Cambridge Car and Van Rental Reviews 

157
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Highly recommend this family business and the professional, understanding, warm and friendly service provided. Will certainly hire again if we return to Cambridge to further explore East Anglia or bey... See more

Rated 4 out of 5 stars

Location and the vehicle excellent. I use to be in charge Herts Latvia car hire service also at the present moment in charge of the fleet 400 units (motorhomes), I can see straight away... See more

Company replied

Rated 4 out of 5 stars

Everything was fine but I didn't like that there wasn't a dropbox for returning the car and the key on Sunday night rather than being forced to get up early on Monday morning to turn in the key. I'v... See more

Company replied

Rated 3 out of 5 stars

The medium sized car I rented did not have a CD player which was disappointing. They don't have that metal spot you can lock your bike to, so I had to lock mine in front of Tesco. The agent didn't giv... See more

Company replied

Company details

  1. Car Rental Agency

Information provided by various external sources

Cambridge Car and Van Rental is your local, family run, independent car and van hire company. We have been supplying Cambridge and its surrounding areas with low cost car and van hire since 1991 - that's 25 years!


Contact info

4.1

Great

TrustScore 4 out of 5

157 reviews

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4.1

All reviews

(157)

1 review in the last 12 months

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Rated 5 out of 5 stars

Very helpful service :)

Very helpful service :), happy to let me switch vans midway through the day to a bigger one as none were available in the morning. Price was the same too, ace!

March 31, 2017
Unprompted review
Cambridge Car and Van Rental logo

Reply from Cambridge Car and Van Rental

Hi Andrew,

Thank you for your kind review.

It was no problem, we are happy the rental went ok for you.

See you again soon.

Kind Regards
CCVR

Rated 5 out of 5 stars

Outstanding car rental

Amazing service and vehicles. Staff lovely and amazing value for money and very professional

March 30, 2017
Unprompted review
Cambridge Car and Van Rental logo

Reply from Cambridge Car and Van Rental

Hi Julie

Thank you for your kind review!

We are happy to hear you are happy with your rental and the service you received.

See you again soon.

Kind Regards CCVR

Rated 5 out of 5 stars

Fantastic

Always friendly and good customer service and cars are in good condition. Very flexible if need to add an extra day. Once again, Cambridge Car and Van Rental are my favourite company to hire from.

March 21, 2017
Unprompted review
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Reply from Cambridge Car and Van Rental

Hi Esme,

Thank you so much for your kind review.

We are pleased you are happy with the service you receive and that you have always found us flexible regarding your rental, we try to make sure we always do what we can to help.

Hopefully we will see you again soon.

Kind Regards
CCVR

Rated 5 out of 5 stars

Fantastic service

Used this company for the first time. Exceptionally impressed, quick check in, courteous service, stunning new van. Couldn't fault them and will definitely be coming back the next time I need to hire a vehicle.

March 21, 2017
Unprompted review
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Reply from Cambridge Car and Van Rental

Hi Ian

Thank you for taking the time to leave such a kind review.

We are glad to hear how happy you are with the service you received and that you will be coming back to us next time.

All the best
CCVR

Rated 5 out of 5 stars

An unhesitating five star review. Excellent across the board

I've been using CCVR now for some two years (as both a professional musician and minister of the Cambridge Unitarian Church) and have found their service to be excellent across the board. An unhesitating five stars from me. Highly recommended.

March 20, 2017
Unprompted review
Cambridge Car and Van Rental logo

Reply from Cambridge Car and Van Rental

Hi Andrew

Thank you so much for your kind review and fantastic words about our service.

We look forward to seeing your again tomorrow!

Kind Regards
CCVR

Rated 5 out of 5 stars

Simple, efficient and hassle free

I've used CRVR for two consecutive weekends and have found their service excellent. Great value, simple check in/out and friendly staff.
Would recommend without reservation.

March 14, 2017
Unprompted review
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Reply from Cambridge Car and Van Rental

Hi Timothy

Thank you for you kind review.

