The ordering online was fairly easy, but once the local depot was involved everything was streamlined and easy. A telephone call from Sidmouth checked when I was at home, and an email on the day warn... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered three related items on line but made a mistake on one of these items, after a call from Bradfords, this was corrected before I picked up my order. Another item that I wanted was from the war... See more
Company replied
Quality of the decking boards was disappointing. Understand that it's a natural product but 4 or 5 of the 3.6m boards were unusable due to damaged edges or missing knot holes along edges. Only because... See more
Company replied
Ordered on line, phone call from branch to confirm order next dayand delivery date within three days of Oder placed. Arrived on time, excellent delivery driver. Product as expected and being used
Company replied
Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Alexandria Road, EX10 9HE, Sidmouth, Devon, United Kingdom
- 01395 578151
4.9
Excellent
166 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Products arrived on time and as…
Products arrived on time and as expected. Delivery service was very helpful.
June 28, 2026
Reply from Bradfords - Sidmouth BBS
Hi
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Easy to order and very helpful delivery…
Easy to order and very helpful delivery driver
February 1, 2026
Reply from Bradfords - Sidmouth BBS
Hi Mrs Watt
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Online purchase of bulk topsoil
Online purchase, delivered locally within 2 days. Gave a delivery slot and job done on time.
December 4, 2025
Reply from Bradfords - Sidmouth BBS
Hi Alison
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
From ordering to delivery Bradfords were brilliant…
From ordering to delivery Bradfords were brilliant. They contacted me the day after ordering to arrange a delivery slot convenient to me & when the delivery arrived they called me so I could instruct where I wanted everything to go. Would highly recommend.
December 4, 2025
Reply from Bradfords - Sidmouth BBS
Hi Katie
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Ronseal moment……….did exactly what it…
Ronseal moment……….did exactly what it says on the tin.
December 1, 2025
Reply from Bradfords - Sidmouth BBS
Hi Gary
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
An excellent service delivered exactly…
An excellent service delivered exactly as promised.
November 28, 2025
Reply from Bradfords - Sidmouth BBS
Hi David
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords - Sidmouth BBS
Good Morning
Thank you for taking the time to leave us a review.
I am happy to hear that you have had a positive experience and recieved a helpful and friendly service from start to finish with your order,
Thank you for your feedback regarding the great delivery service recieved this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Sidmouth BBS
Hi Maggie
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Excellent
Excellent. From order to delivery was quick and effective. So much easier than yard collection.
August 22, 2024
Reply from Bradfords - Sidmouth BBS
Hi Stefan
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords - Sidmouth BBS
Hi John
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords - Sidmouth BBS
Hi
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords - Sidmouth BBS
Hi Jack
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Excellent communication and customer…
Excellent communication and customer service from the staff at Sidmouth branch.
July 24, 2024
Reply from Bradfords - Sidmouth BBS
Good Afternoon Jane
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us from start to finish with your order placed with our Sidmouth Branch,
Thank you for your feedback regarding the excellent customer service and communication recieved with your order this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Prompt and polite service
Prompt and polite service. Greeted with a man with a smile - which made a pleasant change.
July 12, 2024
Reply from Bradfords - Sidmouth BBS
Hi Stu
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Easy purchasing on website
Easy purchasing on website, great staff arranging delivery, prompt delivery.
All round painless experience.
Thank you Bradfords.
July 17, 2024
Reply from Bradfords - Sidmouth BBS
Hi Stephen
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Good stock levels and very helpful…
Good stock levels and very helpful staff. Good price too.
July 4, 2024
Reply from Bradfords - Sidmouth BBS
Good Afternoon Daggers
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and received a helpful service from start to finish with your order,
If I can be of further help please let me know,
We hope to see you again soon.
Kind Regards,
Katie
Very helpful
Very helpful, agreed a suitable delivery date and the driver dropped it just where I wanted
June 20, 2024
Phone call answered my question
Phone call answered my question, and online ordering resulted in delivery later that afternoon, before the weekend.
June 14, 2024
Reply from Bradfords - Sidmouth BBS
Good Afternoon John
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us from start to finish with your order,
Your feedback has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Excellent customer service with a smile…
Easy website to use for creating my original order.
Had a call back to say that my order would be ready for collection in line with when I wished to collect.
Very helpful staff at the depot site, from the front of desk to all in the depot yard to help load my order.
Excellent customer service with a smile. Thank you.
May 20, 2024
Reply from Bradfords - Sidmouth BBS
Good Afternoon Stephen
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience from start to finish with your order,
Thank you for your feedback regarding the excellent and helpful service provided by the branch,
This has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Went the extra mile...
Excellent level of Customer Service...Nick (Sidmouth Branch) went the extra mile in dealing with a tricky location for delivery ensuring that building materials were left as close to where they were required....very much appreciated!
May 16, 2024
Unprompted review
Reply from Bradfords - Sidmouth BBS
Good Morning Kilian
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and received excellent customer service from start to finish with your order ,
Thank you for your feedback this is greatly appreciated and has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.