The Timber Wolf I hired turned up on time and the price including delivery were fair. Due to poor weather I did not try to start it until the next day. It would not start, I did all the usual checks... See more
Company replied
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Review summary
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Reviews shaping this summary
The product was very good. Only complication was that I booked it in my name so I would have to be there at collection with my identification, whereas I wanted my son to collect it. Ended up getting... See more
Company replied
Very helpful on collection could have done without the snarky comment on there being mud on the rotavator. It's a rotavator! I had cleared most off, would understand if I brought a rotavator back cove... See more
Company replied
Good customer service, friendly and helpful. There was an issue with the availability of equipment which was not the fault of the local staff. They did their best to rearrange our booking as smoothly... See more
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Company details
Written by the company
Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. We ensure our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 40+ Locations Throughout the UK. 450+ Delivery Vehicles.
Contact info
72-75 Feeder Road, BS2 0TQ, Bristol, United Kingdom
- 0345 602 6470
- brandonhirestation.com
4.3
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
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Friendly flexible and good tools.
October 8, 2025
Reply from Brandon Hire Station
Good afternoon, thank you for your positive review. We're pleased to hear you were happy with the friendly and flexible service you received from our team, as well as the equipment you hired. Kind regards, the Brandon Hire Station team.
Great first time experience
Staff gave great advice and support for the my needs. First time user of the sanders and the advice helped me complete the job with ease.
Will be coming back for the great gear and support. Flexible when I needed more time and easy to get more equipment and pick up as I’d ran out of sanding sheets.
October 25, 2025
Reply from Brandon Hire Station
Hi Connor, thank you for your review and choosing to hire with us. We're pleased to hear that the Liverpool team provided great advice and support, helping you to complete your job with ease. We hope we can support you again soon! Kind regards, the Brandon Hire Station team.
Brandon Telford - complete transformation!
I needed a heavy duty floor sander for a new screed floor of about 200 sqm. It had been a while since I hired from Brandon Tweedale.
The change in the branch was immediately apparent as I walked in. The counter had been reconfigured and the shop floor was no longer littered with kit and debris.
My comments on the visible transformation were well received by Mark the manager. But there was more to come.
Knowing little of the job or tools in hand, Mark and his staff provided with with all the necessary information and advice and I left with the right tool and a working knowledge of what to do.
I had problems with the site electric supply and again I received immediate and accurate advice (namely a 10Kw generator, not available right then from Brandon so they recommended another company where I could hire one.
Extending the hire period was done with a simple phone call and the off hire process was swift and professional.
The whole traction was a breath of fresh air in an industry that can often be dull and disinterested.
Thank you Mark & Crew.
November 24, 2025
Unprompted review
Reply from Brandon Hire Station
Hi William, thank you for this thoughtful and detailed review about your recent experience with our Telford Tweedale branch. Your positive comments about the improvement of the branch interior and your kind feedback concerning the helpful and accommodating service from Mark and the team are greatly appreciated. Thank you once again, and we hope we can support you in future. Kind regards, the Brandon Hire Station team.
First class service from such a…
First class service from such a friendly team . Shout out to Andy who was so helpful .
November 6, 2025
Unprompted review
Reply from Brandon Hire Station
Hi Anthony, thank you for your positive review. It's great to know that you received first class service from Andy and the Stevenage team. Your feedback is greatly appreciated. Kind regards, the Brandon Hire Station team.
Good customer service
Good customer service, friendly and helpful. There was an issue with the availability of equipment which was not the fault of the local staff. They did their best to rearrange our booking as smoothly as possible.
October 24, 2025
Reply from Brandon Hire Station
Hi Rebecca, thank you for your feedback about your recent hire. We apologise that there was an initial delay with the product availability and for the inconvenience this caused for you. However we're glad to hear that you found the Cardiff Roath team friendly and helpful with getting this rearranged for you. Kind regards, the Brandon Hire Station team.
Lovely friendly service
Lovely friendly service. Very considerate of my needs. Thanks for your help.
October 31, 2025
Reply from Brandon Hire Station
Hi Patricia, thank you for your kind review. We're glad to hear that our team provided friendly and attentive service during your hire. Kind regards, the Brandon Hire Station team.
Avoid at all costs
Avoid at all costs. I hired a floor sander which has been incorrectly repaired with the wrong bolt in the main drum, which flew out of the machine within the first meter of use. Customer service, apart from the nice guy who eventually collected the machine after a string of ignored emailed and phone calls with advisers who didn't seem to know what was going on, or care, has been non existent.
Emails to them since have simply been ignored.
