The ordering online was fairly easy, but once the local depot was involved everything was streamlined and easy. A telephone call from Sidmouth checked when I was at home, and an email on the day warn... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered three related items on line but made a mistake on one of these items, after a call from Bradfords, this was corrected before I picked up my order. Another item that I wanted was from the war... See more
Company replied
Quality of the decking boards was disappointing. Understand that it's a natural product but 4 or 5 of the 3.6m boards were unusable due to damaged edges or missing knot holes along edges. Only because... See more
Company replied
Ordered on line, phone call from branch to confirm order next dayand delivery date within three days of Oder placed. Arrived on time, excellent delivery driver. Product as expected and being used
Company replied
Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Alexandria Road, EX10 9HE, Sidmouth, Devon, United Kingdom
- 01395 578151
4.9
Excellent
167 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Communication was great
Communication was great, Delivery came when expected. Driver went out of his way to be helpful. Will defiantly be using Bradfords again
February 17, 2023
Reply from Bradfords - Sidmouth BBS
Hi Amanda
Thank you for taking the time to leave us a review.
I am pleased everything went well and exceeded expectations,
We hope to see you again soon.
Kind Regards,
Joe.
Great service as promised and more
Prompt call following the online order.
Delivery arrived as promised.
Driver was helpful in accommodating best drop off location for the goods and assisted.
December 15, 2022
Reply from Bradfords - Sidmouth BBS
Good Afternoon Martin
Thank you for taking the time to leave us a review.
I am pleased to hear that you are happy with the service you have received from start to finish with your order from our Sidmouth branch.
This will be passed on to all involved with your order,
We hope to see you again soon.
Kind Regards,
Katie
Great service received
Great service received, item was ready for collection as I did click & collect.
The gentleman who served me was very polite and courteous.
November 3, 2022
Reply from Bradfords - Sidmouth BBS
Hi Morgan,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Lorna
It was easy to order for collection
It was easy to order for collection. The yard was easy to navigate and the staff were really helpful.
November 12, 2022
Reply from Bradfords - Sidmouth BBS
Hi Angie,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Lorna
Very helpful staff
October 11, 2022
Reply from Bradfords - Sidmouth BBS
Good Afternoon Mr Allen
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and our staff at the Sidmouth branch where very helpful this will be passed on to all involved with your order,
We hope to see you again soon.
Kind Regards,
Katie
Helpful and considerate to suit our needs
Second time we had a delivery in a week and the operative was really helpful again and considered the best option for dropping the heavy goods to reduce the workload for the guys doing the work. Each delivery slot was agreed with the shop after they phoned and made convenient to our plans. Great stuff!
September 4, 2022
Reply from Bradfords - Sidmouth BBS
Good Evening Mr Wood,
Thank you for taking the time to leave us a review.
I am happy to hear that you have received a helpful and considerate service from the Sidmouth branch for both your orders,
This will be passed on to all involved.
We look forward to seeing you again soon in the future
Kind Regards,
Katie
Great
Great service - had a call within 5 mins of placing the order online to confirm they had received the order and to confirm the delivery date. The delivery was on time, nice & early, and exactly as ordered. Driver was nice too. Very good.
August 19, 2022
Reply from Bradfords - Sidmouth BBS
Hi,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Megan
Excellent service and brilliant driver
Excellent service and brilliant driver. Delivered to an awkward location with skill and care.
August 20, 2022
Reply from Bradfords - Sidmouth BBS
Good Morning Graham,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Megan
Perfect nice straight timber delivery…
Perfect nice straight timber delivery time was extra fast
August 15, 2022
Reply from Bradfords - Sidmouth BBS
Hello Chris,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Megan
Very quick delivery at no cost!
Very quick delivery and driver just got on with despite there being lots of obstacles in the way that we didn't have time to move!
August 1, 2022
Reply from Bradfords - Sidmouth BBS
Hi Clare
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and thank you for the feedback on delivery this will be passed on to all involved!
We hope to see you again soon.
Kind Regards,
Katie
The paving slabs I ordered were ready for collection…
The paving slabs I ordered were ready for collection when I arrived and were quickly loaded into my car boot.
July 19, 2022
Reply from Bradfords - Sidmouth BBS
Hi Michael,
Thank you for taking the time to leave us a review.
I am pleased to see that our click and collect order process worked well for you,
We hope to see you again soon.
Kind Regards,
Lorna
Ordered timber one day and it was…
Ordered timber one day and it was delivered free, the next day!
Very pleased, all easily done and great service. The delivery guy was great.
Many thanks
July 16, 2022
Reply from Bradfords - Sidmouth BBS
Good morning.
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
If there was anything we could have done to have made this a 5 star experience, please do let us know by contacting us at customer.service@bradfords.co.uk
Kind Regards,
Joe.
The extra mile...
They will do there utmost to look after their customers... they fitted in a swift delivery at the last minute when demand for deliveries was high. Very happy to recommend my Sidmouth branch
July 15, 2022
Reply from Bradfords - Sidmouth BBS
Good Morning Roms
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and this will be passed on to all involved at the Sidmouth Branch.
We hope to see you again soon.
Kind Regards,
Katie
Delivered on time
Delivered on time, by very helpful driver, competitive prices, easy to use website.
July 6, 2022
Reply from Bradfords - Sidmouth BBS
Hi,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Joe.
all good..lorry driver was excellent…
all good..lorry driver was excellent and unloaded in a difficult location
July 6, 2022
Reply from Bradfords - Sidmouth BBS
Hi Ken
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Joe.
The staff are always helpful and…
The staff are always helpful and friendly. They do their best to provide customer satisfaction. If the customer is happy then it builds a loyalty 😀
July 6, 2022
Reply from Bradfords - Sidmouth BBS
Hi Paul,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Lorna
Perfect service.
Contact with Bradford’s pre delivery, arrived on time and was delivered exactly where we wanted it!
April 8, 2022
Reply from Bradfords - Sidmouth BBS
Hi Pete,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Lorna
Good service
Order delivered on time and off- loaded safely just where I needed it to be.
April 2, 2022
Reply from Bradfords - Sidmouth BBS
Hi David,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
Excellent service
Excellent service- prompt reply to my order via email followed by a phone call.
Goods received within 2 days.
Driver put bags in the desired place with no problem.
Thank you
Anne Bridgman
April 2, 2022
Reply from Bradfords - Sidmouth BBS
Hi Pamela,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
Reply from Bradfords - Sidmouth BBS
Hi Mr Goodhall,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.