind review. We're delighted the Amaryllis arrived in safely and bloomed well. Good choice. We hope to see you again soon

Rated 5 out of 5 stars

Thank you Monica

I visited Boma yesterday for the first, but definitely not the last time. Thanks to the amazing Monica, super helpful and very knowledgeable, this morning I took delivery of planters for the balcony, all beautifully planted up by Monica.

December 18, 2023
Unprompted review
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Reply from Boma Garden Centre

Thank you so much for your great feedback. Monica will really appreciate it. Have a great holiday season

Rated 5 out of 5 stars

Very positive experience with BOMA…

A very positive experience with BOMA from both myself (halfway around the world from London) and the local recipient of two beautiful winter planters. Impressive customer service in every respect. Rapid response to queries, and helpful about a prompt delivery that was even faster than outlined on their website. Less than 24 hrs from the time I placed my order to the time my family member was enjoying the planters out on her balcony! Can’t beat that! Delivery was flawless and exactly when they said it would be. The planters are gorgeous and BOMA will now be our go-to for future gifts, plants and indulgences.

November 7, 2023
Unprompted review
Boma Garden Centre logo

Reply from Boma Garden Centre

Thank you Ingrid, so much for a wonderful review. We really appreciate it and are glad to be of service. Have a wonderful day, and we look forward to serving you again in the future.

Rated 5 out of 5 stars

Rare plant arrived perfectly safe.

I was looking for Opuntia inermis Southern spineless cactus and added my email to be notified when it was back in stock. Several months later I was notified and made the order. This is a delicate plant with pads that can easily fall off and it is soft so easily damaged in transit. Boma Garden Center packaged this plant exceptionally well with plenty of protection allowing it to arrive safely. It was very clear they cared about the plant and the customer and this is why I have taken time to write this review. The plant was much bigger than what was shown in the picture as well. Highly recommended.

November 1, 2023
Unprompted review
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Reply from Boma Garden Centre

Thank you so much for your kind review. The team tries hard, and we really appreciate it.

Rated 5 out of 5 stars

Outstanding customer service

I’ve been looking for a large 'statement' plant pot for my courtyard garden but as I live in Newcastle upon Tyne I am outside of Boma’s usual delivery area for such items. However, Boma went out of their way to find a solution and they managed to get the pot to me in a quick and efficient way. The staff were super friendly over email and on the phone, and the whole transaction was completed in a helpful and professional manner. Thank you Sean and Laura!

October 13, 2023
Unprompted review
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Reply from Boma Garden Centre

Thank You so much for such a wonderful review. We really appreciate the feedback. It's so important to us. We're glad to be of service, enjoy!
Kind regards, Sean & Laura.

Rated 5 out of 5 stars

Beautiful plant pots

Beautiful plant pots received. Love the colour. Speedy delivery. Very affordable in comparison with other garden companies

October 10, 2023
Unprompted review
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Reply from Boma Garden Centre

Wow Eva! That's a wonderful review. Thank you so much. We aim to please and look forward to serving you again soon.

Rated 5 out of 5 stars

Highly recommended

Very quick delivery. Lovely healthy and decent sized plants which were well packaged. I have had 2 deliveries of plants from Boma and they have both been great. I highly recommend this business.

September 22, 2023
Unprompted review
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Reply from Boma Garden Centre

Hi Helen. Thank you so much. We're thrilled with your review. Enjoy, and have a super day.

Rated 5 out of 5 stars

Rhododendron

Excellent service from start to finish plant arrived earlier than expected and in excellent condition and well packaged

Wouldn’t hesitate in purchasing from them again 😊

August 30, 2023
Unprompted review
Boma Garden Centre logo

Reply from Boma Garden Centre

Thank you Keith for the excellent review. We're glad to be of service. Enjoy!

Rated 5 out of 5 stars

Pleasant polite friendly knowledgable…

Pleasant polite friendly knowledgable and helpful.
A very good shopping experience in a well stocked and well laid out garden centre

August 27, 2023
Unprompted review
Boma Garden Centre logo

Reply from Boma Garden Centre

Thank you Harish for your excellent review. We appreciate your support and look foward to seeing you again. Have a great week.
Regards
Richard,
The Boma Team.

Rated 4 out of 5 stars

Beautiful planters, helpful & friendly team

Beautiful planters, speedy delivery. Extremely helpful & friendly team.
Unfortunately, one of the pots were damaged. Customer service responded immediately and offered a refund. Only reason for 4 stars instead of 5 is not being offered a replacement planter but I would still recommend using them for great products & fab staff.

August 21, 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Hi
Very happy with my rose from Boma. Excellent packaging. Beautiful, healthy plant.

July 18, 2023
Unprompted review
Boma Garden Centre logo

Reply from Boma Garden Centre

Hi Katie
That's great to hear. Enjoy the Roses and thank you for the stellar review.

Rated 5 out of 5 stars

Brilliant!

Ordered on a Sunday afternoon, for delivery on Monday. What a brilliant service! Was kept regularly informed on delivery progress and love everything that I ordered. Very impressed indeed, thank you all :)

June 21, 2023
Unprompted review
Boma Garden Centre logo

Reply from Boma Garden Centre

Dear J.H.
Your brilliant review has brought a smile to the Boma team. We thank you graciously and wish you a wonderful day and hope to see you back again soon. We are here to serve.
Regards
Richard
Boma Customer Service.

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