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I have played here a couple of times its a very well established casino with an excellent range of games, You always get good value for money free spins are a regular offer with deposits. You get 100%... See more
Company replied
I got the 55 spins on starburst (annoyingly the next day as advertised) and won about £20+,ended up with about £120 after a few hours of playing other slots...lost it all soon enough but the games pay... See more
Company replied
I honestly Wana give them no stars .first time with casino cruise na scammers like some sites I withdrawal 500 as I won it with my OWN money kept coming up with stupid excuses so just told them to cl... See more
Company replied
Company details
Written by the company
Casino Cruise is an online casino dedicated to delivering a thrilling gaming experience, whilst docking at exotic worldwide locations to play and explore.
Contact info
Watar Street, XBX 1301, Ta' Xbiex, Malta
- casinocruise.com
3.2
Average
126 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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This has closed by gambling commission
This has been closed by gambling commission, website has been taken off.
March 26, 2023
Unprompted review
Made a withdrawal of £550 on the…
Made a withdrawal of £550 on the 13/9/22 still have not yet received any of it, have sent 10's of emails and all I get in response is that it's under review worst customer service I've ever received!
September 12, 2022
Unprompted review
RIP offs. Sick of them
Should be called 2 pots of gold because that's all u ever get! Played over 50 quid and not one free spin. Absolutely just take the pi?? I'm sick of rip off casinos
November 27, 2022
Unprompted review
Reply from Casino Cruise
Hi Susan Kelly,
Thank you for contacting us, and we are sorry to hear that you have not been lucky with our casino.
Understanding your frustration, please let us point out that we are a regulated casino, and we act accordingly to the regulator guidelines in the clearest way possible. Said that, please note that if you play with slots, you should know that every game round is unique and cannot be based on the previous one. This means that slots do not know if you won or lost in the previous game/spins. Every round is unique and is generated by the RNG (Random Number Generator).
We wish you the best of luck for your future with our casino, and should you have any questions, please do not hesitate to contact us, we would be more than happy to assist.
Best Regards,
Casino Cruise Team
Horrendous !
This past Saturday I made a withdrawal request for £300. This request was processed and apparently approved by the casino on Monday morning at 7:55 am.
A few hours later when the funds hadn’t arrived I enquired with their live chat only to be told that the transaction had actually been cancelled after it had been approved.
This was not reflected within my user account as it still said it was approved and the funds were nowhere to be seen. They weren’t returned to my player account, they weren’t in my bank and what’s more, I hadn’t received any correspondence from them about the mysterious cancellation.
After a number of back-and-forth chats with the casino team, the funds were put back into my player account and I resubmitted a withdrawal request and I waited 3 days before they were in touch via email to say that I had requested the withdrawal to the wrong bank account and that the funds were back in my player account and I was to resubmit to the right bank account.
I logged back into their site and - guess what - the funds were not in my account as their email had stated and the withdrawal was still in a “pending” state.
After yet another back and forth with their live chat I have been advised that the issue has been escalated to the ‘relevant’ department (does this make the live chat team irrelevant?) and that I had to be patient while they looked into it for me.
Not only has this Casino done nothing to rectify the issue and fast track my withdrawal, they have delayed and delayed and delayed but most frustrating and unacceptable is they have not kept me up-to-date as to what’s going on with my withdrawal at any stage. I have had to chase and chase and on top of that the information that they publish in my account is incorrect. First it led me to believe that everything had been processed fine and yet it took me contacting their team multiple times to find out it hadn’t been and then after much back and forth they said the money was in my user account and it wasn’t and still isn’t!
I now am at the mercy of their ‘relevant’ department getting in touch with me and putting the money back in my user account so that I can go and make the third withdrawal request after which point their ridiculous 72 hour processing timeframe will restart.
I find this who debacle to be incredibly unfair and despite their claim of First Class Customer Service, my experience has shown nothing but appalling customer service.
The combination of their apparent cancellation after approval glitch and that they have published the wrong information to my account multiple times leaves me very concerned about the systems they are using. What else is published to my account that is false? What other systems are not working properly? What about my personal data, is it securely held?
