Excellent product used to top up existing soil prior to laying new lawn. All staff at this branch knowledgeable and friendly whether purchasing large or small items.and make you feel a valued custo... See more
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Did the click and collect thinking it would be a faster option to collect goods as it is with many other businesses, however I still had to go and wait in the office for two?! staff to work out how th... See more
Company replied
I ordered the wrong product or delivery and they were super helpful in changing it
Company replied
Easy to order and good value. Within half an hour received a call to organise delivery. Kept up to date on day of delivery regarding times etc. Products delivered to place most convenient for us with... See more
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Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Station Approach, EX14 2EZ, Honiton, Devon, United Kingdom
- 01404 42161
4.5
Excellent
108 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
easy to order online delivered on…
easy to order online delivered on time and delivery driver very friendly and helful
April 1, 2024
Reply from Bradfords - Honiton BBS
Good Afternoon Peter
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and found placing your order online to be an easy process,
Thank you for your feedback regarding the friendly and helpful delivery service provided with your order,
This has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
The information given by the merchants…
The information given by the merchants could not have been more helpful. Delivery person was very professional and quick.
March 26, 2024
Reply from Bradfords - Honiton BBS
Good Morning Pete
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and have received a professional and quick delivery service with your order,
Thank you for your feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Easy to order
Easy to order, quick to confirm order ready and very helpful yard staff
February 16, 2024
Reply from Bradfords - Honiton BBS
Hi Steve
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Easy to order.
Easy to order, delivery was prompt. The price was OK, but made better by the free delivery. Good quality timber.
January 25, 2024
Reply from Bradfords - Honiton BBS
Hi Roger
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
If there was anything we could have done to have made this a 5 star experience, please do let us know by contacting us at customer.service@bradfords.co.uk
Kind Regards,
Sam
Easy to order online and great local collect
Easy to order online and collect same day at local branch. Honiton staff were very friendly and helpful in fulfilling my order and help carrying to my vehicle.
January 11, 2024
Reply from Bradfords - Honiton BBS
Good Afternoon Steve
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and found placing your order online to be a easy process and received a friendly and helpful service with your order from start to finish,
Thank you for your kind words and feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Great customer service. Skirting board delivered very quickly
Great customer service ordered skirting boards to be delivered. Was rang with a delivery date. All delivered as expected very efficient service.
Lovely skirting board . Really pleased. Will use again thank you
October 31, 2023
Reply from Bradfords - Honiton BBS
Hi Dawn
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us from start to finish with your order,
Thank you for our kind words and feedback this has been passed onto all involved with your order,
We look forward to seeing you again soon,
Kind Regards,
Katie
Reply from Bradfords - Honiton BBS
Hi David
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords - Honiton BBS
Good Afternoon David
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and where happy with the delivery service provided with your order,
We hope to see you again soon.
Kind Regards,
Katie
Excellent customer service
August 25, 2023
Reply from Bradfords - Honiton BBS
Hi James
I am pleased to see that you have had a positive experience with us!
Thanks you for the kind words and we hope to see you again soon.
Kind Regards,
Sam
Delivery man John excellent
Delivery man John excellent. Very helpful xxx
August 25, 2023
Unprompted review
Reply from Bradfords - Honiton BBS
Good Afternoon Elizabeth
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with our Honiton Branch and have received a helpful delivery service with your order,
This has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Excellent servcie
I have had 3 orders of top soil / gravel in big dumpy bags. On all occasions the drivers were extremely helpful and left them in the most convenient place for me, lifting them over my 3 foot garden fence with the big cranes and popping them down right where needed. Excellent service.
July 18, 2023
Reply from Bradfords - Honiton BBS
Hi Mrs Coates,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us! and that our driver was able to go the extra mile for you,
We hope to see you again soon.
Kind Regards,
Joe.
I found the whole ordering and delivery…
I found the whole ordering and delivery seamless.
The delivery driver could not have been more helpful.
Will use again
May 31, 2023
Reply from Bradfords - Honiton BBS
Good Morning Peter
Thank you for taking the time to leave us a review.
I am pleased to hear that your found the process from start to finish with placing your order online to be a seamless process
Thank you for your kind words and feedback regarding the helpful delivery service received this has been passed onto all involved with your order,
We hope to see you again soon.
Kind Regards,
Katie
Very good delivery service
May 14, 2023
Reply from Bradfords - Honiton BBS
Good Morning Tomasz
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and are happy with the delivery service provided with your order,
We hope to see you again soon.
Kind Regards,
Katie
Excellent communication and very…
Excellent communication and very helpful friendly delivery man
May 1, 2023
Reply from Bradfords - Honiton BBS
Hi Benjamin,
Thank you for taking the time to leave us a review.
I am pleased to hear our comms and service was above parr
We hope to see you again soon.
Kind Regards,
Joe.
It was only a small order but they were…
It was only a small order but they were ready and really helpful, thanks for that.
April 26, 2023
Reply from Bradfords - Honiton BBS
Hi Mr Chadwick
Thank you for taking the time to leave us a review.
All orders are as important to us, no matter the size,
We hope to see you again soon.
Kind Regards,
Joe.
Excellent service again
Staff always very friendly and helpful, wouldn't go anywhere else.
April 24, 2023
Reply from Bradfords - Honiton BBS
Hi Bob
Thank you for taking the time to leave us a review.
Great to hear that we meet your expectations,
We hope to see you again, and again
Lorna
Did the click and collect thinking it…
Did the click and collect thinking it would be a faster option to collect goods as it is with many other businesses, however I still had to go and wait in the office for two?! staff to work out how the computer worked for me to then do a signature for collection. Surely the staff member who loaded the items into my car on the yard could have had a handheld device for me to sign off on?
April 18, 2023
Reply from Bradfords - Honiton BBS
Good Afternoon Ab
Thank you for taking the time to leave us a review.
I am sorry to hear that your experience with placing your order online for collection was not as smooth as you expected it to be.
I apologise for any inconvenience this may have caused you.
Thank you for your feedback this is greatly appreciated and has been passed onto the Branch concerned to investigate further.
If we can be of further help please do not hesitate to contact customer.services@bradfords.co.uk
Kind Regards,
Katie
Delivery chap was excellent
Delivery chap was good enough to come back one bathroom fitter had arrived. So helpful.
April 3, 2023
Reply from Bradfords - Honiton BBS
Good Afternoon Elizabeth
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us,
Thank you the feedback regarding the delivery service provided and the driving coming back to redeliver your order when your fitter was available.
This will be passed onto all involved with your order,
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Honiton BBS
Good Morning Ed
Thank you for taking the time to leave us a review.
I am happy to hear that you found placing your order online an easy process and where happy with the service provided by our Honiton,
This will be passed onto all involved with your order,
We hope to see you again soon.
Kind Regards,
Katie
Easy to order and fast friendly delivery.
Easy to order and good value. Within half an hour received a call to organise delivery. Kept up to date on day of delivery regarding times etc. Products delivered to place most convenient for us with no trouble (thank you John from Honiton branch). Will definitely recommend and use again.
March 30, 2023
Reply from Bradfords - Honiton BBS
Hi Anne
Thank you for such a comprehensive review,
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Joe.
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