Casino Cruise Reviews 

This is an extremely long complaint which i an just going to try and keep as short as possible. In september 2020 i or slightly before i signed up to the casino. Shortly after i won R1900. It tooks months and months to verify as everytime they kept asking for the same details over and over and they do not come back timeously, you have to keep requesting and sending the same items. They delay the process out so long that you just get so tired and frustrated. Then eventually months later in about December or so the account was eventually verified. At that time it took so long that it said there was a system error and i had to redo the withdrawal process. But now once i clicked withdrawal, it said that i needed to make a deposit before i could withdraw. I found this very strange considering i had already deposited funds numerous times so why do i have to deposit again just to withdraw my winnings. The next problem was because they took so long to verify my account, i could no longer deposit money via EFT, it kept declining my cards, i tried various methods and still it kept declining, i spoke to their support team numerous times to rectify the issue which they could not and then eventually again months later they finally said oh no its because the eft option is no longer available in south africa and i must try to use a different card. During that time i just got so frustrated and then just played the money out and lost and then during January this year, my sister was staying by me and i said maybe we should try playing this casino but it keeps declining my card so she said its fine i can use hers so i transferred money to her card and then from her card onto the casino which worked perfectly. Eventually i played with the R500 which i brought up to R 5000 and decided i wanted to cash out then when they required the proof of deposit so in that initial email i sent the details i also along with it sent my sisters details and her ID and a written consent to say that she allowed me to use the card which they came back and said that the deposit was made by a third party, i said yes i know which is why i originally sent you all her details and i was the one who told you that it was to her card so then they sent me a form to complete to fill in her details from a third party declaration which i sent and which again took weeks and months requesting various documents which we did just for them to decline it anyway!!! And then they just refunding my R500 and the R150 that i put in via net teller because again i had to deposit money just to withdraw. So i had R650 in the account. Then i withdrew the R500 and they came back and said no i cant withdraw it because it needs to be put back to the card that it came from so i tried to do that then all of a sudden the minimum amount needs to be R1000 to withdraw so i said now how am i able to withdraw the funds if the minimum is R1000 and i only R500 and they said i must deposit money and i said they how can i deposit money if i am constantly saying that my card keeps declining which is why i asked my sister if i could use her card then they said no i must use swifty or something and i said but whats the point in adding another wallet when i already have one and also that contradicts what they said of depositing the money into the original account that it came from so im just going to do it through net teller since i already had to pay all the charges and extra fees just to deposit again in the account to withdraw what was already my money and now i check my balance and my pending withdrawals and its R0. I am now in April 2021. This whole problem started last year in September 2020. And i have no money since just losses of time and energy spent on them. I have even asked for all my chat history with their support because i am going to put this over all social media platforms so that no one else gets scammed into loosing money. I have all their emails apologising for their system error but i believe theses things are done intentionally so that they never pay anyone out. I want to expose them to the scam artist that they really are! I would not be in this situation had they not advised me to use a different card and just paid out the original R1900 but due to their constant system errors im the person in the wrong!

*UPDATE*
Shortly after this review went live they asked me for my documentation which I sent immediately and now, unsurprisingly, radio silence once again. Still waiting on a withdrawal from January.

Requested a withdrawal in January but funds have been held due to a 'random' security check. Suspicious they do not ask for any forms to aid the check. It appears the casino's tactic is to withold your funds until you give up contacting them. Have contacted customer services several times and each time have been given useless answers such as:
"Kindly note that since we are separate departments, we regrettably cannot view the details of this case as we lack the necessary authorizations"
"I'm very sorry, but we still do not have an update on your account for you, it is still pending with the relevant department and we will have to wait for an email from them directly before we have any further update, I'm afraid"
There is no infrustructure here for customer service as no department is authorised to even attempt to contact the other.
I've been asked to rest assured multiple times saying that they will contact me directly when the checks are complete however it appears on reading these reviews that these 'Checks' can go on indefinitely.
Rest assured that this casino's license has been revoked once before and will most likely be revoked again.

This is not casino but a joke. DO NOT PLAY THERE, u wont get any legitimate winnings payed out. Sent them days ago all the paperwork requested and they just vanished. I got almost 2K pending for days , doubt i will ever get them out.
Its a scam , not reliable, not trustworthy with crap customer service. All they do is steal people's money. Keep away and be aware. You been warned

I’m bringing them to court sick of them lies and bulshit emails contact my solicitor and opening a case good luck to scumers

Never had any issues. Fast withdrawals, great selection of slots.

Joke of a casino not quite sure how they are still operating but i don't expect it to be much longer. I've had a pending withdrawal in my account from MARCH. I've sent multiple emails most are ignored some i get an email back telling me they are sorry and they are waiting to process it. Don't recommend playing on here.

gambled for a while, but then they lost their UK license. i couldnt cash out so i emailed them 4 months ago. they asked for proof of funds and bank statement within 3 months. ive sent everything and more and they havent replied in a month. also the balance was £8k so its not a small amount. total scam

this casino operate by Genesis Global Limited they have all new scamming methods to scam you . you can not do anything .

Please please don’t play here
It will literally eat your money with no winning spins at all
Try Yeti who have got a good grip on RTP unlike these charlatans.
I’m thinking of publishing my game play to Gambling Commision

Don't pay you anything your owed, literally been telling me they will pay for 4 weeks and still haven't had it, avoid this company at all costs

Do NOT touch this website with a barge pole
Complete fraudsters!!!! Will try every trick in the book to not pay your legitimate winnings.
Update 29th July 2020
Situation is now resolved and winnings have be paid

I got the 55 spins on starburst (annoyingly the next day as advertised) and won about £20+,ended up with about £120 after a few hours of playing other slots...lost it all soon enough but the games payout like the good sites and the free spins are generous and pay...I am just about to deposit for the first time, I will update this review if I get lucky and try to withdraw some money.For me the biggest issue with on-line casinos is how easy it is to get your winnings once you do win, excuses for documents and too complicated rules regarding bonus money ruin the best of any casino, I hope this one stays good.

When it comes to the best casino sites, Casino Cruise is definitely a strong candidate. They have a huge variety of games, with providers such as PlayNGo, Netent etc. Ensure to have promotion emails turned on, as you'll be sent frequent match bonuses giving more of an incentive to play, which usually ranges from 25-100% matches (Based on my experience). The gameplay feels fair, I feel as if the spins are completely rng-based on this site, and i've been playing on the site for some time now. I've played on a big variety of games, and I don't win all the time, but neither is it one of those sites where you have hours of dead spins.

There's no doubt, this is a fantastic site, and I struggle to find any negatives with it. Keep up the great work.

Feels like every other bad casino was the same old thing got 55 free spins was made to wait 24hours for them.. fine.. waited..then got the 55 free spins to be told it was only for starburst. "The worst game out there" so ok played the spins. £2.55 from 55spins witch then went on to be be eaten up with only a single win more of 30p that's the same old story part you can tell the fair sites from the bad ones and this one does suck Iam sorry to say. But I will say there costumer service was good just a shame it's for a bad site.

Brilliant site. Customer service are very polite and helpful. No problems with withdrawals.

Games are good. One of the best sites I have used.

I get promotion email from them & it says if you open account you get 55 free spins.

I get those kind of promotion from others casino sites & it is never a problem.

They keep what they promise!!

Those fraudsters gave me nothing & claimin that I had to get bonus code from a friend or something.

Worst casino site ever!!!!!!