Britannia Rescue Reviews 550

The agent was very patient & understanding.

Brittania rescue sent Andy to us, he was with us within 30 minutes and got the problem sorted very quickly. He was a really nice friendly confident guy, just what you need when you're stressing

Had a tyre puncture at home but was unable to change to the spare wheel. Completed the online puncture form and received a callback from Britannia Rescue within 5 minutes then a call from their recovery agents within a couple of minutes then arrival of the recovery mechanic some 20 minutes later. From completing the online form to mechanic on site was 30 minutes. Impressive

Prompt and helpful service

Call answered quickly. Agent efficient and professional. Clear advice and explanation of next steps. Britannia uses garages local to where the breakdown has occurred. Waited 30 mins for breakdown arrival. 20 mins later we were on our way. Excellent service all round!

Good price, reliable and trustworthy.

Excellent service. Recovered from the M1 after an issue with the brakes. Both Britannia and the Recovery Company (Crouch) were excellent throughout.

The Britannia agent guided us through the process and kept in touch throughout, calling at 30 minute intervals until recovered and ensuring that Highways were also notified. The Recovery driver arrived in under an hour (ETA was 90 mins), loaded us rapidly and got us home in good time.

Can't fault the service in any way.

Acknowledged my request quickly, arrived reasonably quickly, dealt with problem (flat battery) very quickly.

Speed of the breakdown service and advice given by advisers.

Very professional response and help provided just when you most need it!
Cannot fault them from my recent experience.

Excellent service.
On time.
Excellent service agent.

Not having to wait to long for their arrival
Professional Polite

Easy to report our breakdown, professional and polite staff who made a problem become an easy fix solution
Very fast response.
Fantastic company and I would highly recommend to join.

Mechanic couldn’t fix our car and said he would call a recovery truck but failed to do so. After another 3 hours we called to check progress and were told no truck had been called and we should have done it. We were told several times that the recovery truck was 40 minutes away but nothing arrived. Eventually we left the keys in a nearby cafe and managed to get a lift home. The car was eventually recovered 29 hours after our initial call. I don’t think I’m being unreasonable in thinking a 29 hour wait is completely unacceptable.
To give a bit of context, I left the RAC last December because they took 7 hours to recover my car, one hour of that with their recovery truck sat in front of me and the driver eating his lunch. They offered me half price membership to stay with them but even that didn’t seem worth it for a poor service and Britannia had lots of good reviews. Looking back on the RAC’s 7 hours makes it look like the good old days.

My electric VW Up suffered a jammed cable in the charge port when homecharging. (Unfortunately not an unusual event apparently) They tried to say the fault was the cable 'an accessory' (it was the car) and then that it wasn't a breakdown. (Car won't move). All other roadside assistance orgs have reports of them coming out to similar events.
I complained. They promised a call back from a manager within 5 days.
2 weeks later still waiting!

The service has exceeded my expectation for speed of answering the phone, arranging help, understanding my circumstances (I had a disabled husband with me when we broke down) and getting me and the vehicle home whilst making sure my husband could get a lift as he couldn't get in the truck

Brilliant service from start to finish.
Recovery truck reached me just 80 minutes after contacting Britannia Rescue (was told probably 2 hours)
The two call handlers I spoke with were both professional and reassuring.
As a lone female on an unlit country road at night, I was checked on and kept informed by phone calls and text messages until the breakdown truck arrived.
Recovery driver was helpful and chatty, which was calming after being stranded on my own. He also took care when loading/unloading my 16 year old car.
Highly recommend them for breakdown services.

Everyone I dealt with was professional, polite and knowledgeable. They made the entire experience of the car breakdown less stressful. I would highly recommend this company.

I just wanted to give credit to Britannia Rescue for a first-rate experience. My call for assistance was answered immediately and within minutes I was given the name of the agent attending and a link to track their progress. It takes a lot of stress out of the situation when you have a map view of where your recovery agent is and their ETA. The agent himself was polite and helpful.

This was my first use of Brittania and the service was outstanding. The first contact person was knowledgeable, competent, caring and pleasant. The rescue truck arrived within an hour. Being an elderly disabled person it was a stressful situation but they made me feel reassured that I would be taken care of and I was.