Excellent product used to top up existing soil prior to laying new lawn. All staff at this branch knowledgeable and friendly whether purchasing large or small items.and make you feel a valued custo... See more
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Did the click and collect thinking it would be a faster option to collect goods as it is with many other businesses, however I still had to go and wait in the office for two?! staff to work out how th... See more
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I ordered the wrong product or delivery and they were super helpful in changing it
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Easy to order and good value. Within half an hour received a call to organise delivery. Kept up to date on day of delivery regarding times etc. Products delivered to place most convenient for us with... See more
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Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Station Approach, EX14 2EZ, Honiton, Devon, United Kingdom
- 01404 42161
4.5
Excellent
108 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 24 hours
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Delivery good but a little late
November 8, 2021
Reply from Bradfords - Honiton BBS
Hi Keith,
Thank you for taking the time to leave a review.
I am saddened to see that your delivery arrived late and I apologise greatly for any inconvenience this may have caused you.
I will look into why this happened.
However, I am pleased to see that you have had an overall positive experience with us.
We hope to see you again soon!
Kind Regards,
Charlotte
Very good service
Only ordered a bag of cement on line so my partner would pick it up. Was easy to order for click & collect. Partner moaned that it was a lot of too & fhowing from shop to yard & back to shop!
October 28, 2021
Reply from Bradfords - Honiton BBS
Hi Sandra,
Thank you for taking the time to leave a review.
I apologise greatly if there was a lot of back and forth between the yard and the shop. I will pass this on to the relevant department so that we can look into our Click and Collect process.
However, I am pleased to see that you have had an overall positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
Great Service
Good products, at a fair price and delivered with a friendly quick, and efficient service
October 13, 2021
Unprompted review
Reply from Bradfords - Honiton BBS
Hi Peter,
Thank you for taking the time to leave a review.
I am pleased to see that you have had an all round positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
good service
September 27, 2021
Reply from Bradfords - Honiton BBS
Hi Sjn,
Thank you for taking the time to leave us a review.
I am pleased to hear that our Honiton branch were able to provide good customer service.
If you believe that there was anything we could have done to provide a 5 star service please do let us know at Ecommerce@bradfords.co.uk
We hope to see you again soon.
Many Thanks
Megan
Easy to order online
Easy to order online. Telephone call to agree a delivery date that is convenient.Very helpful and friendly delivery driver
September 9, 2021
Reply from Bradfords - Honiton BBS
Dear Phillip,
Thank you for taking the time to share your experience.
I am please to hear that your experience with Bradfords was easy and friendly.
It is great to hear you were able to arrange a delivery time that suited you.
If there is anything else we can do for you please email Ecommerce@Bradfords.co.uk.
We look forward to seeing you again soon!
Kind Regards,
Megan
Bradfords could learn a lot from…
Bradfords could learn a lot from Screwfix/ Toolstation slick click and collect process. Nothing wrong with the products though.
August 21, 2021
Thanks for your delivery came early…
Thanks for your delivery came early very please driver efficient and office staff.
Would use again.
May 18, 2021
Unprompted review
Easy to use website and efficient…
Easy to use website and efficient service when collecting
May 14, 2021
No communication on delivery date or time, Just turned up!
Good value, good quality products but no communication at all about delivery after placing an online order. They just turned up one afternoon without any warning or phone call to see if any one would be in. Fortunately my wife was in but she was not able to help the driver unload, so the driver was most put out as a consequence. All it required was one phone call to arrange a date and time but Nothing!
April 20, 2021
service helpful and cheerful by staff…
service helpful and cheerful by staff I meet But having ordered and paid for on-line it took about 15 minutes to get your computer system to produce a delivery note and let me out of the shop!
March 8, 2021
Very helpful and good communication on…
Very helpful and good communication on my order. Staff were friendly and helpful to assist me in the direction to collect my order despite being a typical busy builders merchant. Definitely recommend.
February 21, 2021
Great service from ordering to…
Great service from ordering to delivery.
Staff very helpful and polite.
Fast delivery.
January 22, 2021
Once bitten....
Ok, they had what I wanted, but.... I did click and collect due to covid, so no need to go inside. Wrong! I had to go into an office to be directed to another office, to be given a ticket and trawl the yard for the yardman. Then, no we're not done yet, go back to an office to have my ticket taken off me and be given 3 dispatch sheets for my one piece of wood. Pointless, ridiculous, potentially dangerous, no I won't be using again .
January 18, 2021
Reply from Bradfords - Honiton BBS
Hello Dave,
Thank you for your feedback. This certainly does not reflect the safety standard we aim to have in each of our branches. I will be sure to pass your feedback on to the team at Honiton. I apologise that you've had a negative experience with us and for any inconenince this may have caused you.
Kind Regards,
Charlotte
Convenient ordering online out of…
Convenient ordering online out of normal business hours with the earliest available delivery date offered. A call early the next morning offering a sooner delivery ahead of expectations. All in all, a friendly and efficient service which I’m happy to recommend.
December 3, 2020
Reply from Bradfords - Honiton BBS
Dear Kevin,
Thank you for taking the time to leave us a review.
We highly value all feedback that we receive.
I am pleased to see that our online ordering process is easy and convenient to use and that you are satisfied with the service and delivery options you received.
We hope to see you again soon,
Kind Regards,
Charlotte from Customer Services
No alert given to item being in stock…
No alert given to item being in stock and had to call branch. On arriving- staff in office couldn’t find the order. Warehouse staff got the items quite quickly and then back to office staff for a 10 min. wait for receipt which I ended up leaving as it was taking so long. As I was the only customer in the place and had called a few hours earlier- not very efficient.
Can’t say I’ll be hurrying back.
November 24, 2020
Reply from Bradfords - Honiton BBS
Dear Alison,
Thank you for taking the time to leave us a review.
I am saddened to see that you have had such a negative experience with us in regards to the unnecessary drawn out process of receiving your order.
I am of the understanding that the branch have contacted you directly to resolve this.
Any further problems, please do not hesitate to contact us.
Kind Regards,
Charlotte from Customer Services
Excellent customer skills
Semi retired builder.
I don't usually do reviews but the person who loaded a heavy sheet of ply onto my trailer (Honiton branch) was extremely helpful. Unfortunately I don't know his name but his interaction and customer skills were excellent.
November 10, 2020
Reply from Bradfords - Honiton BBS
Hi Susan,
Thank you for taking the time to leave us such a positive review.
Your feedback is highly valued.
I am delighted to see that you received excellent service from the employee that you dealt with in branch.
I will pass this on to our Honiton Team so they can feed this back to him.
Kind Regards,
Charlotte from Customer Services
Helpful staff and a good range of…
Helpful staff and a good range of products and also great network of depot’s
October 31, 2020
Reply from Bradfords - Honiton BBS
Dear Alan,
Thank you for taking the time to leave us a review.
Your feedback is highly valued.
I am glad that you have had a positive experience with us across the business.
Kind Regards,
Charlotte from Customer Services.
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