Britannia Rescue Reviews 550

Broke down in Manchester (we're from Scotland) called and spoke to a great handler who said it would be between 1 and 2 hours to et to us, SIX HOURS later someone arrived. Luckily the engine would work as it was a gearbox fault, but imagine if we were on the hard shoulder of the motorway and the engine wouldnt start for heat? Once they arrived all went well as they had to get us home on a relay (3 different companies worked together). Apart from the first one taking 6 hours the rest went really well and the communication from the call handlers was first class.

Absolutely amazing breakdown company! Couldn’t fault them at all, first time breaking down on a dual carriageway, police had to block a line for me and my baby to get out the car. From the well fair checks to getting a recovery van out to me in 45 minutes in rush hour traffic! Honestly couldn’t Thankyou you enough!

Brilliant service

had to call britannia rescue as my car was not starting.
i live rurally and depend only on my car for transport.
from the moment of logging the call to the departure of the rescue agent who solved the problem (flat battery), the service was nothing short of superb!
one couldn't ask for more.
very warmly recommended.

Agent kept in touch with me with regular updates because of the time limit before security gates would close preventing any further access in or out of the premises.

My sons tyre had been slashed while in his college car park. After contacting brittania rescue a group of 10 youths surrounded his car while he was inside rocking and kicking it. The rescue truck arrived within 10 mins and the agent ensured my sons safety and made sure he got along on his way after changing his wheel.

This service was above and beyond and I cannot recommend this company enough.

I was left wondering what the point of having the 'breakdown' insurance was. My 93-year-old mother called out Britannia Rescue as her battery was flat. Basically, the 'mechanic' told her that her battery was flat (or perhaps the alternator was broken) and that she'd have to book it into a garage to get it fixed. Thanks for nothing!

Called Britannia Rescue on Monday 16 February as car wouldn't start call handler very helpful and said a man will be with me in about 2 hours which he was. He checked my car and said I need a new battery, I said ok and he took a few details got in his van and left. I thought so I now have to find someone to take me to buy a new battery and fit it myself, why didn't the rescue guy do it as I'm 73. Britannia were good the rescue contractor not so.

We had left our car for just over three weeks after a holiday and the battery was flat . We called Britannia rescue and the service we received was top class. Call was answered promptly by Justin who listened carefully to my plight . He gave clear explanations on what would happen next . I received regular follow up
Txt to let me know when I could expect a mechanic to arrive followed by a call from the driver when he was on his way . All sorted within 2 hours from call to being mobile again . Thank you so much Britannia rescue .

Brilliant experience for such a horrible stressful time. Made things 10x easier!

Polite efficient and very helpful

Call centre staff all good as spoke to three of the team due to prebooking vehicle for rescue as home call out.

From report stage to recovery we were dealt with promptly, courteously and efficiently, the entire process, start to finish, was achieved in 1.5 hours.

Very accommodating and helpful

Excellent and prompt rescue

The call handler was very helpful, the assistance required came within 20 minutes. It was overall an excellent service.

Easy to report break down. They give an estimated time and agent arrives within that time. I've always had a great experience with nice, friendly agents when I've needed to call them out.

Excellent customer service and the breakdown company arrived within 30 minutes of my call.

I broke down on the M25 in the pouring rain with 2 children in the vehicle. We were made a priority and the call centre staff were exceptional. We were provided with accurate recovery timescales, we had welfare checks and they offered sound advice in terms of keeping ourselves safe. The service was very good and they kept in constant contact.