The Christmas tree is always delivered with a smile and it never disapoints . Ordered a slightly smaller tree this year which is glorious, even before decorating. The whole process from ordering... See more
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Review summary
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What people talk about most
Reviews shaping this summary
BOMA has helped with our garden planning for many years. Sean is an expert in his field and the most recent work demonstrates how valuable it is to have the best advice and guidance. BOMA have created... See more
Ovi, who delivered for us, went above and beyond taking the heavy bags down to the basement level. Really kind and appreciated. Always very happy with deliveries from Boma. Maybe it’s being a local co... See more
I love my gorgeous pot-grown Nordmann Fir, is absolutely perfect. I've left a review on Goog!e with pictures, so, so, so worth it! Important tips: Needs re-potting, get a bag of soil, a pot and... See more
Company details
Written by the company
Over the years, Boma has evolved into one of London's most enjoyable and attractive independent garden centres. The place is like a paradisal oasis in the heart of its Kentish Town urban locale. Boma specialises in a massive and diverse range of houseplants and outdoor plants. It is also renowned for its fabulous range of handmade plant pots, planters, plant care products and gardening essentials. What sets Boma apart is the team of obsessive horticulturists running the place. But it's much more than the team and products. It's also about the community, which plays an integral part in the Boma's daily life. Since the launch of Boma's new webshop in 2021, demand for plants has taken off nationwide throughout the UK. Even more so since orders over £50 are shipping free of charge. Customers most enjoy the warm reception from the team and practical advice and tips that make gardening and plant care much more fun.
Contact info
51-53 Islip Street, Kentish Town, NW5 2DL, London, United Kingdom
- 02072844999
- boma@bomagardencentre.co.uk
- bomagardencentre.co.uk
4.7
Excellent
164 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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A present for my daughters Birthday
A present for my daughters Birthday, she was highly delighted and said it looked fresh and substantial, she was quote : “over the Moon”
It also arrived bang on her birthday! AAA
June 13, 2023
Unprompted review
Reply from Boma Garden Centre
Hi Peter
Wow that's a review. Thank you so much. We're thrilled your daughter was over the moon with her birthday present. Please wish her on our behalf a very Happy Birthday. You also made our day too.
Regards
Richard.
Well pleased with plant ,excellent and…
Well pleased with plant ,excellent and healthy,boxed really well and delivered quick and on time as stated,
June 15, 2023
Unprompted review
Reply from Boma Garden Centre
Hi Mrs & Mr Goddard. We very much appreciate your feedback and delighted with the review. Enjoy the plant.
Best Regards
Richard
None Better
Over decades of gardening, we have had experience with many garden centres and nurseries.
Boma staff proved to be cheerful, knowledgeable, helpful and extremely efficient. None better.
Many thanks.
June 9, 2023
Unprompted review
Reply from Boma Garden Centre
Hi Jonathan
Most impressed to receive such high complements from an experienced gardener. Your review is much appreciated and we look forward to seeing you again soon.
Have a good one.
Richard.
I have visited Boma on 2 separate…
I have visited Boma on 2 separate occasions and each time was a pleasure. Not only do they have a large and lovely supply of healthy plants but the staff are lovely too. I also did a web order and the driver was so helpful. When I visited on Saturday (3/6/23), I got carried away and so asked if they could deliver and was told that I could have delivery that very day! I asked if it could be done before 4pm as I was going out and they said we'll put a note on for the driver and he'll call if he can't get there. He arrived at 3.45pm and was also very helpful. I am so impressed with Boma staff and their customer service and how they look after the plants and the helpfulness of their drivers. Well done, I shall be visiting/ordering again :0)
June 3, 2023
Unprompted review
Reply from Boma Garden Centre
Thank you, Crystal, for your wonderful review! We're thrilled to hear about your positive experiences at Boma. From our healthy plant selection to our helpful staff and drivers, we're delighted to have made a great impression. We can't wait to welcome you back soon!