With all that said, the thing that bothers me the most about this whole thing and the one aspect of this debacle that really leaves a bad taste in my mouth and, truth be told, should be of great concern to to the casino too is that nobody from their casino has, at any point, been in touch with me via email, text or carrier pigeon to explain what went wrong and what was happening. Additionally, the one time they did email me, it was to tell me that they had actioned something that in reality they hadn’t!
They have taken zero ownership of the problems I have faced and have left it all up to me to get it sorted and then show absolutely zero interest in resolving anything in a timely manner.
This is 100% unacceptable and not at all the standard of service I would have expected from an organisation that prides itself on its amazing customer service. An absolute joke of a company and one that I would think twice about before giving them a penny.
Reed Nykiforuk
November 12, 2022
Unprompted review
Reply from Casino Cruise
Hi Reed Nykiforuk,
Thank you for contacting us, and we are sorry to hear that you are experiencing delays with your withdrawal request.
Understanding your frustration, please let us point out that as a regulated casino we are obliged to carry out all the necessary security checks on our players and their requests. Unfortunately, this can sometimes take a bit longer than anticipated, especially in times of high level of player contacts, and we would like to apologize for any inconvenience this has caused.
We are pleased to inform you that your withdrawal has been processed and approved on the 18/11. Kindly allow 3 to 5 workings for the funds to reach your account. If you have not received the funds within this time,please do not hesitate to contact us back.
Should you have any questions, please do not hesitate to contact us, we would be more than happy to assist.
Kind Regards,
Casino Cruise Team
I withdraw £300 5days ago and it's…
I withdraw £300 5days ago and it's still not been processed they charged me over £150 deposits and when I contacted them several times they keep saying its under review
November 16, 2022
Unprompted review
Reply from Casino Cruise
Hi Milan Sobotka,
We are sorry to hear that you are experiencing issues with our casino.
Rest assured that your complaint is currently being investigated by the relevant team and as soon as we have an update, we will inform you immediately.
Thank you for your cooperation and patience.
Kind Regards,
Casino Cruise Team
**Update 22/11**
Dear Milan Sobotka,
We would like to inform you that your account review has now been completed and the relevant team have sent you an email on the 22/11 with further information with regards to your account.
If you have any additional questions, please do not hesitate to contact us back.
Kind Regards,
Casino Cruise Team
always a pleasure,great company
November 12, 2022
Unprompted review
Reply from Casino Cruise
Hi Gonzo Fonso,
Thank you for taking the time to review us.
We are happy to see that you have had a nice experience with us 😊!
Please do not hesitate to contact us should you require any assistance; we will be more than happy to help.
We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.
Regards,
Casino Cruise Team
Great stuff!!!
November 4, 2022
Unprompted review
Reply from Casino Cruise
Hi James H Jay,
Thank you for taking the time to review us.
We are happy to see that you have had a nice experience with us 😊!
Please do not hesitate to contact us should you require any assistance; we will be more than happy to help.
We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.
Regards,
Casino Cruise Team
Reply from Casino Cruise
Hi VOJTECH BALOG,
Thank you for taking the time to review us.
We are happy to see that you have had a nice experience with us 😊!
Please do not hesitate to contact us should you require any assistance; we will be more than happy to help.
We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.
Regards,
Casino Cruise Team
Good customer services.
October 10, 2022
Unprompted review
Reply from Casino Cruise
Hi Mandy,
Thank you for taking the time to review us.
We are happy to see that you have had a nice experience with us 😊!
Please do not hesitate to contact us should you require any assistance; we will be more than happy to help.
We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.
Regards,
Casino Cruise Team
Awful support team been waiting over a…
Awful support team been waiting over a month for my 8k winnings also been self excluded so can't even get on the website
August 28, 2022
Unprompted review
Reply from Casino Cruise
Hi Cory,
We are sorry to hear that you are experiencing issues with our casino.
Rest assured that your complaint is currently being investigated by the relevant team and as soon as we have an update, we will inform you immediately.
Thank you for your cooperation and patience.
UPDATE:
We have sent you an email yesterday that included further information on your withdrawal. Kindly refer to this email if you have any questions.
Kind Regards,
Casino Cruise Team
My gaming experience
Hi I love the selection of games and providers deposit options has a fair amount of methods bonus offers are good very friendly customer service.
July 7, 2022
Unprompted review
Reply from Casino Cruise
Hi Ngatokorua Mare,
Thank you for taking the time to review us.
