Dear players, Please avoid all Genesis Global Limited casino’s at all costs. They keep stalling payments, it’s November, I’m already waiting on a payment from a sister casino since July, yes, you’... See more
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See what reviewers are saying
I have played here a couple of times its a very well established casino with an excellent range of games, You always get good value for money free spins are a regular offer with deposits. You get 100%... See more
Company replied
I got the 55 spins on starburst (annoyingly the next day as advertised) and won about £20+,ended up with about £120 after a few hours of playing other slots...lost it all soon enough but the games pay... See more
Company replied
I honestly Wana give them no stars .first time with casino cruise na scammers like some sites I withdrawal 500 as I won it with my OWN money kept coming up with stupid excuses so just told them to cl... See more
Company replied
Company details
Written by the company
Casino Cruise is an online casino dedicated to delivering a thrilling gaming experience, whilst docking at exotic worldwide locations to play and explore.
Contact info
Watar Street, XBX 1301, Ta' Xbiex, Malta
- casinocruise.com
3.2
Average
126 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It has been good experience I would…
It has been good experience I would like get on bounce more ever time i put money in I have not been on bounce I have lost off money I am not happy with
November 27, 2021
Unprompted review
Reply from Casino Cruise
Hi Dillon Smith,
Thank you for taking the time to review us.
We are happy to see that you have had a nice experience with us 😊!
Please do not hesitate to contact us should you require any assistance; we will be more than happy to help.
We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.
Regards,
Casino Cruise Team
Not please
This a really good site to play bit so far as ove payment its bein almost 2 months for them to pay me 1500$ Cause ove verification cause i use my husband bank account to email transfer 20$ so they ask for all the paper work from my husband last week we were told that we were fully aproved. But the next day they send me an email saying that my id was going to expired ilwithin 30 days but i did the withdraw 2 month ago so it should be technically still be good plus i am now restricted from the sister casino witch i also win 1500 and 700 and still the same problem
I will update as soon as they update
November 26, 2021
Unprompted review
Reply from Casino Cruise
Hi Andree,
Kindly be informed that on the 3rd of December 2021 we sent you an e-mail requesting documentation. Kindly provide the documents when convenient for you in order to resolve the issue.
Regards,
Casino Cruise Team
Great Casino the staff are fantastic…
Great Casino the staff are fantastic and always try to help you as soon as possible
November 24, 2021
Unprompted review
Reply from Casino Cruise
Hi Danny calvert,
Thank you for taking the time to review us.
We are happy to see that you have had a nice experience with us 😊!
Please do not hesitate to contact us should you require any assistance; we will be more than happy to help.
We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.
Regards,
Casino Cruise Team
Ken was brilliant thanks mate
November 18, 2021
Unprompted review
Reply from Casino Cruise
Hi Tiffany,
Thank you for taking the time to review us.
We are happy to hear that you have had a nice experience with us 😊!
Please do not hesitate to contact us should you require any assistance; we will be more than happy to help.
We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.
Regards,
Casino Cruise Team
Prompt problem solving!
I have had problems with promo codes not working when I enter them from my email. As soon as I take them to chat and show a few screenshots they are very prompt at manually fixing the problem!
November 18, 2021
Unprompted review
Reply from Casino Cruise
Hi Tiffany,
Thank you for taking the time to review us.
We are happy to see that you have had a nice experience with us 😊!
Please do not hesitate to contact us should you require any assistance; we will be more than happy to help.
We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.
Regards,
Casino Cruise Team
Thanksy thrcdcr
November 13, 2021
Unprompted review
Reply from Casino Cruise
Hi Tony,
Thank you so much for taking the time to review us.
We are glad to see that your experience with us has been a great one. Please feel free to contact us should you require any assistance; we will be more than happy to help!
In the meantime, we wish you the best of luck for your future within our casino, and we hope to see you playing with us again!