It's good to hear you have found us to be simple to use and you are happy with the service you received.

Hopefully we will see you again soon.

Kind Regards
CCVR

Rated 5 out of 5 stars

Excellent

Excellent service

March 6, 2017
Unprompted review
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Reply from Cambridge Car and Van Rental

Hi Edmund

Thank you so much for your review. We are glad you were happy with the service you received during your rental.

Looking forward to seeing you again soon.

Kind Regards
CCVR

Rated 5 out of 5 stars

excellent

excellent service..was able to take van earlier with no extra cost

February 27, 2017
Unprompted review
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Reply from Cambridge Car and Van Rental

Hi Roderick

Thank you for your kind review.

Not a problem at all, if its ready and waiting then we will get you on your way.

Hopefully we will see you again soon

Kind Regards
CCVR

Rated 5 out of 5 stars

Excellent Service each time.

Fantastic service and unbeaten on Price. Best Car / Van rental company in Cambridgeshire.

February 21, 2017
Unprompted review
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Reply from Cambridge Car and Van Rental

Hi Emmanual,

Thank you for you amazing review!

We hope you enjoyed your car hire this weekend too.

See you again soon
CCVR

Rated 5 out of 5 stars

Excellent service at CVR!

Great customer service and the van I hired was in excellent condition and lovely and clean. I've used CVR before and will definitely use them again!

February 20, 2017
Unprompted review
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Reply from Cambridge Car and Van Rental

Hi Adele

We are glad that you are happy with the vehicle you hired and the service you received. Thank you for taking the time to review us.

Let us know when you need to arrange your next hire.

All the best
CCVR

Rated 5 out of 5 stars

Great little company

I rented a 5 door hatch back for 1 night as I needed to pop into London, the service was pleasant, the car was in great nick, and all in all an enjoyable experience.

February 20, 2017
Unprompted review
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Reply from Cambridge Car and Van Rental

Hi Sebastian

We are happy to hear that you are happy with the service and experience.

Thank you for your review, hopefully we will see you again soon.

Kind Regards
CCVR

Rated 5 out of 5 stars

Great service!

Really friendly staff and quick pick up and drop off with no problems. Brand new vehicle too!

February 16, 2017
Unprompted review
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Reply from Cambridge Car and Van Rental

Hi David,

Thank you for your kind review.

We are happy to hear you were happy with your rental and had no problems.

Hopefully we will see you again soon.

All the best
CCVR

Rated 5 out of 5 stars

Always a pleasure, reliable and affordable.

We've been using Cambridge Car and Van Rental for about 6 or 7 years now and we've never had a single negative experience with them. The prices are good, the vehicles are quality, and the people working there are all very friendly and a pleasure to talk to.

I'd definitely recommend them to anyone and will be hiring with them again soon.

Oh... that reminds me. They have a loyalty-card type system too where after 4 hires you get a day free. We tend to use most of our hires for 'events' (seeing family at Christmas, birthdays, etc) and every time we get a free day we use it for a little treat like a trip to the spa... :)

But yes, definitely recommended on all fronts.

February 14, 2017
Unprompted review
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Reply from Cambridge Car and Van Rental

Hi guys,

Thank you for your lovely review.

It's good to hear that you have always had a good experience with us. It's always a pleasure seeing you both and we enjoy hearing about your trips with the car!

We look forward to seeing you again soon.

Kind Regards
CCVR

Rated 3 out of 5 stars

A good service, but inadequate parking.

This is a good value, local car/van hire firm that efficiently deals with the process without too much waiting as with so many other companies. It does however let itself down in the one area it used to excel. Parking. Whereas I could previously leave my car in Tesco car park (where they store their cars/vans) for the duration of my hire, I now have to hunt for a parking spot. Not easy in this area of Newmarket Road!

I hope they manage to come to an arrangement with Tesco as this puts me off using them and I'm sure it costs them business. It makes the outfit look amateurish - their business is car hire but with nowhere to store them!

