Casino Cruise Reviews 

They have cancelled my withdrawal 2 times, but after that it was very fast processed.
All in all very happy - especially with the fast verification!

Do not deposit before getting your account verified they leave any withdrawals till you ask why it has been left pending then they want all your documents took me 8 days also they charge you a % on withdrawals bombard your with emails about bonus and responsible gaming Mabee they should be responsible in verifying accounts before deposits ! Closed my account that’s how In control I am .

Been waiting over a month for withdrawl. Not happy at all and refuse to deposit anymore because of their poorly managed deparrment. Would not reccommend and starting to think this may be a scam company

I been waitin 5 days and my withdrawal is still pendin and I been told all diffrent story's I ain't happy with all this I been advised to see solicitor

The genesis brand was always my go-to casino but in the last month something changed and all my withdrawals are on hold (total of €7k). I am verified but now they asked to fill in a verification detail form (this form is digital and a few questions only about income and age etc) for the KYC part they state in their t&c around 72h but this is not the case for this form. When i asked support they said there is no limit time stated for this form and its "under review". 3 weeks they keep saying the same thing over and over and its just a stalling tactic to delay legitimate winnings.. the withdrawal itself is pending for even longer, 4 weeks. I wonder which excuse they come up with now.( i am even vip, that does not mean anything either apparently). Transaction ID 667748741

UPDATE:

Still waiting, this shows how much they care LOL

Always check the reviews before I use the site to deposit. Saw the difficulty in withdrawing and won't be depositing

Not bad experience at all at CasinoCruise. Got all my fav games, customer service is nice, only the withdrawal process should be faster, overall 4 stars from me.

I registered and after some time I got nice wins, need an ID check and will see how withdrawal goes. They have nice games to play, and the site is nicely made. So far I'm satisfied.

Won £1300 and requested withdrawal however no email confirmation was received

Been told to wait a further 2 days for that privilege.

I expect more delays to come

Update verified both address and id

But back of card takes 72 hours and can’t start process of my withdrawal

So my experience seems to be like everyone else's cannot get my funds. Took 1hr to verify some documents to wait 4 days for a back of a card to be verified and still not done. I can only assume this is a scam website and should contact the FCA and a solicitor. Live chat is not chat and rude and unhelpful staff. I also emailed and have had no response

UPDATE was told yesterday documents would be verified by COB. Spoke again today and app escalated. Still no reply to wnwil from last wk.

Deposited funds fine and enjoyed the games. I won £600 in May 2021 & after 2 months of sending ID etc my account was finally verified 3 days ago! I’ve just gone to log in to check on my withdrawals and my account has been BLOCKED!!!!!!!!!
Absolutely disgusting and against the law. I now cannot use live chat & I’m 100% sure emails will never be read. Cruise Casino you are a scam & a utter disappointment to your so called trade.

UPDATE: Account no longer blocked but still no sign of my winnings.

UPDATE: Deposits was made from my wife’s PayPal account & she signed all forms sent by Casino cruise to say she gave the authorisation (we use the email & PayPal account like a joint bank account to keep on top off all outgoings). Anyway they have now cancelled the £600 winnings but are apparently putting back the £94 that was originally deposited. Watch this space as I believe this payment will still be pending in a months time.

UPDATE- 06-08-21
Cruise casino said withdrawal been sent by PayPal on 02-07-21 & shocker still not received! Went onto live chat & was told I was top priority. Just received an email saying that due to a technical error my funds have now been added back into my playing account 😡. I have again withdrew the funds because I WILL NOT be giving this site any money. Watch this space & I’m sure I’ll be updating the same next week.

UPDATE- 11-08-21
Received a reply on the 10-08-21 saying payment been paid out & obviously I haven’t received it. Spoke to someone on live chat today & they said it’s been approved but not yet processed! Someone is telling porkies here #Pinocchio. Will update in another 48 hrs I’m assuming. If you’ve already playing on this site then please STOP because if you withdraw you’ll find yourself in the same situation.

UPDATE- 15-08-21
Still no funds received & again been told that the payment didn’t go through! Seriously how hard is it to send funds via PayPal to the same email address they have on file & used to deposit funds????????????
Live chat is always the same & my issue been escalated about 6 times in 3 months which is exactly when I joined this s**t of what they call a casino!
Will continue updating until I receive my funds.

UPDATE- 16-08-21
Received another email today saying the exact same has the update on the 06-08-21 so I’ve withdrew again!
The battle continues with this sham of a casino.

UPDATE- 18-08-21
Although I’m apparently top priority my withdrawal is still pending!
The wait continues

UPDATE- 23-08-21
Still waiting!
I’m anticipating another email saying there’s has been an error & my funds have been put back into my playing account. If it wasn’t ridiculous 1 month ago it certainly is now.

UPDATED- 24-08-21
So been on live chat & after asking not to be told that my account has been escalated, my funds been approved but not processed and also that for the 3rd time my withdrawal to the PayPal account that was they have on file was deposited from has failed I get the reply that there was an error again with PayPal!!!!!!!!! OMG how do they get away with this???? Wish so much that I could post the conversations but please note their last reply to me from here that funds was sent. Total joke of a site & please don’t play here. Will keep posting until I receive my money and keep this review on top for everyone to see 😁

UPDATE- 12/09/21
Received the reply 2 days ago saying that funds was sent to my deposited method & just been on the site & the money has been put back into my playing account!!!! What a load of s**t & lies.

