I've used this company many times for my baking supplies. Not only have I found them the best value, their customer service is excellent. Items always arrived well packaged, and my last order I re... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great service ,ordered item which was delivered next day with an extra little freebie too!! I cannot fault cake cabinet and will definitely use again .
My experience with cake cabinet was amazing. I found all my items quite quickly and very reasonably priced. Also quick delivery and came with a little surprise gift too. I would definitely recommend c... See more
Great company. Good range of quality products. Competitive pricing and fast delivery. Give freebies of close to out of date stock with large orders. Highly Recommend
Company details
Information provided by various external sources
Cake Cabinet is a well-established cake decorating supplier with over 20 years of experience. We pride ourselves in providing the best cake decorating products such as, Icing, Cake Boxes, Cake Cutters & Stencils and much more.
Contact info
Sherington Avenue 54, HA5 4DT, Pinner, United Kingdom
- cakecabinet.co.uk
4.4
Excellent
255 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 57% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Speedy delivery, excellent prices my go to cake equipment supplier
January 7, 2025
tiny size for one use & oberpriced
There is no more option on sizes which i had to order drams & it was very tiny
January 1, 2025
Piping bags
Great company very fast delivery was in need of piping bags came quickly considering it was after new year's day I ordered very impressed with this company. Will order again. Thanks
January 2, 2025
The only place where I could find what…
The only place where I could find what I was looking for a a price that I could afford
December 30, 2024
Happy customer
I was worried my Christmas sugar decorations wouldn’t come in time after seeing a few bad reviews of long delivery times and was very sceptical of delivery as the tracking number doesn’t work (also seen on other reviews). I contacted the company to check the estimated delivery date and Kev replied quickly and looked into it immediately for me. My package arrived before he’d even had chance to track it, and I’m very impressed with the quality of the product and the timely delivery. I would 100% order from here again and was very impressed with their customer service and product.
December 14, 2024
Unprompted review
Extremely poor customer service and…
Extremely poor customer service and returns.
The item I received was unfortunately not suitable for my requirements in the end. I tried calling to return the item several times, it just kept ringing out. I then emailed them to return. I received a reply to return the item via Royal Mail. I’ve done this. Says it was received and signed for by them on the 16th November. I’ve received no acknowledgement of them receiving it, nor have I received my refund.
Please be vigilant with ordering from this company.
November 16, 2024
Unprompted review
Reply from Cake Cabinet
We sincerely apologize for the inconvenience you have experienced with your recent return and for any frustration caused by our phone lines not working as expected.
We truly value your feedback and are committed to resolving this matter for you. To help us address this promptly, could you kindly send your order details and any relevant information to info@cakecabinet.co.uk? Once we have these details, we will issue your refund immediately.
Thank you for bringing this to our attention, and we appreciate your patience as we work to improve our processes and customer service.
Kind regards,
The Cake Cabinet Team
You’re sure of fast and efficient…
You’re sure of fast and efficient service and competitive prices. I will definitely be using this company again
December 5, 2024
Trustworthy Cake Supplies Company
Stocked the items I wanted at very reasonable prices. Quick dispatch and delivery, too!
October 26, 2024
Good quality
Good quality, fast delivery service. Bought for my daughter’s birthday cake and she loved them.
October 22, 2024
I had very good response and service…
I had very good response and service from cake cabinet . Will not hesitate to purchase from them again.
October 22, 2024
Poor customer service for broken item
Ordered 3 items. 2 arrived perfectly but tub of sprinkles was already broken and bagged up in the box so obviously put in there broken.
Emailed company but no response a week later. Poor customer service.
October 22, 2024
Unprompted review
Came in good time and the best supplier…
Came in good time and the best supplier of niche products. Who knew this large cake boards were so difficult to buy!
August 30, 2024
Excellent customer service
Excellent customer service - speedy delivery, excellent prices. Will be using again. Thank you especially to Kev who was very helpful.
July 31, 2024
Looked all over for this tip
Looked all over for this tip. Thank you for a smooth experience
July 20, 2024
Package arrived in time.
Package arrived in time.
Noticed I had an issue upon opening the box & contacted the company. It was sorted quickly & correct item sent.
July 21, 2024
Will use regularly!
Had an issue with a parcel going awol but they were very helpful and resolved it quickly for me.
July 22, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.