Easy to reserve and pay for items online Very helpful and professional staff .. could nt ask for better service Highly recommended Thank you
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See what reviewers are saying
Ordered 3 bags of Cotswold stone from Travis Perkins, but after three weeks was still waiting, so cancelled. Ordered from Bradford's on Bank Holiday Monday, phone call first thing Tuesday to say would... See more
Company replied
Pleased in the end, but travelled over 30 miles to collect my item only to discover when I got home that the wrong item was 'picked' for me. Granted I should have checked more carefully myself, but I'... See more
Company replied
There was a mix up on delivery dates and I wasn’t home. However the driver rang me and arranged to complete another delivery and then return allowing me to pop home and receive the delivery. Couldn’t... See more
Company replied
Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Poniou Way, TR20 8HX, Penzance, Cornwall, United Kingdom
- 01736 365176
4.9
Excellent
174 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
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Great service
Great service, knowledgeable staff. All the quality goods that I required. And they actually seemed pleased to see me!
January 27, 2025
Reply from Bradfords - Penzance BBS
Good Morning John
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and received a knowledgeable and great service with your order from start to finish,
Thank you for your feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Only started using recently so New…
Only started using recently so New Customer but so far so good, delivery updates are prompt and friendly attitude from Drivers, thumbs up so far and thank you for a great service.
January 2, 2025
Reply from Bradfords - Penzance BBS
Good Morning Rod
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
If there was anything we could have done to have made this a 5 star experience, please do let us know by contacting us at customer.service@bradfords.co.uk
Kind Regards,
Katie
Excellent customer service. Friendly efficient staff. Good communication. Competitive prices.
The materials I needed were in stock at a competitive price that beat other suppliers in the area. Easy to order and pay for online. Received order confirmation email immediately and then a courtesy call followed from Liam of the Penzance branch to confirm the proposed delivery date. Communication all excellent with update texts on the delivery day confirming the time slot expected and confirming the delivery had been made. Delivery driver Matt was on time, friendly and helpful. Unloaded the materials by crane to exactly where I wanted them. Excellent customer service and communication all round from the staff and systems at the Penzance branch. Many thanks again.
October 28, 2024
Reply from Bradfords - Penzance BBS
Good Afternoon Karen
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and have recieved a helpful and friendly service from start to finish with your order,
Thank you for your feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
My go to for DIY
Perfect service and competitively priced
prompt delivery with a very polite and helpful driver . Nothing to fault
August 31, 2024
Reply from Bradfords - Penzance BBS
Hi
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Great company
Great company to deal with, very knowledgeable. The delivery was hassle free and put exactly where we requested it in our driveway.
August 27, 2024
Reply from Bradfords - Penzance BBS
Hi Steve
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Bradfords Penzance are always great to deal with.
Bradfords Penzance are always great to deal with. Polite and helpful on the phone and their delivery drivers are always friendly and helpful. Good competetive prices too.
August 22, 2024
Reply from Bradfords - Penzance BBS
Hi Mr Bates
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Excellent service
Very pleased with the service I received from this company. I ordered over the phone from the Penzance branch and all of the staff I spoke to were helpful, friendly and efficient. The delivery driver was on time and very cooperative. I'd most definitely order from Bradfords again.
August 5, 2024
Reply from Bradfords - Penzance BBS
Good Afternoon A Bray
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us from start to finish with your order with our Penzance branch.
Thank you for your feedback regarding the helpful delivery service recieved this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Really helpful staff
August 7, 2024
Reply from Bradfords - Penzance BBS
Good Morning Nigel
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and recieved a helpful service from start to finish with your order,
We hope to see you again soon.
Kind Regards,
Katie
Great !!!!!
July 9, 2024
Reply from Bradfords - Penzance BBS
Hi Alan
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Great customer service and prices
Great customer service on the phone and at the Penzance store. Friendly, helpful staff. Good range of quality products at very reasonable prices. Not the first time I have used Bradfords, and after this visit, certainly not the last!
July 11, 2024
Reply from Bradfords - Penzance BBS
Hi Mark
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords - Penzance BBS
Good Morning
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and received a fast hassel free delivery service with your order,
Thank you for your feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Easy to order online and quick…
Easy to order online and quick delivery. Always helpful when visiting my local branch.
June 28, 2024
Reply from Bradfords - Penzance BBS
Hi Philip
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
good comms and great delivery as always
June 27, 2024
Reply from Bradfords - Penzance BBS
Hi David
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Easy to order,fair price,free delivery…
Easy to order,fair price,free delivery and driver rung me to confirm where to leave goods because no-one was home
June 10, 2024
10/10
Great value,quick delivery and the delivery driver was fabulous lifting my heavy order over a fence to the exact spot I needed it..10/10!
June 10, 2024
Reply from Bradfords - Penzance BBS
Hi Miss Harvey
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords - Penzance BBS
Good Morning Richard
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and recieved an excellent service from start to finish with your order,
Your feedback has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Excellent service
Very friendly and helpful staff, ordered required timber on line, and it was ready to collect on my arrival. This was my first time using Bradfords and I will certainly be using them again for future projects.
June 1, 2024
Reply from Bradfords - Penzance BBS
Good Afternoon Nick
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and recieved a friendly and helpful service from start to finish with your order,
Thank you for your feedback this is greatly appreciated and has been passed onto all involved,
We look forward to seeing you again soon.
Kind Regards,
Katie
Reply from Bradfords - Penzance BBS
Hi Neil
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
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