AK MEET AND GREET  Reviews 

WARNING – Please read before booking with this company.

I booked a meet and greet parking service believing it was connected to Birmingham Airport, but after returning from my trip I ended up receiving a parking charge notice because my vehicle had apparently been parked in a hotel car park instead of the advertised secure airport parking.

After looking into the issue further, I discovered a very similar incident had already happened to another couple travelling to Ireland earlier in April, and their story was widely shared on social media and reported by Birmingham Live.

Seeing such a similar situation happen to other customers before my own experience has been extremely concerning.

The whole situation caused unnecessary stress after returning from holiday, especially trying to get clear answers while being passed between different company names and contact details. I have also become concerned after receiving suspicious scam-style text messages relating to the parking charge afterwards.

I would strongly advise anyone booking airport parking to double-check that they are using the official Birmingham Airport website or a fully verified provider before handing over their vehicle.

A holiday should not end with parking fines, stress, and uncertainty about where your car has actually been parked.

On the 23/052016
I booked airport parking online and, the day before travelling, I was informed that I had been upgraded to meet-and-greet valet parking. I was pleased with this upgrade and initially felt positive about the service.

Upon arriving at the airport with my 10-year-old son, a member of staff collected my vehicle, provided the necessary paperwork, and advised me to call once I had collected my luggage on my return so my vehicle could be prepared and brought to the collection point.

After returning and collecting our luggage, I called as instructed and was advised it would take approximately 20 minutes for my vehicle to arrive. After waiting 30 minutes without any sign of my car, I called again and was told that someone should already have been there with it.

I then waited a further 20 minutes and still no vehicle arrived. When I contacted the company again, the staff member I spoke to was dismissive, frustrated, and unhelpful. Rather than offering an explanation or attempting to resolve the issue, I was told there was nothing they could do before the call was abruptly ended.

At this point, myself and my 10-year-old son had been left waiting for over an hour. After a total wait of 1 hour and 35 minutes, I called again and explained that if my vehicle was not returned promptly, I would have no option but to consider contacting the police.

In total, we waited 1 hour and 40 minutes for my vehicle to be returned. While delays can happen, poor communication, lack of accountability, and the dismissive attitude shown towards customers are completely unacceptable.

If giving zero stars were an option, I would. Based on my experience, I would strongly advise others to think carefully before using this company.

90 minutes to return car -terrible service - avoid them like the plague - the controller on site “Gully” just fobs you off

I booked Park & Ride parking via a booking agent for Birmingham Airport.

The evening before travel, I received a message stating that the booking had been changed to a Meet & Greet service, with different instructions and a different contact number. This was not the service I had originally booked.

As this involved handing over my car to be driven away under a new arrangement at very short notice, I was not comfortable proceeding and chose not to use the service.

I made multiple attempts to contact the operator directly to resolve the issue but received no response. The lack of communication was particularly frustrating given the timing, just before travel.

The booking agent was also unable to contact this company (perhaps they will drop them eventually from their site). The matter was eventually resolved by the booking agent after escalation, and a full refund was issued. However, the experience itself was unnecessarily stressful and avoidable.

Booked parking as we thought it would be quicker and easier than getting the train with our bags. How wrong we were. We were left standing in the carpark for an hour and a half after calling to say that we had arrived back at the airport. When they finally brought our car, all the driver could say was that it wasn't his fault. No apology on behalf of the company until I suggested it might be a good idea and no attempt to make up for us having to stand in the cold for longer than it would have taken to get the train home. Next time I'll use public transport.

So in the advert it was not very clear at all where the drop and go was from. It’s actually from Birmingham international train station so you need to get the monorail to the airport, which is no good if you’re getting an early morning flight like I was as it does not run at this time. Once I’d booked it and read the email confirmation it became clear where the drop and go was from so I tried to cancel it straight away. They refused to refund me, which I felt was not very fair given it was not clear where the drop and go was from on the advert, one would presume the airport for a drop and go service. It’s also very expensive as the drop and go actually at the airport is basically the same price!

It was easy to park and collect my car. Very close to airport. My car battery was flat after parking for two weeks. The staff were helpful. Helped me to restart my battery and was in no time on my way home.

I have returned to England this morning to get my car dropped off and it's been trashed. Apparently it's secure parking was broke into and so many cars have been damaged. My car looks like ots been attacked by Edward scissorhands. I have had no correspondence from them regarding this matter why I was on holiday. Now I'm back apparently it's down to me to start trying to contact them to try and get all the details. This is there problem not mine so why an I having to spend my time trying to get hold of them. I have no insurance details. No police report or crime number. I find this disgusting behaviour from this company. I have sent an email but still no response. . I would give no star if I was allowed.

Great place to park
The guy who was there was brilliant explained everything to us
Car parked secure
Driver to arrivals very friendly and chatty
Driver back to car the same
I’ve received excellent service from this company will definately use again also good price thankyou

Great ser ice and great guys

The best thing about this car park 24 hour security The guys are really friendly plus the car don't move value for money

Great friendly staff very efficient
called 20 minutes before hand driver was waiting he helped with our luggage and got us to the airport
on return called when landed and again he was waiting when we came out very efficient service would definitely recommend and we will be using again

Fantastic friendly staff and my car was well looked after while I was away.
It would have cost me almost double to use a local taxi service but using my own car was an easier option

I wouldn't give any stars for this. I booked a meet and greet, to be met at Birmingham International, then hop on the monorail to the airport, perfect, I thought. I did not get the service I booked. This is what I got. Rang the number as advised, 20 minutes before arrival, Told to open WhatsApp whilst driving alone to get a pindrop location, which was back where I had just come from. An hour it took me to find the car park ( a field)
The car park is 15 miles from the airport, then a transfer to Birmingham International, to then get the monorail to the airport.
On the way back at 1 am, they picked me up from the airport. I was then told I had to pay to get out of the car park, and then to be transferred back to the field to get my car. Disgusting!!! DO NOT BOOK THIS!

The service was really good. Staff were very friendly and communicate well what will happen and what to do on our return. We were collected very quickly. Staff Habib and Azz were nice and professional.
One think that you have to be aware is that you need to add 20-30 mins to your journey as the car park is not really close to the airport, but the transsfer is included in the price that you pay for the car park.

The service was amazing.the staff were really polite and professional.Habib the operator was really kind and helpful.the driver was top class and really made us feel safe.

Great service , both drop off and pick up was quick and the guys were friendly. Shout out to Hamza

Staff were very friendly and prompt!
We didn’t wait for more than 5 minutes at drop off or collection,
No damage to the vehicle and minimal mileage added.
Thanks so much,
I can highly recommend !

Excellent service, very professional couldn't fault it. Great value for money.

I must say that this service was truly excellent, as they provided convenient drop-off and pick-up at the airport, adhering to the schedule perfectly and without any complications; I wholeheartedly recommend their services.