Brace-Yourself Reviews 

139
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I’ve been buying their knee supports for a few years. They certainly have helped and I’m able to run 25km a week, as well as play over 10 hours of Pickleball. However, one of the knee sup... See more

Rated 5 out of 5 stars

Absolutely brilliant company to buy products from. They are there on the other side of the phone to talk to you and to advise you. When order needed changing or products needed exchanging or refunding... See more

Rated 5 out of 5 stars

It was my first time ordering knee braces and I ended up ordering the wrong size. Send them an e-mail and got an immediate response. Jeff sorted everything out in no time while advising abo... See more

Rated 5 out of 5 stars

Have been experiencing neck / shoulder pain and stiffness. After discussion with Jeff (who was extremely helpful) I opted to try the Tend Deep. Order arrived fast and WOW.....provided immediate relief... See more

Company details

  1. Medical Supply Store
  2. Fitness Equipment Store
  3. Home Health Care Service
  4. Sporting Goods Store

Written by the company

Brace-Yourself is a UK specialist in orthopaedic braces, sports supports, compression sleeves and rehabilitation equipment, based in North Shields, Tyne and Wear. We supply individuals, physiotherapy clinics and professional sports teams with clinically effective products from leading manufacturers including Bauerfeind, Incrediwear, Sissel, Actimove and FootActive. We launched to offer something better than the typical online orthopaedic shopping experience, where products are often poorly made or of limited medical benefit. Today we're recognised in the industry as a leading independent provider of premium orthopaedic braces and supports, and every product we sell is chosen because it's clinically effective and can be self-applied without needing a clinician. Our range covers medical supports such as braces, splints and slings for the knee, ankle, wrist, shoulder and spine, suitable for post-surgical recovery, chronic conditions and acute injuries. For active customers, our sports and performance & recovery ranges provide joint protection and faster recovery through advanced compression and semiconductor fabric technology. We also stock fitness and rehabilitation equipment such as foam rollers, balance boards and kinesiology tape, orthopaedic footwear and insoles for conditions like plantar fasciitis and bunions, and comfort products including ergonomic pillows and posture supports. Whether customers are recovering from injury, managing a long-term condition, or looking for the best in sports protection, we aim to provide trusted, clinically proven products backed by expert advice. We believe health is about more than fixing problems — our products are designed to support body, mind and lifestyle together, combining science and innovation with a genuine focus on lasting wellbeing.


Contact info

4.8

Excellent

TrustScore 5 out of 5

139 reviews

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4.8

All reviews

(139)

31 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing Customer Service

Jeff worked with me every step of my order to make sure I had the right fitting brace in time for my snowboarding holiday. He was extremely attentive and helpful and the brace turned out great! It was the first trip where I had minimal swelling after I snapped my meniscus a few years ago. I can't say enough great things about Brace Yourself.

February 19, 2026
Unprompted review
Rated 5 out of 5 stars

Incredible Incrediwear

I have been using the Incrediwear body sleeve for a few months now and I must say it is fantastic. I can happily say I use less pain medication as a result. I would (and have) recommend trying this for anyone suffering from long term issues. Many thanks.

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing customer service, highly recommended

Amazing customer service. I ordered a knee brace, it arrived extremely quickly but looked like it was a return as it was not in perfect condition.

I had an email response almost immediately and as a goodwill gesture, another one was sent out free of charge the next day. I cannot recommend Brace-Yourself (and Jeff in particular) more highly.

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

I have purchased 2 knee supports which…

I have purchased 2 knee supports which have been excellent. From over use one of the splints snapped. Contacted Jeff from Customer Services who provided great advice and was brilliant with his support and who dispatched a replacement on the same day. Would reccomend the company and thanks to Jeff for all your help !

December 31, 2025
Unprompted review
Rated 5 out of 5 stars

6 star experience ⭐️⭐️⭐️⭐️⭐️⭐️

Jeff and the team really looked after me, I needed a brace asap, they expedited the delivery and I even got a discount code for signing up to the newsletter.
I placed my order at 10am yesterday and I was wearing it by lunchtime today! Very very impressed thank you

December 11, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, during the purchase order and delivery, plus friendly staff, for my order for my knee support, which really helps me. Thank you!

