The British Hamper Company Reviews 

442
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 118 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the products, noting that everything arrives fresh, beautifully packaged, and carefully prepared for recipients. Buyers find the website extremely easy to navigate when selecting custom items, adding personal messages, and organizing smooth international shipments for holidays. Consumers consistently highlight the helpful support team and the reliable tracking updates provided throughout the dispatch journey. However, some people mentioned minor delivery or communication delays. Reviewers occasionally noted small hurdles such as packages being redirected to collection points, items arriving damaged, or occasional customer service response gaps.

What people talk about most

Product

Clients share positive opinions on product, highlighting the incredible selection of delicious items, superb... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting speedy shipping, timely... See more

Order

Reviewers highlight positive aspects of order, noting that the process is very easy and straightforward, with... See more

Quality

Users describe positive interactions with quality, consistently praising the superb produce, delicious... See more

Service

Consumers find service to be positive, highlighting an excellent and reliable experience with helpful phone... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Christmas is one of the hardest times to live on the other side of the world to our families. This year, The British Hamper Company helped us send special gifts to our loved ones full of treats we had... See more

Company replied

Rated 5 out of 5 stars

I ordered a hamper for my brother and family who live in The States. They always miss British Christmas goodies. Every time I talk to him he mentions another delicious item he has tried. The British... See more

Company replied

Rated 5 out of 5 stars

I ordered a hamper for my son in Spain. The delivery was so quick and the hamper contents surpassed my expectations. All the items were well packed and I’m told they were delicious. My son enjoyed sha... See more

Company replied

Rated 5 out of 5 stars

My son lives in Australia and you're very restricted on what you can send, plus postage seems to cost more than the gift. I therefore decided to send him a hamper for his birthday. His partner is coel... See more

Company replied


Company details

  1. Gift Shop

Written by the company

Championing Britain's makers, bakers and growers. A family company, dedicated to creating unforgettable gifting experiences through the worldwide delivery of British artisan food and drink. This is Passion Through Flavour.


Contact info

4.9

Excellent

TrustScore 5 out of 5

442 reviews

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1-star

No recent history of asking for reviews

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4.9

All reviews

(442)

115 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience! Excellent hampers!

Many major companies make no effort to deliver hampers abroad for Xmas, whereas TBHC has made it extremely easy and possible. My son's delivery was in perfect time and he was over the moon with the contents.
Well done to you all at TBHC! Carry on the good work! Happy New Year!

January 7, 2026
Unprompted review
The British Hamper Company logo

Reply from The British Hamper Company

Hi Danette,

Thank you so much for your kind words and lovely feedback! We’re delighted to hear that your son’s hamper arrived in perfect time and that he was over the moon with the contents.

Making international Christmas deliveries easy and reliable is something we work very hard on, so your comments mean a great deal to the whole team.

Thank you for your support, and we wish you a very Happy New Year too!

Kind regards.

Lorraine
The British Hamper Company

Rated 3 out of 5 stars

There were problems with delivery

There were problems with delivery. Recipients were left a note saying the hamper was at a DFS collection point in spite of them being at home on delivery day. There were 4 collection points in their area and they were not told which one to go to. the hamper itself was fine.

December 14, 2025
Unprompted review
The British Hamper Company logo

Reply from The British Hamper Company

Hi Mag,

Thank you for your feedback and for bringing this to our attention. We’re very sorry to hear about the delivery issues and the inconvenience caused, as this is not the level of service we aim to provide. We’re pleased to know the hamper itself was fine, but we completely understand how frustrating the collection experience must have been.

Your comments have been noted and will be shared with our delivery partner to help prevent this happening again.

Thank you for your patience and for letting us know.

Kind regards.

Lorraine
The British Hamper Company

Rated 5 out of 5 stars

I ordered a hamper for my son in Spain

I ordered a hamper for my son in Spain. The delivery was so quick and the hamper contents surpassed my expectations. All the items were well packed and I’m told they were delicious. My son enjoyed sharing some English goodies with his girlfriend’s Spanish family. I would definitely recommend and will be ordering again in the future.

December 15, 2025
Unprompted review
The British Hamper Company logo

Reply from The British Hamper Company

Hi,

Thank you so much for your wonderful review! We’re thrilled to hear the hamper arrived quickly and exceeded your expectations. It’s lovely to know everything was well packed and enjoyed, especially that your son could share some English treats with his girlfriend’s family in Spain.

We truly appreciate your recommendation and look forward to helping you again in the future.

Kind regards.

Lorraine
The British Hamper Company

Rated 5 out of 5 stars

It was a well received treat for…

It was a well received treat for friends-
they were delighted

lt came as planned, on time-
we were very positive about the service

December 15, 2025
Unprompted review
The British Hamper Company logo

Reply from The British Hamper Company

Hi Michael,

Thank you very much for your kind feedback! We’re so pleased to hear the treat was well received and that your friends were delighted. It’s great to know everything arrived as planned and on time.

