I received the Mickey Mouse Glitter Globe and knew as soon as I received the package that the globe was broke. After opening the box, I noticed that one of Mickey's ears was in fact broke. The Bradford Exchange has always been good about replacing broken product so I called customer service to let them know that I was returning it and to talk with a person to make sure that the replacement item could be delivered by Christmas. The agent I talked to told me that it was guaranteed to be delivered by Christmas and not to worry. Just send it back using the label provided. With only 2 weeks before Christmas, I was concerned so I questioned again if it could be delivered in time and she assured me that it was guaranteed to be delivered in time. I was even willing to re-order the globe and refund the broken one but she said it will be ok. I call again today (9 days before Christmas) just to check. The agent that I talked to today said they have not received the returned package and therefore can not process the return and now it is now on backorder and will be 4 to 6 weeks before they can ship. She further stated that if they had it in stock, she could have refunded my original order and priority shipped me a new order and it would have been here. Why wasn't I given this option last week when they had stock!!! Now my little girl's Christmas present won't be here until Jan/Feb. Lesson learned. Order 2 months in advance.
Reply from Bradford Exchange
Hello, I am sorry to hear that your order arrived in less than perfect condition. Please email us at customer_inquiry@bgeltd.com with your order information if you are in need of any assistance. -Amy
