Ordered some guttering from Bradfords in the morning, it was delivered to me the same day after lunch. No missing parts of the order. Delivery driver was actually waiting for me as we were in town and... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent product used to top up existing soil prior to laying new lawn. All staff at this branch knowledgeable and friendly whether purchasing large or small items.and make you feel a valued custo... See more
Company replied
Did the click and collect thinking it would be a faster option to collect goods as it is with many other businesses, however I still had to go and wait in the office for two?! staff to work out how th... See more
Company replied
Easy to order and good value. Within half an hour received a call to organise delivery. Kept up to date on day of delivery regarding times etc. Products delivered to place most convenient for us with... See more
Company replied
Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Station Approach, EX14 2EZ, Honiton, Devon, United Kingdom
- 01404 42161
4.6
Excellent
107 reviews
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Super speedy service…
Ordered some guttering from Bradfords in the morning, it was delivered to me the same day after lunch. No missing parts of the order. Delivery driver was actually waiting for me as we were in town and I was not expecting it to be delivered so quickly. John the driver informed me that the branch was experiencing a quiet period. I wouldn’t expect to receive this level of service every time, nonetheless I was very impressed and John is a nice chap who is friendly and respectful. I had to return a couple of items from the order as I did not need them in the end and the refund process was no fuss.
February 25, 2026
Reply from Bradfords - Honiton BBS
Hi David
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords - Honiton BBS
Hi Michael
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords - Honiton BBS
Hi James
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Young lad on the till was very polite…
Young lad on the till was very polite and helpful. Guy in the yard helped us find the 6'x6' trellis.
October 28, 2025
Reply from Bradfords - Honiton BBS
Good Afternoon Timothy
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
If there was anything we could have done to have made this a 5 star experience, please do let us know by contacting us at customer.service@bradfords.co.uk
Kind Regards,
Katie
Excellent customer service at Honiton Bradfords
we had ordered wood lengths and couldnt get them in the car - a very professional young man stepped in and cut them to size very expertly and loaded our car up for us - real customer service and a real gem for Bradfords Honiton
July 29, 2025
Reply from Bradfords - Honiton BBS
Hi Helen
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us from start to finish with your order,
Thank you for your feedback regarding the service recieved in branch upon collection this is greatly appreciated and has been passed onto all involved with your order,
We hope to see you again soon.
Kind regards
Katie
Quality top soil/value for money. David
Excellent product used to top up existing soil prior to laying new lawn.
All staff at this branch knowledgeable and friendly whether purchasing large or small items.and make you feel a valued customer.would highly recommend this product and bradfords
May 29, 2025
Reply from Bradfords - Honiton BBS
Good Afternoon Stubby
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us from start to finish with your order,
I am happy to hear that you have received excellent service from the Honiton branch and thank you for the recommendation,
Your feedback is greatly appreciated and has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Excellent service
February 25, 2025
Reply from Bradfords - Honiton BBS
Good Afternoon Chris
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Katie
I am still waiting for my delivery of…
I am still waiting for my delivery of fence posts!
January 29, 2025
Reply from Bradfords - Honiton BBS
Good Morning Laurence
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due to not being contacted regarding the delivery of your order as of yet,
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, and feed this back to the Branch concerned, to see what caused this to happen.
Kind Regards,
Katie
Good Morning Laurence
I hope you are well,
Further to your review your local branch has advised that they have been in contact and the Fence post have been delivered,
If we can be of further help in the future please do not hesitate to contact customer.service@bradfords.co.uk
Kind Regards,
Katie
Exemplary Service
Bradfords service for delivery of my stone and timber was exemplary. Polite efficient and courteous. The driver John was no different to the office staff, his offloading was no problem to him and went out of his way to offload my bags of stone exactly where I wanted them. Many thanks John.
December 30, 2024
Reply from Bradfords - Honiton BBS
Good Afternoon Huss
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and received a polite, efficient and courteous service from start to finish with your order,
Thank you for your feedback regarding the delivery service provided this has been passed onto all involved,
Kind regards
Katie
Reply from Bradfords - Honiton BBS
Good Afternoon Andre
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and recieved a helpful and friendly delivery service with your order,
Thank you for your feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Easy online ordering and collection
Easy online ordering and collection. Very helpful staff.
July 17, 2024
Reply from Bradfords - Honiton BBS
Hi Paul
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords - Honiton BBS
Hi Mark
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Very easy to find what I wanted on the…
Very easy to find what I wanted on the website, delivery was as stated, helpful driver…all good
July 2, 2024
Reply from Bradfords - Honiton BBS
Hi Jim
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Bradfords Honiton, highly recommended
I cannot recommend Bradfords in Honiton highly enough. Every member of staff that I have spoken to has been polite and helpful. Both John-Mark and Gerry were the perfect delivery drivers, ensuring everything was delivered exactly where I asked and had excellent customer service skills. Steve Menday went above and beyond and nothing was too much trouble for him. He is extremely knowledgeable and offered great suggestions until I made a decision of what I wanted. I have been made to feel like a valued customer and will definitely use Bradfords in Honiton for any future projects.
June 28, 2024
Unprompted review
Reply from Bradfords - Honiton BBS
Hi
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Fast efficient delivery
Fast efficient delivery.
Delivery driver was superb, very helpful and professional.
June 16, 2024
Reply from Bradfords - Honiton BBS
Hi Susan
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Off the shop floor
We travelled 70 miles round trip to buy a Makita vacuum which had been advertised as clearance. What the advert didn't say was that it was quite marked and off the shop floor. Could be my fault for thinking it was too good to be true. It was, lesson learned.
If it hadn't been for the young man Jamie (@ Honiton) it would have been one star.
Pity really as I had all the batteries and charger with my drill .
May 19, 2024
Reply from Bradfords - Honiton BBS
Good Morning Steve
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due to the condition of the vacuum you ordered.
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, and feed this back to the Branch concerned, to see what caused this to happen.
Kind Regards,
Sam
Helpful and friendly as always
Helpful and friendly as always. Online ordering is quick and easy.
April 12, 2024
Reply from Bradfords - Honiton BBS
Good Morning Eddie
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and recieved a helpful and friendly service with your order
Thank you for your feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
easy to order online delivered on…
easy to order online delivered on time and delivery driver very friendly and helful
April 1, 2024
Reply from Bradfords - Honiton BBS
Good Afternoon Peter
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and found placing your order online to be an easy process,
Thank you for your feedback regarding the friendly and helpful delivery service provided with your order,
This has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.