We really appreciate your positive comments about our service and hope to help you again in the future.

Kind regards.

Lorraine
The British Hamper Company

Rated 5 out of 5 stars

The hamper was a gift for my daughter…

The hamper was a gift for my daughter who lives in Italy. The hamper arrived on time and she really loved it!

December 9, 2025
Unprompted review
The British Hamper Company logo

Reply from The British Hamper Company

Hi Belinda,

Thank you so much for your lovely review! We’re delighted to hear the hamper arrived on time and that your daughter loved it.

We hope to welcome you back again soon!

Kind regards.

Lorraine
The British Hamper Company

Rated 5 out of 5 stars

Good communication

Good communication, delivery as stated, and good choice of hampers. I would use them again

December 16, 2025
Unprompted review
The British Hamper Company logo

Reply from The British Hamper Company

Hello Gillian,

Thank you so much for your kind words! We’re glad to hear you were happy with the communication, delivery, and selection of hampers.

We’d be delighted to help you again in the future and really appreciate you taking the time to share your experience.

Kind regards.

Lorraine
The British Hamper Company

Rated 5 out of 5 stars

Easy to order on line or contact…

Easy to order on line or contact centre. Kept informed of hampers destination

December 12, 2025
Unprompted review
The British Hamper Company logo

Reply from The British Hamper Company

Hello Rosanne,

Thank you for your feedback! We’re glad to hear that you found ordering easy and appreciated being kept informed about your hamper’s journey.

We really value your comments and look forward to helping you again in the future!

Kind regards.

Lorraine
The British Hamper Company

Rated 5 out of 5 stars

Brilliant products and Service

I had a last second Christmas present to buy and The British Hamper Company were there. Beautiful hampers, priced for all pockets and the delivery was the next day. Nothing to complain about here. Thank you

December 24, 2025
Unprompted review
The British Hamper Company logo

Reply from The British Hamper Company

Hi Stuart,

Thank you so much for your kind words! We’re delighted we could help at the last minute and that you were happy with the hamper, pricing, and next-day delivery.

Your feedback means a lot, and we’re so glad everything worked out.

We look forward to helping you again in the future!

Kind regards.

Lorraine
The British Hamper Company

Rated 5 out of 5 stars

This company is the only one I found…

This company is the only one I found that caters to people who are both vegan and gluten intolerant and residing half way across the world! In addition to doing this, the products they provided in the Christmas hamper were well received and described as delicious!

Based on that positive feedback from my friend in Australia, I sent some hampers within the UK. The delivery was not as prompt as the delivery in Australia; however, the hampers were still received and greatly appreciated.

December 23, 2025
Unprompted review
The British Hamper Company logo

Reply from The British Hamper Company

Hi Laura,

Thank you for your wonderful review! We’re delighted to hear that your friend in Australia enjoyed the vegan and gluten-free hamper, and that your UK recipients also appreciated their gifts.

We value your feedback regarding delivery times in the UK and will continue to work on making every delivery as prompt as possible.

We hope to hear from you in the future!

Kind regards
Lorraine
The British Hamper Company

Rated 5 out of 5 stars

Excellent service

Excellent service , quick and easy ordering and delivery as requested with clear and accurate tracking . Recipient was delighted with the Christmas Hamper .

December 10, 2025
Unprompted review
The British Hamper Company logo

Reply from The British Hamper Company

Hi Paul,

Thank you for your kind review! We’re delighted to hear that the ordering and delivery went smoothly and that your recipient was so happy with their Christmas hamper.

We look forward to hearing from you in the future!

Kind regards.

Lorraine
The British Hamper Company

Rated 5 out of 5 stars

Great value and super reliable

This is my 3rd year using The British Hamper Company for our customer Christmas gifts and to be honest, I wouldn't go anywhere else. Great value for money, they ship to all the countries our customers are. Really speedy shipping and delivery, and we get a ton of compliments on how lovely the items are.

As the main person who orders, for me the fact that I can order multiples all to different addresses, different countries with gift messages in one go is so unbelievably helpful and makes my life so much easier.

December 10, 2025
Unprompted review
The British Hamper Company logo

Reply from The British Hamper Company

Hi,

Thank you so much for your wonderful review! We’re thrilled to hear that our hampers have been part of your Christmas gifting for three years and that they’ve been so well received by your customers. It’s fantastic to know that our multi-address ordering system has made things easier for you. We look forward to helping with many more festive seasons to come!

Kind regards.