February 14, 2017
Unprompted review
Cambridge Car and Van Rental logo

Reply from Cambridge Car and Van Rental

Hi Joseph,

Thank you for your review, we are happy to hear that your happy with our service.

To clear up the parking because it sounds like you may have been misinformed with what has changed and also about the company.

Unfortunately the new manager of Tesco has frozen a long term agreement with all local business who used the car park. Luckily this is not where we store our vehicles - we do have our own compound. We only use this car park for customer pick up and returns. The only effect it will have on our customers is if they wish to park there rental vehicle out of hours for a return when we re-open. Like your own vehicle which would have always been liable to the 3 hour restriction, we would be more than happy to advise where to park for free when you collect your rental which is close by to our office.

Hopefully with this explanation it won't put you off hiring from us again - we will be happy to help.

Kind Regards
CCVR

Rated 5 out of 5 stars

It was easy and quick to rent a van. It was quick and easy to return the van.

I picked up a van on Friday evening and returned it on Monday morning (for a move from Cambridge to London). It was very easy and quick to go through the steps required both when picking up the van and returning it.

I would highly recommend Cambridge Car and Van Rental.

February 14, 2017
Unprompted review
Cambridge Car and Van Rental logo

Reply from Cambridge Car and Van Rental

Hi Tomas,

Thank you for your kind review.

It's good to hear you found the rental experience with us quick and easy, we know customers have a busy day so are keen to get going on there journey.

Hopefully we will see you again next time you are in Cambridge.

Kind Regards
CCVR

Rated 5 out of 5 stars

good service

nice service

February 9, 2017
Unprompted review
Cambridge Car and Van Rental logo

Reply from Cambridge Car and Van Rental

Hi Jun

Thank you for your kind review.

We are happy to hear that you happy with our service.

Kind Regards
CCVR

Rated 5 out of 5 stars

Friendly, personal, reliable

I've used Cambridge Car and Van Rental on a monthly basis since I moved to Cambridge five years ago and decided I didn't need a car of my own. In all that time I haven't had a single problem; everyone is friendly so it's a genuine pleasure to do business there, the cars are always in excellent condition, and the prices are competitive. I'm happy to support a local business and am very happy that they treat me like an individual in return. I would recommend the company to anyone.

February 8, 2017
Unprompted review
Cambridge Car and Van Rental logo

Reply from Cambridge Car and Van Rental

Hi Katherine,

Thank you for taking the time to write such a kind review.

We are delighted to here that, and thank you for customer and support over the last 5 years.

Hopefully we will see you again soon.

Kind Regards
CCVR

Rated 5 out of 5 stars

Great service

Always great, personal service from a family owned and run business.

February 2, 2017
Unprompted review
Cambridge Car and Van Rental logo

Reply from Cambridge Car and Van Rental

Hi Melvyn,

Thank you for your kind review.

It was nice to see you again today, hopefully your race isn't cancelled!

See you again soon

Kind Regards
CCVR

Rated 5 out of 5 stars

Great value

Very flexible, allowing me to change my pickup time. Never had any problems.

January 31, 2017
Unprompted review
Cambridge Car and Van Rental logo

Reply from Cambridge Car and Van Rental

Hi Barnabas

Thank you for your kind review.

We are very happy to do this for you, anything we can do to help.

We look forward to seeing you again soon.

Kind Regards
CCVR

Rated 5 out of 5 stars

Always friendly, competitive prices, and a good fleet

A good selection of vehicles, although not a huge fleet, and they don't charge much extra for automatics unlike most other rental companies. Easy to interact with and friendly service.

January 30, 2017
Unprompted review
Cambridge Car and Van Rental logo

Reply from Cambridge Car and Van Rental

Hi Alisha,

Thank you for your kind review.

We are happy to hear that you are happy with our service. We try to offer as many difference vehicle options as we can so we are glad that that you have found this with us.

Hopefully we will see you again soon.

Kind Regards
CCVR

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