Boma Garden Centre Reviews 

164
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, including beautiful and healthy plants and trees that often exceed expectations. The service is frequently described as exemplary, with many appreciating the smooth ordering process, efficient delivery, and helpful, friendly staff. Reviewers highlight the team's expertise and willingness to go above and beyond, offering valuable advice and personalized assistance. However, some customers experienced specific delivery issues, such as drivers being late or orders arriving earlier than requested. A few people also mentioned instances where deliveries were left without contact or did not reach the desired location within the property.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, praising its speed, efficiency, and... See more

Product

Reviewers mention positive feedback about product quality, with many customers delighted by the beautiful,... See more

Staff

Consumers find staff to be positive, consistently describing them as helpful, friendly, and knowledgeable.... See more

Service

People report positive experiences with service, often describing it as excellent, prompt, and efficient.... See more

Order

Clients share positive opinions on order, highlighting the fast and efficient delivery of items exactly as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Christmas tree is always delivered with a smile and it never disapoints . Ordered a slightly smaller tree this year which is glorious, even before decorating. The whole process from ordering... See more

Rated 5 out of 5 stars

BOMA has helped with our garden planning for many years. Sean is an expert in his field and the most recent work demonstrates how valuable it is to have the best advice and guidance. BOMA have created... See more

Rated 5 out of 5 stars

Ovi, who delivered for us, went above and beyond taking the heavy bags down to the basement level. Really kind and appreciated. Always very happy with deliveries from Boma. Maybe it’s being a local co... See more

Rated 5 out of 5 stars

I love my gorgeous pot-grown Nordmann Fir, is absolutely perfect. I've left a review on Goog!e with pictures, so, so, so worth it! Important tips: Needs re-potting, get a bag of soil, a pot and... See more


Company details

  1. Garden Center

Written by the company

Over the years, Boma has evolved into one of London's most enjoyable and attractive independent garden centres. The place is like a paradisal oasis in the heart of its Kentish Town urban locale. Boma specialises in a massive and diverse range of houseplants and outdoor plants. It is also renowned for its fabulous range of handmade plant pots, planters, plant care products and gardening essentials. What sets Boma apart is the team of obsessive horticulturists running the place. But it's much more than the team and products. It's also about the community, which plays an integral part in the Boma's daily life. Since the launch of Boma's new webshop in 2021, demand for plants has taken off nationwide throughout the UK. Even more so since orders over £50 are shipping free of charge. Customers most enjoy the warm reception from the team and practical advice and tips that make gardening and plant care much more fun.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

164 reviews

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4.7

All reviews

(164)

68 reviews in the last 12 months

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Rated 5 out of 5 stars

outstanding service from this garden centre

Found exactly the plants I wanted at a size I wanted at this garden centre during an online search. Thought even although they are in London and I am in Scotland I would give them a try as they had a national delivery service. Ordered and paid and over the next few hours I had received confirmations of order, of packing, of dispatch and then of collection by their carriers. Sure enough, by next day they were here, well packaged and in good condition ready to be planted out. Amazing service, especially appreciated for live plants. Would really recommend anyone give this garden centre a try. It is a reminder in these times of online shopping, often with little communication from sellers to buyers who are lefting waiting and hoping for a delivery at some point, that some companies can still provide an online supply service extremely well. I will definitely use Boma garden centre again - hopefully often - and I'd like to add a thank you here to all staff. You did a great job and made me feel I mattered to you and you wanted to give me good service. That is all too rare nowadays. Long may you be running a successful business!

March 21, 2023
Unprompted review
Boma Garden Centre logo

Reply from Boma Garden Centre

That is a wonderful review and we thank you so much. The team do try hard and it's so nice to be appreciated. We're glad you love plants as much as we do.

Rated 5 out of 5 stars

We moved to the new flat yesterday and…

We moved to the new flat yesterday and the plants have already transformed the atmosphere.
They are all very good quality plants, the service quick and efficient.
We will return to Boma when the Summer season starts.
Richard Lewis is a credit to the business
Jeremy Grieve

March 3, 2023
Unprompted review
Rated 5 out of 5 stars

A beautifully healthy plant

A beautifully healthy plant, speedily delivered. Very good service indeed. I shall definitely use Boma again.

February 20, 2023
Boma Garden Centre logo

Reply from Boma Garden Centre

Thank you Alison for the feedback. It is our pleasure.

Rated 5 out of 5 stars

Perfect shopping experience

I chose this lovely garden centre to send a gift of a rose bush . Not being a gardener , I needed advice . Jacek took so much care and time to help me choose the perfect present . He ‘phoned to tell me my order had been received and that he was looking after it . Thank you . I’m so happy I chose Boma Garden Centre and look forward to visiting when I am in London

February 7, 2023
Rated 4 out of 5 stars

V good delivery service

Ordered 12 bags of manure and 3 bags of compost - its not too bad a price and delivery was next day at the time I requested - called me at 9am to confirm. Deliverer v helpful: he dropped in garden not on street, and no pallets etc for me to deal with! A couple of the manure bags were split on the seam - but taped up.
I had a few issues with the online payment page but it worked eventually. Pretty good experience and I like using a local company.

February 8, 2023
Unprompted review
Rated 5 out of 5 stars

Compost and bark chips delivered as promised

My delivery arrived as agreed and the staff were kind and professional and carried the bags to the garden. Thank you so much.
I have bought quite a few plants, compost, pots etc from the Boma garden centre and the quality is excellent. I've received excellent gardening advice and I just love their displays

February 3, 2023
Unprompted review
Rated 5 out of 5 stars

Delighted, our new garden centre!!

Delighted and will be our go-to nursery! Thank you for our Christmas tree-

The team were really helpful and Adam picked out, trimmed and put aside our perfect tree. We even collected it early and it was no issue. Thank you to the team!

December 10, 2022
Unprompted review
Rated 5 out of 5 stars

Tree is gorgeous!!!

I am delighted with the beautiful tree that was delivered yesterday. The gentleman who delivered it was really helpful and very kind. I truly appreciated it.
Very satisfied indeed. We will always purchase our Christmas tree from BOMA. Very reliable. Last year was just as great. We love supporting a local business!

December 1, 2022
Unprompted review

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