Regards,
Casino Cruise Team
Thank u so much miika for your quick…
Thank u so much miika for your quick support i like this
November 12, 2021
Unprompted review
Reply from Casino Cruise
Hi Rathan,
Thank you so much for taking the time to review us.
We are glad to see that your experience with us has been a great one. Please feel free to contact us should you require any assistance; we will be more than happy to help!
In the meantime, we wish you the best of luck for your future within our casino, and we hope to see you playing with us again!
Regards,
Casino Cruise Team
Be aware with all Genesis Global Limited Casino’s!!
Dear players,
Please avoid all Genesis Global Limited casino’s at all costs. They keep stalling payments, it’s November, I’m already waiting on a payment from a sister casino since July, yes, you’ve read that correctly, July! 4 months, 17 weeks, 120+ days. Disrespectful and unprofessional support team that is hardly reachable. Asking the same documents 3 times, very frustrating process to simply receive your money!!
November 11, 2021
Unprompted review
Awesome casino with the best games and…
Awesome casino with the best games and fast payouts
November 8, 2021
Unprompted review
Reply from Casino Cruise
Hi Kylie,
Thank you so much for taking the time to review us.
We are glad to see that your experience with us has been a great one. Please feel free to contact us should you require any assistance; we will be more than happy to help!
In the meanwhile, we wish you the best of luck for your future within our casino, and we hope to see you playing with us again!
Regards,
Casino Cruise Team
Excellent service
Excellent service. Prompt and immediate resolution to the issue. Amazing, wait time bare minimum.
November 8, 2021
Unprompted review
Reply from Casino Cruise
Hi Vin,
Thank you for taking the time to review us.
We are happy to see that you have had a nice experience with us 😊!
Please do not hesitate to contact us should you require any assistance; we will be more than happy to help.
We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.
Regards,
Casino Cruise Team
I have been a member of this site for a…
I have been a member of this site for a few years now. Lately have had issues with bonuses not being applied. Customer chat no help at all. Obviously feel my cash input isn't enough to even bother honouring bonuses. I'm sure there are plenty of other sites more than willing to take my money! So beware, they don't care about their customers, just take your money and put two fingers up, when there's a problem.
So the reply to this review, is still showing lack of understanding, that the fact is, when I contacted chat for last issue, I still did not have my lack of bonus being applied resolved.
November 5, 2021
Unprompted review
Reply from Casino Cruise
Dear R E Sturgess,
Thank you for contacting us and we are sorry to hear of your experience.
We would like to point out that we offer bonuses and promotions on our site which you may be eligible for. We kindly ask you to check our Promotions section on our website - https://www.casinocruise.com/en-gb/promotions
In addition bonuses are granted based on the activity on your account and we would kindly ask you contact our Support to check if you are eligible for any bonuses.
Should you have any further queries, please don't hesitate to contact us back.
Kind Regards,
Casino Cruise Team
Excellent casino easy to navigate and…
Excellent casino easy to navigate and brilliant customer service
November 5, 2021
Unprompted review
Reply from Casino Cruise
Hi Sam,
Thank you so much for taking the time to review us.
We are glad to see that your experience with us has been a great one. Please feel free to contact us should you require any assistance; we will be more than happy to help!
In the meanwhile, we wish you the best of luck for your future within our casino, and we hope to see you playing with us again!
Regards,
Casino Cruise Team
Best casino ever
November 5, 2021
Unprompted review
Reply from Casino Cruise
Hi Dustin,
Thank you for taking the time to review us.
We are happy to see that you have had a nice experience with us 😊!
Please do not hesitate to contact us should you require any assistance; we will be more than happy to help.
We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.
Regards,
Casino Cruise Team
One happy customer
I Had trouble with my free spins on Starbust and the Customer Service helped me in a quick and fast response Bernard helped me and he gladly loaded my free spins on Fire Joker.
Im very satisfied with thw customer service BERNARD 5 stars always be friendly😃
November 3, 2021
Unprompted review
Reply from Casino Cruise
Hi Angie,
Thank you so much for taking the time to review us.