23/03/22- UPDATE
RECEIVED AN EMAIL SAYING THAT MY DOCUMENTS NEEDS UPDATING 🤣.
ARE THEY ACTUALLY SERIOUS?
NEVER RECEIVED FUNDS, FUNDS NEVER PUT BACK INTO PLAYING ACCOUNT & NEVER PLAYED ON THIS SITE SINCE!
WORSE SITE EVER!!!!!

This company will take your money fast enough but when you request a withdrawal the problems begin. They request documentation and they request it again and again and again saying that you have not sent it but you do again and again and again. I have been waiting 15 days for a withdrawal and still no further forward. This company is CORRUPT!!!! PLEASE DO NOT SIGN UP WITH THEM.

Even though they have answered I have provided everything they have asked for and was told by their customer service agent that handwritten verification would suffice and then I am told no so they do not know what they are doing. They still have my money after 26 days but I have now instructed a solicitor to commence proceedings against them. DO NOT SIGN UP TO THIS SITE AS THEY WILL RIP YOU OFF!!!!

If I could give it a zero star I would!
Worst casino I have ever played with!! Everytime I have had a withdrawal from a genesis global limited casino I have had to escalate it because they have not hit there own deadline! Genesis do not pay out in the time frames they state on the own terms and conditions! There is no live chat! It's a robot and when that doesn't work it just asks you to send an email, this is not the 90s, sending emails to resolve a problem in 2021 is pathetic, its a very slow process talking to anyone connected to the site.
MY ADVICE DO MOT GAMBLE HERE!!

Verified three times in total on all Genesis sites, However had to verify again for some reason of course when trying to withdraw winnings, almost laughable. Contacted support and was told it may speed up the process. Tried not to read into previous reviews and give the benefit of the doubt but had the same problem. You're not supposed to win is what I gather.

If anything changes or what was spoken about to chat agent's is followed up on I will update this review. However at this moment in time I'm saying avoid, as is every other recent review.

Update: 15/07/21

As previously stated I've supplied all requested documents multiple times but am stuck on the last one, over and over.

I've replied to your emails regarding the matter, please look at my response to your last email.

Thanks.

Update: 22/07/21

Have supplied remaining requested document again and in the manner requested. Currently awaiting response. Will update after reply.

Update: 29/07/21

Supplied amended final requested document again exactly as requested. Have been waiting over 4 days for final verification, there is no reason I shouldn't have had my withdrawal by now. Everything is to the letter as requested.
Ridiculous.

Are there any 0 start rate ? This is a scam online casino Im waiting my money 2 week now and still nothing trust me don't use this 💩 website its al 🐃💩 !!!!
0 start

Being deliberately slow and difficult since I made my withdrawals a week ago. Declining perfectly good verification documents and being awkward for the sake of it. Can’t get through to anyone on Live Chat as it either a robot or constantly busy and goalposts keep being moved on what ID is wanted. Almost as if they want to delay paying out as long as possible…..

Update - Day 8 - more requests for documents and for an item already provided two times. Stalling tactics? 24 hours more and will be handing this over to my lawyer to deal with.

Update - Day 9 - Another BS email asking for info already provided. Now started legal proceedings so expect this casino to be shut down in the next fortnight.

Update - Day 11 - another email asking for information already provided. Another bank statement sent.

Update Day 12 - so had it out with Live Chat who managed to be in touch with the verification team. Was told to send in a bank statement. I told them I had already sent this in. They told me again to send one in. I explained again I had done so and provided a screenshot of the email to them. Miraculously they suddenly approved my verification. However, still waiting for my funds to be released….

CASINO CRUISE is a casino that is operated by the Genesis Group. Please take note of the complaints that you will find with these casinos all over the internet on review sites like this one or on Askgamblers. These are the exact same experiences that I have with casinos from this group. CASINO CRUISE will do everything to delay a withdrawal/payout. For me, it took around 1 month to be verified as a customer. The casino is stalling verification when in their own T&Cs they state that the process should take 48-72 hours. As I said before, it took me a month to be verified and another 3 days to get paid. Their excuses are plenty and ridiculous. But they usually refer to being thorough etc. which is total BS.
So, be warned! If you want your money swiftly, DO NOT PLAY CASINO CRUISE!!!

I’ve been waiting for my withdrawal for a few days,I have tried chat email fb to try get a response but one one is answering me,I’m getting quite annoyed now and I hate giving bad reviews but if only they would sort it out asap

If I could give this site ZERO stars I would - I have deposited numerous times and tried to withdraw £400 of my winnings - they have asked me to verify my account, I have uploaded all the relevant documents they have asked for and the verification is still not been actioned! The wait to verify your account is ridiculous! I have been waiting weeks for my funds to be withdrawn - my partner works for a law firm luckily so I will be taking hard legal action on this company to stop this from happening to anyone else! Please do not use this site they really try everything not to pay out your money!!

Had 2 withdrawals paid out within 24 hours 3 rd withdrawal has been pending for a week. No one answers emails or calls or live chat. I have been scammed :/ . Will be contacting gambling commission for advice.