Lorraine
The British Hamper Company

Rated 5 out of 5 stars

Limited choices for RoI deliveries

The hamper arrived in Ireland and I think my son was happy with the contents: it’s just a great shame that we are limited to WHAT we can send to the RoI (no Christmas booze! 😕) … bit that’s certainly not this company’s fault and I’m grateful we found them!

I WOULD like to see more hampers around the £50-£70 mark so we get choices for the future too!

December 10, 2025
Unprompted review
The British Hamper Company logo

Reply from The British Hamper Company

Hi,

Thank you for sharing your experience! It’s wonderful to hear your son was pleased with the hamper.

We appreciate your understanding about the shipping restrictions to Ireland and your feedback about offering more hampers in the £50–£70 range, we’ll certainly consider it for the future.

Kind regards.

Lorraine
The British Hamper Company

Rated 5 out of 5 stars

Three happy recipients

I bought 3 hampers for friends and family, delivery was quick and everyone very happy with the contents. It's an added bonus that it's all british.

December 12, 2025
Unprompted review
The British Hamper Company logo

Reply from The British Hamper Company

Hi Jennifer,

Thank you for taking the time to share your experience. We’re delighted that your friends and family enjoyed the hampers, and we’re glad the British touch made them extra special.

Kind regards.

Lorraine
The British Hamper Company

Rated 5 out of 5 stars

Brilliant hamper company

I have been using this company for a number of years to send Christmas gifts to clients and friends, both in the UK and overseas. The quality of the hampers is superb and recipients are thrilled to receive a little bit of the UK in a box. Their website is really easy to use, the products are special, the company is super reliable and I shall be continuing to use them at this time of year.

December 1, 2025
Unprompted review
The British Hamper Company logo

Reply from The British Hamper Company

Hi Sally,

We really appreciate your kind words and continued support! It’s fantastic to hear that your recipients are delighted with the hampers and that you find our website and service reliable.

We can’t wait to help with your future festive gifting!

Kind regards.

Lorraine
The British Hamper Company

Rated 5 out of 5 stars

Based on what looks like quality…

Based on what looks like quality products, and delivery on time, very good, these where bought as gifts so not had opportunity to taste the contents.

December 10, 2025
Unprompted review
The British Hamper Company logo

Reply from The British Hamper Company

Hi Stephen,

We appreciate your feedback! It’s wonderful to hear the hampers arrived on time and looked great. We hope your recipients enjoy them!

Kind regards.

Lorraine
The British Hamper Company

Rated 5 out of 5 stars

It was delivered quick and in lovely…

It’s was delivered quick and in lovely packaging. This was a gift that was well received and appreciated.

December 10, 2025
Unprompted review
The British Hamper Company logo

Reply from The British Hamper Company

Hi Hafsa,

Thank you for your kind words! We’re so glad the gift arrived quickly and that the packaging and hamper were well received.

It’s wonderful to hear it was appreciated!

Kind regards.

Lorraine
The British Hamper Company

Rated 5 out of 5 stars

Ease of ordering and excellent choice,

Ease of ordering and excellent choice,
Delivery was on time and received by my family members ,they were delighted with their hamper,

December 21, 2025
Unprompted review
The British Hamper Company logo

Reply from The British Hamper Company

Hi Mr Slater,

We really appreciate your feedback! It’s great to know your family was delighted with their hamper and that delivery went smoothly.

Kind regards.

Lorraine
The British Hamper Company

Rated 5 out of 5 stars

Great service which is easy to use.

I’ve never actually eaten any of the contents in the hampers, but I have been using this company to send a hamper from the UK to Australia for years and have never had a problem (or complaint from the recipient).

December 21, 2025
Unprompted review
The British Hamper Company logo

Reply from The British Hamper Company

Hi,

Thank you for trusting us with your hampers over the years! We’re thrilled that your recipients have always enjoyed them and we look forward to many more happy deliveries.

Kind regards.

Lorraine
The British Hamper Company

Rated 5 out of 5 stars

Rememberances of Christmas past

I come from a UK family but live in the States. Getting this hamper was a step back into a previous family holiday season. Will definitely be ordering again.

December 9, 2025
Unprompted review
The British Hamper Company logo

Reply from The British Hamper Company

Hi Richard,

Thank you for your kind words. It’s wonderful to hear that our hamper brought a sense of nostalgia and connection to your family traditions.

We truly appreciate your support and look forward to helping you again.

Kind regards.

Lorraine
The British Hamper Company

Rated 5 out of 5 stars

Simply the best Better Than All The…

Simply the best Better Than All The Rest.

December 21, 2025
Unprompted review
The British Hamper Company logo

Reply from The British Hamper Company

Hi,

Thank you so much! We truly appreciate your kind words and support. Knowing you think we’re “simply the best” really means a lot to our team.

We look forward to helping you again soon!

Kind regards.

Lorraine
The British Hamper Company

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