Buongusto Reviews 128

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

The food was delicious and the staff was so nice. Claire behind the bar was great, and my waitress Stevie was so helpful. I will definitely return soon! -Jordan

Rated 5 out of 5 stars

I'd written to the company to ask about machine compatibility, as many Nespresso-compatible pods didn't work with Krups Inissia. They very kindly sent me two packs of samples so I could try them -... See more

Rated 5 out of 5 stars

Package arrived fast, despite me having chosen the slowest option and during the Christmas rush. Coffee tasted decent enough for a decaffeinated ESE pod. My only complaint is that the 'tongue' is to... See more

Rated 5 out of 5 stars

There are lots of compatible Nespresso coffee pods on the market but very few that match up to the quality and flavour of good coffee, sold in a user friendly pod. If like me you have bought pods in... See more

Company details

  1. Coffee Store

Information provided by various external sources

Supplier of the finest Italian coffee products - Buongusto's coffee is carefully selected from the best quality sources of various origins around the world and is roasted by our highly experienced team in Naples, Italy. In whatever guise you enjoy your coffee, from beans to pods and capsules, you can rest assured that Buongusto will deliver the perfect coffee experience. Enjoy your own little piece of Italy; lose yourself in the intense aroma of authentic Neapolitan coffee.


Contact info

4.9

Excellent

TrustScore 5 out of 5

128 reviews

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Rated 2 out of 5 stars

Not impressed

Shopping and shipping was good. Coffee is not good.
I have had a Nespresso machine for 9 years and I love it. The Nespresso coffee is still the best you can buy. The Nespresso compatible capsules are bad, the coffee tastes bad and I am genuinely worried they might damage the machine.

I am 100% italian, I know what good coffee tastes like and with the Buongusto we are far from it. I should have not bough 10 packs and just tried it first.

March 26, 2014
Unprompted review
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Reply from Buongusto

Roberto - we are sorry to hear that you did not enjoy our coffee. We do occasionally get a user that isn't happy with the way the capsules work but on the whole we receive very good feedback about the flavour of our coffee. Having said this, we do appreciate that it is a matter of taste and perhaps Neapolitan style coffee is not for you. Thank you for your review - all customer comments are sent to our quality department in production for further investigation.

Rated 4 out of 5 stars

Good Nespresso Substitute

Ordering and delivery went smoothly. The coffee capsules work fine in the machine and the decaf coffee is very good, very nutty. The only issue is the unattractive plastic capsules.

March 16, 2014
Unprompted review
Rated 3 out of 5 stars

Decaf not that hot

Delivery and comms all fine.

Selection box received. The coffee was fine, but the decaf doesn't seem to work properly in our machine (which is brand new and does Nespresso capsules just fine). Bit of a shame.
the capsules sometimes aren't punctured properly and lose a lot of the coffee to the drip tray making the amount in the cup much less than it should be.

March 10, 2014
Unprompted review
Rated 2 out of 5 stars

Good service, but pods don't work as well as genuine Nespresso

Not sure if it's just my machine (a Nespresso U Coffee Machine with Aeroccino by Krups), but these capsules just don't work as well as genuine Nespresso pods. The Nespresso pod foil caps seem to be under pressure (you can see that they are sealed for freshness and the foil is "taut" due to the air pressure inside the pod). With these pods, the foil is slack and seems to almost sink back inside the pod. When you come to use one of the Buongusto pods, the machine struggles to pierce the foil and hardly any water gets through the pod. This results in a tiny espresso and most of the water ends up in the drip tray.

Not great at all. This means you end up using two capsules for every time - just to get enough coffee in your cup!

The coffee itself tastes pretty good - but doesn't deliver a good crema like the Nespresso capsules. I think I will be going back to Nespresso as these are just not that great.

March 10, 2014
Unprompted review
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Reply from Buongusto

David - I am sorry to learn that you have had trouble using our capsules. This is a rare occurrence as you will see from other reviews that we have had good feedback on the whole having sold hundreds of thousands of capsules over the past year. I am pleased that you enjoyed the coffee taste and rest assured we do take all feedback very seriously and forward all comments to our production department in Naples, Italy for product enhancement. Wishing you all the best.

Rated 5 out of 5 stars

fantastic, quick and friendly when contacted

I had a great experience and will definitely recommend this site and I will definitely use it again. I had an issue with my delivery which was my fault and the company were very easy to get hold of and sorted my issue quickly.