Quick delivery well packaged will…
Quick delivery well packaged will definitely use again 👍👍
May 31, 2023
Unprompted review
Reply from Boma Garden Centre
Dear Nick,
Thank you for your fantastic five-star review! We greatly appreciate your feedback and support. We're delighted to hear that you had a positive experience with us, including quick delivery and well-packaged items. Looking forward to hearing from you again.
Best regards,
Richard
Fantastic product easy to navigate…
Fantastic product easy to navigate around their website fast and reliable delivery. Would highly recommend!!
May 31, 2023
Unprompted review
Reply from Boma Garden Centre
Dear Wayne,
Thank you for your fantastic five-star review! We greatly appreciate your feedback and recommendation. We're delighted to hear that you found our product to be fantastic and our website easy to navigate.
We're also glad that our delivery service met your expectations in terms of speed and reliability. If you have any further feedback or need any assistance, please don't hesitate to reach out.
We look forward to serving you again in the future.
Best regards,
Richard
Very fast delivery and excellent…
Very fast delivery and excellent customer services.
May 25, 2023
Unprompted review
Reply from Boma Garden Centre
Dear Audrey
Thank you for the wonderful five-star review! We're glad you had a great experience with us. We always strive for fast delivery and excellent customer service. If you need any further assistance, please feel free to reach out. We look forward to serving you again soon!
Best regards,
Richard
Speedy delivery of good quality plants
I ordered 3 large phormiums which were delivered really quickly, well packaged, and of good quality. Emails kept me updated on progress of my order along the way. Really pleased with the service, and would certainly order from Boma again.
May 25, 2023
Unprompted review
Delighted with Boma…
I am honestly delighted with Boma Garden Centre. Good website easily navigated:
The order was delivered so promptly, and best of all the plants I ordered were top quality. Excellent service.
May 9, 2023
Unprompted review
Reply from Boma Garden Centre
Dear Christopher,
Thank you for your glowing review! We're overjoyed to hear that you've enjoyed your experience with Boma Garden Centre. Your feedback on our prompt delivery and the quality of our plants is greatly appreciated. We look forward to continuing to meet your gardening needs.
Best,
Richard
Boma Garden Centre Customer Support
A very swift delivery of 2 beautiful roses
I ordered 2 David Austin roses on 1st May, not only were they a good price, delivery was also included which is a real bonus living in the highlands - an increasing amount of businesses refuse to deliver north of Perth and if they do they put on heavy surcharges. Well done Boma!
My roses arrived on the 4th May extremely well packaged and in excellent condition.
I have absolutely no hesitation in recommending Boma.
May 1, 2023
Unprompted review
Reply from Boma Garden Centre
Hi J.M.
Thank you for taking the time to share your positive experience with Boma on Trustpilot! We're thrilled to hear that you found our delivery service to be swift and reliable, and that the beautiful David Austin roses arrived in excellent condition.
We understand that living in the highlands can sometimes be challenging when it comes to delivery options, which is why we strive to provide an inclusive service that caters to all our customers, regardless of their location. We're glad to hear that our delivery policy was accommodating for you.
We take great pride in the quality of our products and the level of service we provide, and we're delighted to have met your expectations. Thank you for recommending Boma - it means a lot to us. We hope to have the pleasure of serving you again in the future.
Best Regards
Boma Customer Service
Good value for money
Excellent service and well packed, it was just the delivery driver who was very rude when I asked him to move it from the step in front of the door to the side I was told “do it yourself”. I was not impressed!
May 4, 2023
Unprompted review
Reply from Boma Garden Centre
Hi Janet,
Thank you for taking the time to share your experience with us. We're glad to hear that you found our service excellent and that the item was well packed. However, we're sorry to hear about the behavior of the DHL delivery driver. This is not the kind of service we strive to provide and we apologize for any inconvenience caused. We'll make sure to bring this to the attention of the relevant team to ensure that our delivery service meets the high standards that we set for ourselves. We hope that this incident won't deter you from shopping with us again in the future. Thank you for choosing us and we appreciate your feedback.
Regards
Richard
Boma Customer Service
Outstanding service
I cannot rate Boma Garden Centre highly enough.
