We ordered our decking boards online which was easy and the next day we were called with info of when to expect it to be delivered.We then realised we also needed some joists so again ordered online a... See more
Company replied
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See what reviewers are saying
I have never dealt with your company before so did not know what to expect, having moved from another part of the country and not heard of you before. I placed an order online via an easy to use... See more
Company replied
I ordered 50 coping stones for my wall surrounding property, you had only 8 in stock with my local branch Bridgwater, Somerset, within a few days the full order was delivered, very pleased with servi... See more
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Delivery team were very helpful and skilled with the gantry. The team member i spoke to on the phone was very helpful. I would give this 5 stars however i had a terrible time ordering online, the sit... See more
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Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
139 Bristol Road, TA6 4AQ, Bridgwater, Somerset, United Kingdom
- 01278 422654
4.8
Excellent
225 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
1 Did inform at order that product was…
1 Did inform at order that product was not in stock.
2 Only informed that product not in stock when order was chased (2 weeks later)
3 Eventual celery date not met
4 Final delivery date met but not within time frame given.
July 8, 2022
Reply from Bradfords - Bridgwater BBS
Good Morning Peter
Thank you for taking the time to leave us a review.
I am sorry to see that you have had a poor experience with us.
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, and feed this back to the Branch concerned, to see what caused this to happen.
Kind Regards,
Katie
Reply from Bradfords - Bridgwater BBS
Hi,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Bridgwater BBS
Hi Joselyn,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
Excellent customer service & a great…
Excellent customer service & a great delivery driver
May 15, 2022
Reply from Bradfords - Bridgwater BBS
Hi Jack,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
Panels very good quality.as wer the…
Panels very good quality.as wer the post spikes.had to wait as panels in short supply .no posts available but that was not a problem.delivery efficient.
May 4, 2022
Reply from Bradfords - Bridgwater BBS
Hi Helen,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
Always great service
April 25, 2022
Reply from Bradfords - Bridgwater BBS
Hi,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
Lacked a friendly atmosphere
April 11, 2022
Reply from Bradfords - Bridgwater BBS
Hi Su,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
If there was anything we could have done to have made this a 5 star experience, please do let us know by contacting us at customer.service@bradfords.co.uk
Kind Regards,
Lorna
Reply from Bradfords - Bridgwater BBS
Hi Alexandra,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Lorna
Prompt delivery
Prompt delivery , kept updated and Driver was fantastic so accommodating to ensure delivery over fence was where it was needed.
March 23, 2022
Reply from Bradfords - Bridgwater BBS
Hi D,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and that you are more than happy with the service that you received!
We hope to see you again soon.
Kind Regards,
Charlotte
Reply from Bradfords - Bridgwater BBS
Hi Ms Powell,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and that you are more than happy with the service that you received!
We hope to see you again soon.
Kind Regards,
Charlotte
Very happy with ease of ordering and…
Very happy with ease of ordering and delivery. Couldn't be better. I will definitely use again
March 6, 2022
Reply from Bradfords - Bridgwater BBS
Hi Graham,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
Fantastic friendly service.
March 2, 2022
Reply from Bradfords - Bridgwater BBS
Hi Peter,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
Easy to order online plus a courtesy…
Easy to order online plus a courtesy call from the local depot about delivery, was offered a choice of am or pm. Excellent service would definitely use again
February 26, 2022
Reply from Bradfords - Bridgwater BBS
Hi Lynda,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and our branch team at Bridgwater.
We hope to see you again soon!
Kind Regards,
Charlotte
Driver very polite and helpful
Driver very polite and helpful
Quality of fence panels good
Have purchased fence panels from Bradford in the past
February 25, 2022
Reply from Bradfords - Bridgwater BBS
Hi Sharon,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and that you are more than happy with the product quality and the service that you received from your delivery driver.
We hope to see you again soon!
Kind Regards,
Charlotte
Had communication
Had communication, on delivery update, nice chap
Nice delivery driver
February 25, 2022
Reply from Bradfords - Bridgwater BBS
Hi Anne,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
We hope to see you again soon!
Kind Regards,
Charlotte
Prompt order and delivery
Prompt, great to deal with and the driver an absolute Star. Highly recommended team at Bradfords. Will go back and use again.
February 15, 2022
Reply from Bradfords - Bridgwater BBS
Hi Phil,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and our branch team in Bridgwater and that you are more than happy with the service that you received from your delivery driver.
We hope to see you again soon.
Kind Regards,
Charlotte
Fantastic service and delivery
Fantastic service and delivery - really impressed, very much recommended
January 25, 2022
Reply from Bradfords - Bridgwater BBS
Hi Robert,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had such a positive experience with us.
We hope to see you again soon!
Kind Regards,
Charlotte
Great price and speedy delivery.
Great price and speedy delivery.
I looked around the web and found Bradfords had the best price for the Power Tool I needed, was quick and easy delivery with updates.
No complaints, will certainly be using them again in the future.
Cheers,
Paul
January 12, 2022
Reply from Bradfords - Bridgwater BBS
Hi,
Thank you for taking the time to leave us a 5 star review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
The online system worked very well
The online system worked very well, a phone call to inform the goods were ready and the return of some unused goods was excellent
December 7, 2021
Reply from Bradfords - Bridgwater BBS
Hi Peter,
Thank you for taking the time to leave us a 5 star review.
I am pleased to see that you have had a positive experience with us.
We hope to see you again soon!
Kind Regards,
Charlotte
Prompt delivery on time…
Very prompt delivery & a most friendly & helpful driver, as they always have been.
September 29, 2021
Reply from Bradfords - Bridgwater BBS
Hi D.O' Sullivan,
Thank you for taking the time to share your experience with Bradfords.
I am pleased to hear about your positive experience with our Bridgwater branch.
It is great that our delivery driver provided prompt and friendly customer service.
If there is anything else that I can do for you please do email Ecommerce@bradfords.co.uk
Many Thanks
Megan
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