We are happy to see that you have had a nice experience with us 😊!
Please do not hesitate to contact us should you require any assistance; we will be more than happy to help.
We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.
Regards,
Casino Cruise Team
Shocking company i withdrew 6k from…
Shocking company i withdrew 6k from them and 5 days later still waiting for approval of this bearing in mind the same day i withdrew the 6k they had approved a 1k withdraw. emailed me asking me for proof of bank i give them this they approved the document same day but still no approval on 6k
But on the agent side Ana Julia cant fault her at all tried her best to contact the team ( others said they could not) and tried to get the matter resolved for me
August 24, 2022
Unprompted review
Reply from Casino Cruise
Hi Paul Carter,
We are sorry to hear that you are having difficulties with our casino. Kindly note that we have escalated your case to the relevant department.
Please bear with us while we investigate the matter. Once an update is provided we will contact you accordingly.
Regards,
Casino Cruise Team
Update - 25/08/2022
Hi Paul Carter,
Kindly note that we sent you an e-mail earlier this morning in regards to your Withdrawal Status, should you have any other queries do not hesitate to contact us, we are more than happy to assist.
Regards,
Casino Cruise Team
Waiting for refund
Hello
account herozord
I successfully registered in Casinocruise, I have made a deposit of £200, after 20 min of playing I was logged off, when I contacted with an agent on chat I have been told that I was selfexluded, I explained that I didn't aware of this, I have been assured that my deposit will be transfered to my bank account. I have sent send several emails asking for a refund, I have been told my refund will be paid soon its their highest priority.. its been 2 month stiil didnt get my refund.
August 8, 2022
Unprompted review
Reply from Casino Cruise
Hi Art,
We are sorry to hear that you are having difficulties with our casino. Kindly note that we have escalated your case to the relevant department.
Please bear with us while we investigate the matter. Once an update is provided we will contact you accordingly.
Regards,
Casino Cruise Team
Update - 09/08/2022
Hi Art,
Kindly note that your Payment has been manually Processed today, Kindly wait 3-5 working days in order for the balance to reflect into your account accordingly.
Should you have any queries do not hesitate to contact us, we are more than happy to help.
Regards,
Casino Cruise Team
Fraud scam you name it!!!!!!!!! Avoid. They have closed my account because I…
They have closed my account because I asked for urgent payment to be made. It was in pending and they are not answering my emails anymore!! This is fraud!!! Refusing to give me my winnings when my account has been verified and I won without bonus.
August 4, 2022
Unprompted review
Reply from Casino Cruise
Hi Elizabeth,
We are sorry to hear that you are having difficulties with our casino. Kindly note that we have escalated your case to the relevant department.
Please bear with us while we investigate the matter. Once an update is provided we will contact you accordingly.
Regards,
Casino Cruise Team
Update - 08/08/2022
Hi Elizabeth,
Kindly note that your Withdrawal was manually processed on the 5th of August 2022.
Should you have any other queries do not hesitate to contact us, we are always happy to help.
Regards,
Casino Cruise Team
SCAM SCAM SCAM
I won £8 on my free spins and had to wager £380 to release it so I played a few slots and got lucky and got my balance up to £50 then went onto another slot done £2 spins and ended up getting a really good win of £860 so I had £200 left to wager so I played another slot for a bit then wagered it al so it went into real money balance I then had £1000 in my balance so I took it out then I got an email 40 hours later saying I didn’t follow the terms and conditions when I did and it doesn’t look like I’m getting the money I rightly deserve I have been told to contact a solicitor becuse this is fraud
Update: just had the same email sent to me twice Ovbiously a automated email this is outrageous I’ve been a very loyal customer to there partner apps and this is how they treat customers when they win thell gladly take your money but won’t give you any
Update number 2
As you can see they have replied with just the same thing they have emailed to me over and over no response for a week now it’s becoming a joke I have won this money fair and square I’ve been playing on there partner sites for years and years lost thousands and thousands of pounds but now when I win only £1000 a small fraction of what I’ve lost there not paying it out
Update: they have now sent me an email saying that they are no longer going to do anything with the case and saying that I’m not going to get the money I’ve tooken this to a soliciter and he’s told me that they have committed fraud and he’s helping me get the money back plus more for the stress and inconvenience this has caused me a casino sould be a place where you can gamble with your money knowing that you can take it back out with no problems at all this casino is a massive SCAM BE AWARE
July 22, 2022
Unprompted review
Reply from Casino Cruise
Hi Theresa bond,
We are sorry to hear that you are having difficulties with our casino. Kindly note that we have escalated your case to the relevant department.
