Buongusto Reviews 128

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

The food was delicious and the staff was so nice. Claire behind the bar was great, and my waitress Stevie was so helpful. I will definitely return soon! -Jordan

Rated 5 out of 5 stars

I'd written to the company to ask about machine compatibility, as many Nespresso-compatible pods didn't work with Krups Inissia. They very kindly sent me two packs of samples so I could try them -... See more

Rated 5 out of 5 stars

Package arrived fast, despite me having chosen the slowest option and during the Christmas rush. Coffee tasted decent enough for a decaffeinated ESE pod. My only complaint is that the 'tongue' is to... See more

Rated 5 out of 5 stars

There are lots of compatible Nespresso coffee pods on the market but very few that match up to the quality and flavour of good coffee, sold in a user friendly pod. If like me you have bought pods in... See more

Company details

  1. Coffee Store

Information provided by various external sources

Supplier of the finest Italian coffee products - Buongusto's coffee is carefully selected from the best quality sources of various origins around the world and is roasted by our highly experienced team in Naples, Italy. In whatever guise you enjoy your coffee, from beans to pods and capsules, you can rest assured that Buongusto will deliver the perfect coffee experience. Enjoy your own little piece of Italy; lose yourself in the intense aroma of authentic Neapolitan coffee.


Contact info

4.9

Excellent

TrustScore 5 out of 5

128 reviews

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Rated 3 out of 5 stars

Cheaper packaging and weaker brew

The first thing I noticed was the cheaper packaging so not as easy to store spares out of the Bol compared to sleek nespresso boxes. Then when out if the packet and in the rack opaque plastic not as eye catching as coloured pods.

Flavour was ok but not as strong with a direct compare to same bean choice as nespresso.

I will persevere as purchased 100 based on other reviews, but suspect I'll go back to nespresso for an all round better quality product.

June 25, 2014
Unprompted review
Rated 3 out of 5 stars

Great service, great price, coffee a bit disappointing.

Cheap coffee and very quick delivery. But although the crême is excellent the coffee (I bought the Forte ones) doesn't have a huge amount of taste. A bit disappointing but you get what you pay for and I didn't pay a lot so I'm glad I tried it.

The other thing is the capsules aren't individually sealed and when you open a packet of 10 the smell escapes, which makes me wonder if they'll stay fresh in the long term.

June 21, 2014
Unprompted review
Rated 4 out of 5 stars

Fast delivery

Bought a selection of flavours. Doesn't come with menu card like nespresso's own capsule. However coffee tastes great.

June 15, 2014
Unprompted review
Rated 3 out of 5 stars

Bongusto review

I am a coffee drinker and I like good coffee. I own a nespresso coffee maker and I always bought my coffee from nespresso. I came across Buingusto capsules and I though to give it a try as they were cheaper. I am sorry to say that I doubt I'll ever buy then again. The Buongusto is not too bad and again is not too good. I rather pay a bit more next time and buy my usual one

June 12, 2014
Unprompted review
Buongusto logo

Reply from Buongusto

Maria - thank you for your review. We accept that our coffee is not going to be to everyone's liking given that these things are a matter of taste but we thank you for trying our capsules and wish you all the best.

Rated 4 out of 5 stars

Excellent Coffee Break

Ordered ESE pads for my Dolce Gusto machine. Service band price was very good.

Pads arrived very quickly and, although I have tried only a few of the varieties received, they are are of excellent quality and taste.

April 23, 2014
Unprompted review
Buongusto logo

Reply from Buongusto

Ray - thank you for your review. Please email us at cr@buongusto.co.uk and let us know how we dropped a star! We take every review very seriously and strive for five! Regards, Customer Relations.

Rated 2 out of 5 stars

not working very well with machine

I bought (quite a lot) of capsules but half of them only a drip at a time comes through the machine. Very disappointed!

April 8, 2014
Unprompted review
Buongusto logo

Reply from Buongusto

Andy,
Thanks for completing the review and I am now in receipt of your email where you state that you only experienced trouble with one of the blends out of two purchased. We have now arranged to credit the cost for the blend you were having trouble with and have forwarded this complaint to the production team in Italy to determine the cause - we suspect it is merely an issue on the small-batch during this cycle on the machine. Your review provides invaluable feedback for us to continue getting it right! Thanks, Customer Relations.

Rated 2 out of 5 stars

These Nespresso compatible capsules did not fit our machine and we have returned them.

Very disappointing and also felt that the capsules themselves were releasing the aroma of coffee even before use.

April 8, 2014
Unprompted review
Buongusto logo

Reply from Buongusto

Christine,
I am sorry to hear that your coffee experience with Buongusto was not enjoyable. We do occasionally get a user with a machine that is temperamental as you will find throughout the compatibles market however we strive for customer service at all times so we have issued your full refund as requested as per our 14-day money back guarantee.
Regards, Customer Relations.

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