Carpet World (Hinckley) Reviews 

90
TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

Although we experienced a delay in the fitting of the carpet. We are very pleased with the overall service, quality of carpet and also the fitters have done a first class job. Would have given 5* had... See more

Rated 4 out of 5 stars

The shop and staff were friendly and helpful. The fitting went well and happy with the result. The fitter came on three occasions to lay screed and then to lay the floor. He was here for no moor than... See more

Rated 1 out of 5 stars

Waited in all day today for a delivery which has been booked for weeks. Called at 3pm as delivery still not here, was told it’s on the way. It’s now gone 6pm and order still has not turned up. Called... See more

Company replied

Rated 4 out of 5 stars

Carpetworld did a good job at a reasonable price. There was a slight snag reported to them after a couple of weeks but it was dealt with immediately.

Company details

  1. Carpet Store

Written by the company

Carpet World has been established for over 26 years and we supply our customers with high quality, affordable carpets, commercial flooring, laminate flooring, artificial grass and more. We supply a wide range of well known brands such as Cormar, Axm...


Contact info

3.7

Average

TrustScore 3.5 out of 5

90 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(90)

3 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Mum just had her lounge done

Mum just had her lounge done, very cheap and great quality, they came out to measure the lounge and within a week it was fitted, looks lovely down and will be buying from there again when we do our stairs and landing. All round great service and quality

July 31, 2019
Unprompted review
Rated 5 out of 5 stars

I have been using Carpet world on and…

I have been using Carpet world on and off for the past 20 years; having moved several times I have always entrusted the furnishing of my floors to this wonderful company. With the exception of one time I can honestly say that they have never been any thing but professional and fully committed to the job in hand and have always been helpful. I have also recommended them to friends, whom have gone onto use them and have experienced the same level of satisfaction. I will continue to use this company again when needed.
Thank you Carpet World.

July 27, 2019
Unprompted review
Rated 4 out of 5 stars

Carpetworld did a good job.

Carpetworld did a good job at a reasonable price. There was a slight snag reported to them after a couple of weeks but it was dealt with immediately.

July 22, 2019
Unprompted review
Rated 4 out of 5 stars

Good showroom well-stocked

Good showroom well-stocked, courteous staff quality materials. Purchased flooring and an excellent job completed by the on-site fitter

July 17, 2019
Unprompted review
Carpet World (Hinckley) logo

Reply from Carpet World (Hinckley)

Hi Peter,

Thanks for your kind comments regarding your recent experience with us - next time we hope to achieve 5 stars :) If there was anything that prevented you from giving us 5 stars, we would welcome any additional feedback from you.

Rated 5 out of 5 stars

Recommend to everyone

It makes a change these days to use a genuine company. Good advice and no pressure selling in the showroom. Best prices and a great fitter. Couldn’t be better.

July 16, 2019
Unprompted review
Carpet World (Hinckley) logo

Reply from Carpet World (Hinckley)

Hi Bernard,

Thank you for taking the time to submit this review, I will make sure the staff and the installer are aware of this great feedback!

Thank you! If you need anything else, please feel free to contact us.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look