Please bear with us while we investigate the matter. Once an update is provided we will contact you accordingly.
Regards,
Casino Cruise Team
Update - 02/08/2022
Hi Theresa bond,
Kindly note we sent you an e-mail in regards to your withdrawal earlier today.
Should you have any other queries do not hesitate to contact us.
Regards,
Casino Cruise Team
I'm very much appreciate by Ana and …
I'm very much appreciate by Ana and carl casinocruise team how they assisted me for all my enquiries and welcome me
July 21, 2022
Unprompted review
Reply from Casino Cruise
Hi Lul abdi,
Thank you for taking the time to review us.
We are happy to see that you have had a nice experience with us 😊!
Please do not hesitate to contact us should you require any assistance; we will be more than happy to help.
We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.
Regards,
Casino Cruise Team
So far so good
So far so good, i play at multiple casinos this one not only has a excellent welcome bonus for 10$ its a chance to rack up some free money i ended up winning offf of 3 of the sets of the free spins the maxium amount of 100 and withdrawl time to have been within the resonable 24 hr withdrawl time to my e wallet so i cant complain a few hours would be nicer 😅. The agents have been quick willling to work with me when needed and have recieved updates via email just fine this is one casino i cant say nothing bad about its easy to navigate depsoit and withdrawl with decent playthrew requirements. I willl defintly come back and edit if needed
June 22, 2022
Unprompted review
Reply from Casino Cruise
Hi Eric Kovacs,
Thank you for taking the time to review us.
We are happy to see that you have had a nice experience with us 😊!
Please do not hesitate to contact us should you require any assistance; we will be more than happy to help.
We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.
Regards,
Casino Cruise Team
I honestly Wana give them no stars…
I honestly Wana give them no stars .first time with casino cruise na scammers like some sites I withdrawal 500 as I won it with my OWN money kept coming up with stupid excuses so just told them to close my account it's pretty obvious when they scam you and the people you chat with on there just don't understand
June 16, 2022
Unprompted review
Reply from Casino Cruise
Hi Talya Heather,
Kindly note that your withdrawal request has failed since your original deposit method does not support withdrawals, as a result of this your withdrawal funds have now reverted back onto your account.
We have sent you an e-mail yesterday to provide alternative methods in which you can request a new withdrawal accordingly.
At your convenience kindly follow the steps as advised in the e-mail, so that we can process your withdrawal and subsequently resolve your case once and for all.
Should you have any queries do not hesitate to contact us, we are more than happy to help.
Regards,
Casino Cruise Team
I would love to see more Casino's like this.
I'm starting to be a regular customer in the chat. The guy named Ken has been super helpful and I bet they all are! They have a good site and super talented and helpful chat. I want to see this kind of Casino's more in the future. 10/10
June 9, 2022
Unprompted review
Reply from Casino Cruise
Hi Jonas,
Thank you for taking the time to review us.
We are happy to see that you have had a nice experience with us 😊!
Please do not hesitate to contact us should you require any assistance; we will be more than happy to help.
We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.
Regards,
Casino Cruise Team
Unfair RTP
Unfair RTP. Played 200£ spinned 0.75p per spin cause it says double the chance of feature. After 188£ worth of spins, finally landed a bonus feature which gave me 13£ in return. Total bull. God of olympus can suck my d.
June 2, 2022
Unprompted review
Reply from Casino Cruise
Hi Billux,
Thank you for contacting us, and we are sorry to hear that you have not been lucky with our casino.
Understanding your frustration, please let us point out that we are a regulated casino, and we act accordingly to the regulator guidelines in the clearest way possible. Said that, please note that if you play with slots, you should know that every game round is unique and cannot be based on the previous one. This means that slots do not know if you won or lost in the previous game/spins. Every round is unique and is generated by the RNG (Random Number Generator).
We wish you the best of luck for your future with our casino, and should you have any questions, please do not hesitate to contact us, we would be more than happy to assist.
Regards,
Casino Cruise Team
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