March 6, 2014
Unprompted review
Rated 2 out of 5 stars

Quick and easy delivery

But the coffee is not good I have raised this with them but as yet had no reply

March 1, 2014
Unprompted review
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Reply from Buongusto

Beverley,

I am surprised to learn that you didn't enjoy our coffee as you can see from reading other reviews that we have received overwhelmingly good feedback.

You claim to have contacted us with regards to your complaint but we have had no correspondence from you and as such have been unable to respond as we were not aware of any dissatisfaction.

Please feel free to contact us on info@buongusto.co.uk should you have any further comments or questions.

Rated 4 out of 5 stars

Yep they're ok!

I was looking for somewhere to buy pods for my Nespresso machine, I didn't like that Nespresso had the monopoly on the market as you can shop round for the cheapest!!!! Buongusto were fractionally cheaper so I decided to give them a go.
The website is easy to use, although the choice is so much less than Nespresso as they don't offer as many blends - but that wasn't a bad thing for me! I ordered a mixed box (decaf free), to enable me to decide which I preferred, but it's still 120 pods, quite a lot if I decide I don't like a variety!
The pods took a few days to arrive (I ordered them Saturday and they arrived Thursday) and like genuine Nespresso pods, are in packs of 10 to keep them fresh I assume. I excited opened the first pack to make a coffee and was, however, disappointed to find that although the packaging for each blend is differently coloured the pods are all the same colour, so I'm not able to keep my pods displayed as I wouldn't know whether I'm getting a pod for my coffee or my other half (he doesn't like his coffee as strong). So I'm forced to keep the pods in their individual bags, which is a great inconvenience as the packaging is quite bulky. Nespresso package their pods in cardboard tubes, whereas these are bagged.
The coffee itself is nice - which is a good job, as we've 120 pods to drink!
I'm only saving a fraction of a penny per pod so I think I'll be back to Nespresso I'm afraid.

February 23, 2014
Unprompted review
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Reply from Buongusto

Lynne - thank you for your review.

I am pleased to hear that our coffee was to your liking however I am surprised that you are not seeing a good saving in our capsules over those made by Nestle. Our capsules represent a 30% saving (11p per capsule) over genuine Nespresso capsules - this means for every box of 120 you buy from us you will save circa £13.20!

You will be pleased to learn that in our next run of capsules, the foil will be colour-coded with a blend description also to enable you to differentiate between each type. These will be available from March/April. As this is an evolving market, please bear with us as we are developing our products based on customer reviews in order to provide the best customer experience. Should you wish to discuss further, please contact me (james@buongusto.co.uk) and I will be happy to give you a run through of all Buongusto product development plans.

Regards,

James Stacey
DIRECTOR

Rated 3 out of 5 stars

shame about the taste.

Bland coffe not individual wrapped disappointed.

February 17, 2014
Unprompted review
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Reply from Buongusto

Michael - I am sorry to hear that our coffee was not to your liking however we appreciate that the nature of our product is down to personal taste. Thank you for trying us. Buongusto Web Team.

Rated 5 out of 5 stars

Great service and quality product.

Received my order on time. Well packaged and products individually wrapped, so always fresh. Got a mixed order as this is my first time using. Still working through to find my preferred coffee. The coffee itself is of good quality, before buongusto I mainly drank Lavazza or (the dearer) illy. I feel the taste is just as good as these two. My only problem is the creme isn't as good on ese pods as the loose ground bags, but I think that is more of a problem with my machine than the pods. (Seems to labour a lot more when pod is in). Oh, and no more mess.

February 16, 2014
Unprompted review
Rated 5 out of 5 stars

Great coffee ever

Original taste of Italy.......

The quality of the coffee is excellent, I personally feel back home. Napoli Original coffee.

Great experience with seller I will definitely recommend it.

Thank you to bring a small piece of Italy in UK

February 16, 2014
Unprompted review
Rated 4 out of 5 stars

Not Sure if ESE is the Right product for my machine.

Bought the ESE Intenso pods 44mm to fit a Dualit 3in1 machine. Unfortunately the pod has burst on each occasion used. The coffee tastes really good but it just creates extra mess. The ordering and delivery process was first class at a very reasonable price.

February 6, 2014
Unprompted review
Buongusto logo

Reply from Buongusto

Stephen - thank you for your review. I am not quite sure why the ESE pods would burst in your machine but I will research this device to find out more. In the meantime, I will contact you to discuss further. We hope that you choose us again! Regards, James @ Buongusto.

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