The ordering online was fairly easy, but once the local depot was involved everything was streamlined and easy. A telephone call from Sidmouth checked when I was at home, and an email on the day warn... See more
Company replied
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See what reviewers are saying
I ordered three related items on line but made a mistake on one of these items, after a call from Bradfords, this was corrected before I picked up my order. Another item that I wanted was from the war... See more
Company replied
Quality of the decking boards was disappointing. Understand that it's a natural product but 4 or 5 of the 3.6m boards were unusable due to damaged edges or missing knot holes along edges. Only because... See more
Company replied
Ordered on line, phone call from branch to confirm order next dayand delivery date within three days of Oder placed. Arrived on time, excellent delivery driver. Product as expected and being used
Company replied
Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Alexandria Road, EX10 9HE, Sidmouth, Devon, United Kingdom
- 01395 578151
4.9
Excellent
167 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Overall great service
Overall great service. There was a problem with the website meaning I was charged 3 times for my order - this was corrected and refunds made. Delivery was great service.
June 24, 2021
Very efficient service and delivery
Very efficient service and delivery - although delivery is expensive for non account holders.
June 1, 2021
Delivery of Bulk Scalpings and Soil
Staff helpful and friendly with useful advice on how to use scalpings to lay a path. They delivered when they said they would.
May 24, 2021
Ordered week ago still waiting delivery
May 12, 2021
Reply from Bradfords - Sidmouth BBS
Dear Peter,
Thank you for taking the time to leave us a review.
Having looked into this, I found that there was an error with your order being processed on our system on Friday. Therefore, Sidmouth were completely unaware of your order. I have since confirmed this order with our Seaton branch who have the stock available and have confirmed that this will be delivered to you first thing tomorrow morning.
I apologise for this error and for any inconvenience this may have caused you.
Kind Regards,
Charlotte
Order online simple and efficient but a…
Order online simple and efficient but a little slow in response for delivery. However one phone-call later, delivery sorted by friendly, helpful staff member.
May 10, 2021
Delivery was on time and the driver was…
Delivery was on time and the driver was very helpful and quick unloading.
The materials were exactly as ordered and of good quality. In all ways a good experience fir me.
May 4, 2021
Staff really helpful
Staff really helpful. Quick to respond and accommodating on delivery.
April 16, 2021
Efficient process
Ordered patio slabs on line but soon received call from store advising delivery date. Turned up as scheduled and slabs were in good condition and just as ordered. Efficient process.
April 8, 2021
Amazingly quick delivery.
March 31, 2021
Waited days for deliveryavoid
Waited days for delivery. Finally got a call telling me the delivery would NOT be tomorrow but no information when it would be. Funny if not just pathetic. Find some one else. Useless.
March 22, 2021
Reply from Bradfords - Sidmouth BBS
Dear Dennis,
I apologise greatly for the poor communication you have received in regards to the delivery of your order and for any inconvenience this may have caused you.
I will contact the branch and look into this further to find out why you were not contacted sooner to arrange your delivery.
Please email me at ecommerce@bradfords.co.uk if you would like to discuss this further.
Kind Regards,
Charlotte
Always helpful
Concerned to get goods delivered as soon as they could. Accommodated the changes I made to my online order and even a further change or two. Excellent quality and very helpful.
March 16, 2021
I have had no contact at all about…
I have had no contact at all about delivery although I paid a while ago.
The in line ordering was no problem.
March 7, 2021
Reply from Bradfords - Sidmouth BBS
Hi,
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a negative experience with us and I apologise that you received no communication from the branch in regards to your delivery.
I will pass this feedback on to the branch to find out why you were not contacted.
I am pleased to see that the ordering process online worked well for you.
Kind Regards,
Charlotte
Very safe and efficient service
February 13, 2021
Professional prompt and very helpful…
Professional prompt and very helpful staff. A great service
February 3, 2021
Delivery of Bulk Bag
Delivery of Bulk Bag - Gravel
The product was delivered by a very experienced and superbly professional chap, who was helpful and efficient. I have no hesitation in recommending Bradfords as a caring and top notch company. Thank you very much
January 20, 2021
Order completed and delivered on time
Order completed and delivered on time. Excellent customer service.
January 14, 2021
Excellent service.
January 7, 2021
Reply from Bradfords - Sidmouth BBS
Dear Joe,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
We hope to see you again soon!
Kind Regards,
Charlotte
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