Excellent product used to top up existing soil prior to laying new lawn. All staff at this branch knowledgeable and friendly whether purchasing large or small items.and make you feel a valued custo... See more
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Easy to order and good value. Within half an hour received a call to organise delivery. Kept up to date on day of delivery regarding times etc. Products delivered to place most convenient for us with... See more
Company replied
I cannot recommend Bradfords in Honiton highly enough. Every member of staff that I have spoken to has been polite and helpful. Both John-Mark and Gerry were the perfect delivery drivers, ensuring eve... See more
Company replied
Bradfords service for delivery of my stone and timber was exemplary. Polite efficient and courteous. The driver John was no different to the office staff, his offloading was no problem to him and went... See more
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Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Station Approach, EX14 2EZ, Honiton, Devon, United Kingdom
- 01404 42161
4.1
Great
116 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
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service helpful and cheerful by staff…
service helpful and cheerful by staff I meet But having ordered and paid for on-line it took about 15 minutes to get your computer system to produce a delivery note and let me out of the shop!
March 8, 2021
Very helpful and good communication on…
Very helpful and good communication on my order. Staff were friendly and helpful to assist me in the direction to collect my order despite being a typical busy builders merchant. Definitely recommend.
February 21, 2021
Great service from ordering to…
Great service from ordering to delivery.
Staff very helpful and polite.
Fast delivery.
January 22, 2021
Once bitten....
Ok, they had what I wanted, but.... I did click and collect due to covid, so no need to go inside. Wrong! I had to go into an office to be directed to another office, to be given a ticket and trawl the yard for the yardman. Then, no we're not done yet, go back to an office to have my ticket taken off me and be given 3 dispatch sheets for my one piece of wood. Pointless, ridiculous, potentially dangerous, no I won't be using again .
January 18, 2021
Reply from Bradfords - Honiton BBS
Hello Dave,
Thank you for your feedback. This certainly does not reflect the safety standard we aim to have in each of our branches. I will be sure to pass your feedback on to the team at Honiton. I apologise that you've had a negative experience with us and for any inconenince this may have caused you.
Kind Regards,
Charlotte
Convenient ordering online out of…
Convenient ordering online out of normal business hours with the earliest available delivery date offered. A call early the next morning offering a sooner delivery ahead of expectations. All in all, a friendly and efficient service which I’m happy to recommend.
December 3, 2020
Reply from Bradfords - Honiton BBS
Dear Kevin,
Thank you for taking the time to leave us a review.
We highly value all feedback that we receive.
I am pleased to see that our online ordering process is easy and convenient to use and that you are satisfied with the service and delivery options you received.
We hope to see you again soon,
Kind Regards,
Charlotte from Customer Services
No alert given to item being in stock…
No alert given to item being in stock and had to call branch. On arriving- staff in office couldn’t find the order. Warehouse staff got the items quite quickly and then back to office staff for a 10 min. wait for receipt which I ended up leaving as it was taking so long. As I was the only customer in the place and had called a few hours earlier- not very efficient.
Can’t say I’ll be hurrying back.
November 24, 2020
Reply from Bradfords - Honiton BBS
Dear Alison,
Thank you for taking the time to leave us a review.
I am saddened to see that you have had such a negative experience with us in regards to the unnecessary drawn out process of receiving your order.
I am of the understanding that the branch have contacted you directly to resolve this.
Any further problems, please do not hesitate to contact us.
Kind Regards,
Charlotte from Customer Services
Excellent customer skills
Semi retired builder.
I don't usually do reviews but the person who loaded a heavy sheet of ply onto my trailer (Honiton branch) was extremely helpful. Unfortunately I don't know his name but his interaction and customer skills were excellent.
November 10, 2020
Reply from Bradfords - Honiton BBS
Hi Susan,
Thank you for taking the time to leave us such a positive review.
Your feedback is highly valued.
I am delighted to see that you received excellent service from the employee that you dealt with in branch.
I will pass this on to our Honiton Team so they can feed this back to him.
Kind Regards,
Charlotte from Customer Services
Helpful staff and a good range of…
Helpful staff and a good range of products and also great network of depot’s
October 31, 2020
Reply from Bradfords - Honiton BBS
Dear Alan,
Thank you for taking the time to leave us a review.
Your feedback is highly valued.
I am glad that you have had a positive experience with us across the business.
Kind Regards,
Charlotte from Customer Services.
Order was quickly followed by a…
Order was quickly followed by a courtesy call and delivery was arranged swiftly.
August 20, 2020
Unprompted review
Easy to buy and speedy delivery
Easy to buy and speedy delivery. Very helpful driver
July 10, 2020
Unprompted review
Reply from Bradfords - Honiton BBS
Thank you!
Reply from Bradfords - Honiton BBS
Thank you very much
come on the date they said it would…
come on the date they said it would ,delivery driver was very good and helpful
July 5, 2020
Unprompted review
We were very pleased with the service…
We were very pleased with the service and products that we received. They were as stated. Would recommend them to anyone
June 26, 2020
Unprompted review
Bad communication
Placed order online for collection, told that the branch would contact me about collection, heard nothing for 5 days so rang them to be told yes your order is ready and waiting for you.!!!!
June 4, 2020
Unprompted review
Reply from Bradfords - Honiton BBS
Not good at all, I am really sorry that you were not called, a simple thing that when not done causes chaos and ruins the whole customer experience.
Salesman at Bradfords very helpful on…
Salesman at Bradfords very helpful on the phone, dealt with my order quickly and efficiently.
June 1, 2020
Unprompted review
Ordered on line .Delivered pretty…
Ordered on line .Delivered pretty quickly
May 22, 2020
Unprompted review
I can’t fault the delivery driver or…
I can’t fault the delivery driver or the materials. Poor communication from the office to me, the client, which in turn led to delays! Eventually sorted. Branch manager did apologise & I appreciate his honesty.
May 18, 2020
Unprompted review
Excellent service under very difficult…
Excellent service under very difficult conditions
May 17, 2020
Unprompted review
Full marks for genuinely helpful staff…
Full marks for genuinely helpful staff and service. Thank you !
May 17, 2020
Unprompted review
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