Excellent product used to top up existing soil prior to laying new lawn. All staff at this branch knowledgeable and friendly whether purchasing large or small items.and make you feel a valued custo... See more
Company replied
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Easy to order and good value. Within half an hour received a call to organise delivery. Kept up to date on day of delivery regarding times etc. Products delivered to place most convenient for us with... See more
Company replied
I cannot recommend Bradfords in Honiton highly enough. Every member of staff that I have spoken to has been polite and helpful. Both John-Mark and Gerry were the perfect delivery drivers, ensuring eve... See more
Company replied
Bradfords service for delivery of my stone and timber was exemplary. Polite efficient and courteous. The driver John was no different to the office staff, his offloading was no problem to him and went... See more
Company replied
Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Station Approach, EX14 2EZ, Honiton, Devon, United Kingdom
- 01404 42161
4.1
Great
116 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Not an impressive performance
Not an impressive performance. First the assistant charged for the wrong goods despite being told precisely what was needed. That then needed a refund of part of the charge. Second the delivery was scheduled for the Friday but failed to arrived, no message. Having phoned the company I was assured the delivery would be Monday morning. Again no message.Another phone call and was told Monday afternoon and at last a message and delivery.
Does not instil me with confidence to use you again nor to reccomend to others.
October 12, 2026
Unprompted review
Reply from Bradfords - Honiton BBS
Good Morning Chris
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us.
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, and feed this back to the Branch concerned, to see what caused this to happen.
Kind Regards,
Sam
Very impressed
First time buying from Bradfords and will definitely return. Very friendly and helpful staff.
September 29, 2026
Reply from Bradfords - Honiton BBS
Hi
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam M
Smooth purchase
Smooth purchase, received a call after making order confirming product in stock at the store. Staff in store were very professional.
September 2, 2026
Reply from Bradfords - Honiton BBS
Hi Nathan,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam M
Daikin heat pump experience
We via our plumber were supplied with a Daikin air source heat pump after a visit to bradfords show room.
Installed October 25.
All fitted by our guy, Daikin sent out guy to commission unit, he duly did and said he would register it.
He did not and we are informed he has left company, subsequently our plumber has registered unit and once again informed Bradfords that we need some warranty work doing since commissioned disinfectant cycle never worked and no internet connection to set system up for efficiency.
Not impressed here, maybe before onset of winter we will have a correctly working unit!!!!
Would suggest folk think twice before installing a heat pump.
An update will be posted if warranted.
Thanks for reply, it is news to us this has been dealt with?
We have now checked with our plumber, he also has not been contacted by Bradfords so the reply to our post is a lot of nonsense, will post update Monday if nothing resolved by then.
Bradfords about as much use as a chocolate teapot pot, Daikin local rep has got involved so hopefully sorted soon.
September 10, 2026
Unprompted review
Reply from Bradfords - Honiton BBS
Good Morning Mr Chatfield,
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due to one of our trusted suppliers.
I apologise greatly for these issues and for any inconvenience this may have caused you.
We can see the case has been dealt with and have offered the assistance we can within the scope of the suppliers warranty and assistance.
Kind Regards,
Sam
A very good experience
A very good experience, ordered online paid for what I needed, it was delivered on time, it was very fast and efficient service.
Well done.
August 23, 2026
Reply from Bradfords - Honiton BBS
Hi Bob
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords - Honiton BBS
Hi Beth
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Would have preferred to be given some…
Would have preferred to be given some notice of delivery
August 6, 2026
Reply from Bradfords - Honiton BBS
Hi James
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
We will look into the lack of delivery communication with the branch so we can improve our services and apologise for any inconvenience that may have been caused.
Kind Regards,
Sam
I ordered the wrong product or delivery…
I ordered the wrong product or delivery and they were super helpful in changing it
June 22, 2026
Reply from Bradfords - Honiton BBS
Hi Andy,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
If there was anything we could have done to have made this a 5 star experience, please do let us know by contacting us at customer.service@bradfords.co.uk
Kind Regards,
Sam M
Super speedy service…
Ordered some guttering from Bradfords in the morning, it was delivered to me the same day after lunch. No missing parts of the order. Delivery driver was actually waiting for me as we were in town and I was not expecting it to be delivered so quickly. John the driver informed me that the branch was experiencing a quiet period. I wouldn’t expect to receive this level of service every time, nonetheless I was very impressed and John is a nice chap who is friendly and respectful. I had to return a couple of items from the order as I did not need them in the end and the refund process was no fuss.
February 25, 2026
Reply from Bradfords - Honiton BBS
Hi David
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords - Honiton BBS
Hi Michael
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords - Honiton BBS
Hi James
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Young lad on the till was very polite…
Young lad on the till was very polite and helpful. Guy in the yard helped us find the 6'x6' trellis.
October 28, 2025
Reply from Bradfords - Honiton BBS
Good Afternoon Timothy
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
If there was anything we could have done to have made this a 5 star experience, please do let us know by contacting us at customer.service@bradfords.co.uk
Kind Regards,
Katie
Excellent customer service at Honiton Bradfords
we had ordered wood lengths and couldnt get them in the car - a very professional young man stepped in and cut them to size very expertly and loaded our car up for us - real customer service and a real gem for Bradfords Honiton
July 29, 2025
Reply from Bradfords - Honiton BBS
Hi Helen
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us from start to finish with your order,
Thank you for your feedback regarding the service recieved in branch upon collection this is greatly appreciated and has been passed onto all involved with your order,
We hope to see you again soon.
Kind regards
Katie
Quality top soil/value for money. David
Excellent product used to top up existing soil prior to laying new lawn.
All staff at this branch knowledgeable and friendly whether purchasing large or small items.and make you feel a valued customer.would highly recommend this product and bradfords
May 29, 2025
Reply from Bradfords - Honiton BBS
Good Afternoon Stubby
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us from start to finish with your order,
I am happy to hear that you have received excellent service from the Honiton branch and thank you for the recommendation,
Your feedback is greatly appreciated and has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Excellent service
February 25, 2025
Reply from Bradfords - Honiton BBS
Good Afternoon Chris
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Katie
I am still waiting for my delivery of…
I am still waiting for my delivery of fence posts!
January 29, 2025
Reply from Bradfords - Honiton BBS
Good Morning Laurence
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due to not being contacted regarding the delivery of your order as of yet,
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, and feed this back to the Branch concerned, to see what caused this to happen.
Kind Regards,
Katie
Good Morning Laurence
I hope you are well,
Further to your review your local branch has advised that they have been in contact and the Fence post have been delivered,
If we can be of further help in the future please do not hesitate to contact customer.service@bradfords.co.uk
Kind Regards,
Katie
Exemplary Service
Bradfords service for delivery of my stone and timber was exemplary. Polite efficient and courteous. The driver John was no different to the office staff, his offloading was no problem to him and went out of his way to offload my bags of stone exactly where I wanted them. Many thanks John.
December 30, 2024
Reply from Bradfords - Honiton BBS
Good Afternoon Huss
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and received a polite, efficient and courteous service from start to finish with your order,
Thank you for your feedback regarding the delivery service provided this has been passed onto all involved,
Kind regards
Katie
Reply from Bradfords - Honiton BBS
Good Afternoon Andre
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and recieved a helpful and friendly delivery service with your order,
Thank you for your feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Easy online ordering and collection
Easy online ordering and collection. Very helpful staff.
July 17, 2024
Reply from Bradfords - Honiton BBS
Hi Paul
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
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