I still haven't received a refund, let alone any sort of apology, so now looks like I will have to further waste my time and money on court action. In the end I used HSS in Braintree who couldn't have been more helpful.
October 30, 2025
Reply from Brandon Hire Station
Hi Steve, thank you for making us aware of this. We apologise that you have not heard back from us concerning this issue. We have passed your review on to our customer service team to investigate this for you as a matter of urgency. Kind regards, the Brandon Hire Station team.
Excellent service really clear website…
Excellent service really clear website and fast delivery and great customer service. Would highly recommend.
October 29, 2025
Reply from Brandon Hire Station
Hi Andrew, thank you for your positive review and recommendation. We're pleased to hear that you received excellent service from our team and were happy with our hire process. We hope we can support you again in future. Kind regards, the Brandon Hire Station team.
Well done Brandon Hire
Everyone was very friendly and happy to help. The process for booking, collection and return was very easy with no unnecessary red tape
October 28, 2025
Reply from Brandon Hire Station
Hi Nikki, thank you for your positive review! It's great to know you received friendly and helpful service from our team, and found our hire process easy. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station
Hi Colin, thank you for your review. We're happy to hear that you had a good hire experience and were pleased with our pricing, service and communication. Kind regards, the Brandon Hire Station team.
Easy & reliable
Answered the phone quickly. Gave useful advice. Pricing was clear. Collection & return easy. The complete opposite of another hire firm in Northampton that had let me down at the last minute. I’ll be using Brandon Hire in future.
October 30, 2025
Reply from Brandon Hire Station
Hi Deb, thank you for your positive review. We're pleased to hear that you found our service easy and reliable and we hope we can support you again in future. Kind regards, the Brandon Hire Station team.
Absolutely hopeless from start to…
Absolutely hopeless from start to finish.
Didn't complete order
Wouldn't accept off hire in alternative location
Still awaiting refund
October 29, 2025
Reply from Brandon Hire Station
Hi Daneil, thank you for bringing this to our attention. We have passed your details on to our team to investigate this for you now. Kind regards, the Brandon Hire Station team.
really good firm to deal with
really good firm to deal with, good pricing, clear communications, v helpful staff (including delivery guys) and on time. can't really fault them !
cheeres
October 28, 2025
Reply from Brandon Hire Station
Hi Stuart, thank you for your review! We're pleased to hear that you were happy with our pricing, communication and the helpful service from our teams. Thank you again for hiring with us and we hope we can support you again soon. Kind regards, the Brandon Hire Station team.
Great experience to hire from
Friendly staff and equipment ready for collection when it was supposed to be.
October 29, 2025
Reply from Brandon Hire Station
Hi Andrew, thank you for your 5-star review. We're delighted to hear that you had a great hire experience and found our Norwich team friendly and efficient. Kind regards, the Brandon Hire Station team.
Machine arrive in a poor condition
Machine arrive in a poor condition, the throttle dropped off during first use and the hight adjuster was broken apart from that all was well.
The machine was collected and a repair undertaken and returned.
October 22, 2025
Reply from Brandon Hire Station
Hi Ed, thank you for your review and highlighting your experience. While we are glad this was rectified, we apologise for the inconvenience the initial issue caused for you. This does not meet the high standards we expect to deliver and we will take your comments on board. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station
Good afternoon, thank you for your positive feedback. We're glad to hear that you had a great hire experience and we hope to see you again in the future. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station
Hi Domhnall, thank you for your review! We're pleased to hear that our team provided friendly and helpful service and we hope we can support you again soon. Kind regards, the Brandon Hire Station team.
Quality Tools and Efficient, Courteous Service
Quality tools/machinery/gear, and great service from the guys at Brandon Hire. The order was ready for collection at the booked time, and was easy to arrange with the booking and subsequent issuing of paperwork. The team were helpful and efficient.
October 21, 2025
Reply from Brandon Hire Station
Hi Mark, thanks for your positive review. We're pleased to hear that you received helpful and efficient service from the team and were happy with the quality of our tools. Kind regards, the Brandon Hire Station team.
Quick and Easy
Collection and return of a step ladder was prompt and easy. It didn't take long which was important.
October 28, 2025
Reply from Brandon Hire Station
Hi Barry, thank you for your review of our Long Eaton branch. It's great to hear that you had a positive hire experience and found our collection process quick and easy. Kind regards, the Brandon Hire Station team.
Excellent service and equipment
Great service & equipment was clean and in good condition
October 28, 2025
Reply from Brandon Hire Station
Hi Edward, thank you for your feedback about your recent hire. We're pleased to hear you received great service from our team and were happy with the condition of the equipment. Kind regards, the Brandon Hire Station team.
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