October 26, 2025
Unprompted review
Rated 5 out of 5 stars

Incrediwear Knee supports

I had a recommendation for the Incrediwear Knee brace to manage my arthritic knee pain. Having been through many other knee supports I am a solo delighted with it. I can comfortably walk 18 holes of golf - it reduces pain and inflammation.
Plus, their Customer Care is exceptional.
I’m so glad to have had this recommendation.

September 8, 2025
Unprompted review
Rated 5 out of 5 stars

Superb Customer Service

Had a mix up with my order and received the wrong item. Jeff sorted this out with no fuss then sorted me out with my refund and order of the correct item. Superb customer service.

October 28, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant customer service!

Massive thank you to Jeff at Brace-Yourself, I desperately needed fast delivery of a knee brace for my son and Jeff saved the day! Brilliant personal customer service! Highly recommend!

October 24, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

I just wanted to say a huge thank you to Jeff who has been so very helpful in finally getting my pillow delivered to me. He has been most patient and efficient. Hopefully I can now get a good night's sleep 😴. Great service.

October 18, 2025
Unprompted review
Rated 5 out of 5 stars

Litterally night and day difference

Litterally night and day difference. I had a nasty skate accident and my knee has been killing me for about 3 weeks now. Ordered the knee sleeve and oh my days what a difference. Love it.

September 9, 2025
Unprompted review
Brace-Yourself logo

Reply from Brace-Yourself

Hi Jake, thanks for your review, I am so pleased the Incrediwear Knee Sleeve has made such a difference, be careful on that skate board!

Rated 5 out of 5 stars

I putchased a knee brace from brace…

I purchased a knee brace from brace yourself last year. The customer service was great. I wanted to repurchase the same item this year from brace yourself but i found the product I was looking for cheaper elsewhere. I told Jeff, he got back to me quickly and price matched the product. Jeff sent my knee brace on a speedy delivery as well. Very happy. Great service as usual. Thanks Jeff

September 4, 2025
Unprompted review
Rated 5 out of 5 stars

What a great company to deal with!

What a pleasure this company has been to deal with! I needed a knee brace / support to help me in my journey back onto the hockey pitch, some months after knee surgery. I wasn't sure what sort of brace to buy, & ended up purchasing something that was uncomfortable [for me]. Jeff was so responsive - same day replies to my emails asking for help, with a no quibble willingness to exchange what I had bought for an alternative option, which arrived the very next day [& is amazing]! I can't thank Jeff and the team enough - absolutely outstanding customer service.

August 26, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent company

Excellent company. Fast and efficient. Had a slight problem with the product I bought (through no fault of the company itself) and the matter was rectified pretty much immediately. Absolutely top-notch customer service. Cannot recommend them highly enough.

July 28, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Company to deal with

Absolutely wonderful customer service and an excellent product. I bought the elbow brace as I suffer from tennis AND golf elbow and am now totally pain free. From placing my order to follow up questions, communication has been first rate. I have recommended Brace-Yourself to several of my tennis friends and they have all bought the same product! Jeff in customer service deserves a medal. Outstanding!

July 9, 2025
Unprompted review
Rated 5 out of 5 stars

Truly outstanding customer service

Outstanding customer service. Having been badly let down by Amazon (who cancelled my "next day delivery" three days after it was due) I phoned Brace-Yourself and my order was with me before lunch the next day - with a handwritten note enclosed! Thank you.

July 4, 2025
Unprompted review
Rated 5 out of 5 stars

Perfect

This company is an absolute dream to deal with

Great products and superb service

July 2, 2025
Unprompted review
Rated 5 out of 5 stars

The whole experience was great

The whole experience was great. Brace arrived next day. I didn’t have to take to my physio to fit it for me as instructions were really straightforward and adjusting it by myself was so simple. I had used bulky ones in past but none gave me the support I required. I wore it all day and didn’t have usual pain, I really recommend this support as it’s great.

June 26, 2025
Unprompted review
Brace-Yourself logo

Reply from Brace-Yourself

Hi Pauline, Thank you so much for the review, we are really pleased the RhizoLoc OA has helped relieve the pain, hopefully this will help others decide on which brace/support to go for.
Best wishes
Brace-Yourself

Rated 5 out of 5 stars

Never experienced customer service like…

Never experienced customer service like this, my order went to a pick up shop that I hadn't requested, needless to say I wasn't happy, contacted seller and they sorted replacements for next day delivery. I assume they recovered the products sent to the pick up shop. Brace-yourself will do their utmost to solve/rectify any issues with delivery.

May 13, 2025
Unprompted review

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