We are glad to see that your experience with us has been a great one. Please feel free to contact us should you require any assistance; we will be more than happy to help!
In the meanwhile, we wish you the best of luck for your future within our casino, and we hope to see you playing with us again!
Regards,
Casino Cruise Team
Reply from Casino Cruise
Hi Debbie,
Thank you for taking the time to review us.
We are happy to see that you have had a nice experience with us 😊!
Please do not hesitate to contact us should you require any assistance; we will be more than happy to help.
We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.
Regards,
Casino Cruise Team
Customer service is fantastic
Customer service is fantastic. Friendly, prompt and helpful.
They even followed up afterwards and made the whole experience even more rewarding. Thank you
October 26, 2021
Unprompted review
Reply from Casino Cruise
Dear Lisa,
Thank you so much for taking the time to review us.
We are glad to see that your experience with us has been a great one. Please feel free to contact us should you require any assistance; we will be more than happy to help!
In the meanwhile, we wish you the best of luck for your future within our casino, and we hope to see you playing with us again!
Regards,
Casino Cruise Team
Fast and helpful
October 25, 2021
Unprompted review
Reply from Casino Cruise
Dear Samantha,
Thank you for taking the time to review us.
We are happy to see that you have had a nice experience with us 😊!
Please do not hesitate to contact us should you require any assistance; we will be more than happy to help.
We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.
Regards,
Casino Cruise Team
Awesome casino they resolved my issue…
Awesome casino they resolved my issue amicably highly recommended
October 22, 2021
Unprompted review
Reply from Casino Cruise
Dear OlaOlu,
Thank you for taking the time to review us.
We are happy to see that you have had a nice experience with us 😊!
Please do not hesitate to contact us should you require any assistance; we will be more than happy to help.
We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.
Regards,
Casino Cruise Team
MADE A WITHDRAWAL ON THE 10TH OF…
MADE A WITHDRAWAL ON THE 10TH OF SEPTEMBER! WAS MADE TO SEND FIVE TIMES THE AMOUNT OF VERIFICATION DOCUMENTS ANY OTHER CASINO WOULD REQUEST.
I FINALLY MANAGED TO SENDVTHE FINAL DOCUMENTS. (PLEASE NOTE THEY DIDNT ASK FOR THESE PARTICULAR DOCUMENTS IN THE BEGINNING. THEY ACTUALLY REQUESTED DOCUMENTS THAT ARE IMPOSSIBLE TO OBTAIN IN THE UK.)
NEVERTHELESS, I SENT ALL THE DOCUMENTS NOW AND I WILL KEEP YOU UPDATED AS TO WETHER THEY ACTUALLY GENUINELY PAY OUT WHEN ITS A BIG WIN...
MY SOLICITOR ADVISED THAT IT SHOULD BE PROCESSED WITHIN 24-72 HOURS. GIVEN THEY HAVE ESCALATED IT SHOULD BE PROCESSED IN 24 HOURS BUT I WILL LET YOU GUYS KNOW...
October 22, 2021
Unprompted review
Reply from Casino Cruise
Dear Mehdi,
We have received your documents and they are currently with the relevant department being reviewed.
We will keep you updated on the status of your funds and account.
Regards,
Casino Cruise Team
Update 26/10/2021:
We would like to inform you that your documents have now been approved and your withdrawal has been released today 26/10/2021.
Should you have any further queries, please do not hesitate to contact us back.
Kind Regards,
Casino Cruise Team
Verification is a problem
October 22, 2021
Unprompted review
Reply from Casino Cruise
Dear Altaf,
Thank you for taking the time to review us.
We are sorry to hear to verification process was a problem for you. Unfortunately this process can sometimes take longer on accounts than anticipated. We are always pushing to improve the experience for player's when verifying their documents.
Please do not hesitate to contact us should you require any assistance; we will be more than happy to help.
We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.
Regards,
Casino Cruise Team
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