I ordered two Norfolk Pine trees & the service I received was outstanding. They had to order the trees in as a special order - the whole process was faultless & the team kept me updated throughout.
I live in South Wales so placed my trust in this company to deliver a high quality product.
They did not disappoint - my beautiful trees arrived in perfect condition with sturdy packaging.
I am thrilled & immensely grateful.
If ever in London, I will ensure a visit to Boma - no hesitation in recommending this amazing garden centre & the diligent team.
April 27, 2023
Unprompted review
Reply from Boma Garden Centre
Hi Caroline
Thank you for your amazing review! We're delighted that our service, communication, and the Norfolk Pine trees exceeded your expectations. It's wonderful to know our team and packaging made a difference. We truly appreciate your recommendation and hope to see you at Boma Garden Centre when you visit London.
Best regards,
The Boma Garden Centre Team
BOMA 👍 - DHL 👎
I ordered 3 roses in pots. The process was simple and efficient.
My roses all arrived together - all 3 in one cardboard box. The amount of packaging inside the box seemed to be adequate if it wasn’t for the delivery firm’s driver. A large label attached to the box reads “This Way Up ⬆️ “ but unable to read the driver carried the box upright! Causing two potted roses to fall and squash the (bottom) one. After removing the damaged parts of two roses I feel confident that the healthy plants will survive with much care! I have photos!
April 25, 2023
Unprompted review
Reply from Boma Garden Centre
Dear Alan
We are sorry to hear about the damage that occurred to your roses during delivery. We take our responsibility for ensuring that our products arrive in good condition very seriously, and we apologize for any inconvenience caused by the mishandling of your package by the DHL driver.
We appreciate your feedback and assure you that we will investigate the matter immediately to ensure that this does not happen again in the future. We apologize for any inconvenience caused and hope that your healthy plants will recover with proper care.
Thank you for bringing this to our attention, and please do not hesitate to contact us if you have any further concerns or questions.
Best regards,
Richard Lewis
Boma Customer Care
Friendly and efficient
I placed a very last minute order with Boma and they were brilliantly efficient and very accommodating about various edits and additions. Lovely people and healthy plants. Would highly recommend!
April 13, 2023
Unprompted review
Excellent plants and service
The service from Bona was excellent. The plants I ordered arrived the next. They were carefully packaged and were in excellent condition. The plants were also really good value.
I wouldn't hesitate to use this garden centre again.
April 11, 2023
Unprompted review
Reply from Boma Garden Centre
Hi Elizabeth
Thank you so much for your kind words and for taking the time to leave us a positive review. We're thrilled to hear that you had a great experience with our service and that the plants arrived in excellent condition and were good value for you. We take pride in carefully packaging our products to ensure they arrive safely and quickly.
We appreciate your business and hope to have the pleasure of serving you again soon. Please don't hesitate to contact us if you need any further assistance.
Best regards,
Boma
Fantastic Company
Brilliant customer service, delivery within 24 hours (even to rural Scotland) and excellent healthy plants. Couldn’t be more pleased and will definitely use this company again. In fact they’ll be my first online choice from now on.
April 18, 2023
Unprompted review
Reply from Boma Garden Centre
Hi Gwen
Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you were pleased with our customer service, speedy delivery, and healthy plants. We appreciate your business and look forward to serving you again in the future.
Friendly and helpful staff and quick…
Friendly and helpful staff and quick delivery.
April 6, 2023
Unprompted review
Reply from Boma Garden Centre
Thank you and much appreciated.
Nice healthy plants
Nice healthy plants. Arrived promptly, and very well packaged for transit. Would use this company again
March 26, 2023
Placed two separate orders a couple of…
Placed two separate orders a couple of weeks apart and the service for both was excellent at all stages. Well priced beautiful plants, delivered quickly and packaged so well. Certainly a company that I will be keeping contact details for!!
March 28, 2023
Unprompted review
Reply from Boma Garden Centre
Hi Dawn
Thank you very much. It is most appreciated.
well done i liked it
March 21, 2023
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