AK MEET AND GREET  Reviews 

431
TrustScore 3.5 out of 5

3.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 40 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently state that the staff members are exceptionally polite, friendly, and efficient when handling vehicles during drop-off. Many people also appreciate the prompt collection services provided close to the airport terminals. However, some customers also noted significant issues regarding extremely long waiting times upon returning from trips. A few other people also felt that receiving unexpected parking fines after leaving their vehicles unattended was very frustrating. Consumers additionally mentioned experiencing complete radio silence when attempting to contact the company for assistance. Others faced last-minute changes to their booked parking arrangements without prior notice.

What people talk about most

Service

Users describe ambiguous interactions with service, reflecting heavily split experiences regarding the... See more

Staff

Customers consistently note ambiguous experiences with staff. Reviewers frequently praise the team as... See more

Location

Reviewers highlight ambiguous aspects of location with mixed feelings. Some consumers mention that the... See more

Customer communications

Clients share negative opinions on contact regarding frustrating communication and unreachable support.... See more

Booking process

Customers had ambiguous experiences with booking_process. Consumers describe confusion regarding the type of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great friendly staff very efficient called 20 minutes before hand driver was waiting he helped with our luggage and got us to the airport on return called when landed and again he was waiting when... See more

Rated 5 out of 5 stars

The service was really good. Staff were very friendly and communicate well what will happen and what to do on our return. We were collected very quickly. Staff Habib and Azz were nice and professiona... See more

Rated 5 out of 5 stars

Fantastic friendly staff and my car was well looked after while I was away. It would have cost me almost double to use a local taxi service but using my own car was an easier option

Rated 5 out of 5 stars

Excellent customer service and good communication during drop off and collection. Very helpful staff. Car was waiting for us on return without any delay, will definitely use them again


Company details


Contact info

3.4

Average

TrustScore 3.5 out of 5

431 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 16% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.4

All reviews

(431)

40 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Reliable meet and greet

Reliable meet and greet, and friendly, responsive staff. I will definitely bookmark this service for future trips abroad. Really excellent value for money and convenient service. Thanks 🙏 🙂

April 21, 2025
Unprompted review
Rated 5 out of 5 stars

Professional

I have just used them and I will defo use this company again.Really easy to park at Birmingham Train Station and then it is a 2 min mono rail trip to the departures.Professionalism all the way through

April 20, 2025
Unprompted review
Rated 4 out of 5 stars

Good value

Good value. We did have a problem with no answer from the phone number at drop off. However a representative was at the drop
Off. Pick up was smooth. Would use again.

April 19, 2025
Unprompted review
Rated 5 out of 5 stars

Easy drop off and collection.

Easy drop off and collection.

Called 20 minutes before we got there met by MR PROFESSIONAL . Easy access to terminal via the Air rail link. Highly recommended

April 3, 2025
Unprompted review
Rated 5 out of 5 stars

100% recommended!

We always park at Birmingham International when flying BHX so had a mini panic when we booked a last minute deal and the carpark was full.
We only use Meet and Greet in London BUT will.100% use these guys again.

Arrived at short stay and handed over keys.
Then when we got back, collected case, caught the monorail and the car beat us back!

Absolutely perfect!

April 19, 2025
Unprompted review
Rated 5 out of 5 stars

This service is amazing

This service is amazing. Reasonably priced and the little monorail thing is easy with no waits. Our car was there waiting for us. We had no delays. Very simple

April 19, 2025
Unprompted review
Rated 5 out of 5 stars

Easy drop off and pick up

Easy drop off and pick up. Great service. Made getting in and out of the airport super slick.

April 8, 2025
Unprompted review
AK MEET AND GREET  logo

Reply from AK MEET AND GREET

Thank you for using our service.

Rated 5 out of 5 stars

Prompt service

Prompt service. Car was waiting for us as we arrived at the valet parking

April 8, 2025
Unprompted review
AK MEET AND GREET  logo

Reply from AK MEET AND GREET

Thank you for using our service

Rated 5 out of 5 stars

Great service, will use again.

So some reviews that put me off a little but also see some others that were extremely pleased with the service. We were travelling with baby so didn't want any hiccups. Can honestly say great service, short 3 minute walk from drop off to departure terminal. Car was waiting for us when we landed so was able to get mum and baby in to the car and out of the cold while I loaded luggage so can honestly say faultless. 100% will use again. Cheers guys..

April 7, 2025
Unprompted review
AK MEET AND GREET  logo

Reply from AK MEET AND GREET


Thank you for using our service

Rated 5 out of 5 stars

Very reasonable and shall use them again

I've used them before to park at Birmingham Airport. Didn't have to wait long for them to pick up my car from the station then on return they just handed over the keys and it was seamless. Very happy and shall use them again

April 4, 2025
Unprompted review
AK MEET AND GREET  logo

Reply from AK MEET AND GREET

We’re so happy to hear that our staff made your parking experience with us easy and simple
Thank you.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look