Dear players, Please avoid all Genesis Global Limited casino’s at all costs. They keep stalling payments, it’s November, I’m already waiting on a payment from a sister casino since July, yes, you’... See more
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See what reviewers are saying
I have played here a couple of times its a very well established casino with an excellent range of games, You always get good value for money free spins are a regular offer with deposits. You get 100%... See more
Company replied
I got the 55 spins on starburst (annoyingly the next day as advertised) and won about £20+,ended up with about £120 after a few hours of playing other slots...lost it all soon enough but the games pay... See more
Company replied
I honestly Wana give them no stars .first time with casino cruise na scammers like some sites I withdrawal 500 as I won it with my OWN money kept coming up with stupid excuses so just told them to cl... See more
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Company details
Written by the company
Casino Cruise is an online casino dedicated to delivering a thrilling gaming experience, whilst docking at exotic worldwide locations to play and explore.
Contact info
Watar Street, XBX 1301, Ta' Xbiex, Malta
- casinocruise.com
3.2
Average
126 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Casino Cruise
Hi Melissa Abrahams,
Thank you for taking the time to review us.
We are happy to see that you have had a nice experience with us 😊!
Please do not hesitate to contact us should you require any assistance; we will be more than happy to help.
We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.
Regards,
Casino Cruise Team
Withdrawal pending for over 10 weeks
I processed a withdrawal on the 22/03/22 (10 WEEKS AGO) for £12,719.85 and I still have not received it. I got the same generic response it seems everyone gets when dealing with these criminals, "it's with the relevant department, please await an email..."
What upsets me most about this is that, upon investigation, I see that they are part of a bigger group Genesis, who I have been a loyal customer to. They were more than happy for me to lose money repeatedly but as soon as I won big (for the first time in my life) they are ignoring me and not taking my situation seriously. I wanted to use the money to take the family on a holiday but I now fear I will never see that money.
I have gone as far as getting resolver involved and because they still hadn't responded I was advised to get IBAS involved and even when IBAS are asking for their final business decision they STILL ignore me and haven't processed or furthered my case to get a response so I can pursue legal action.
My advice is to everyone who has taken the time to read this to please never go anywhere near them or their brand Genesis ever. They are criminals working under the disguise of a business and will happily let you lose time and time again and practically make you beg and have to pursue legal action to get what is rightfully yours.
EDIT:
As you can see from their reply below they have no care in the world, that is about the 10th time I have had that exact same generic response. Protect your money and do NOT go near them.
May 3, 2022
Unprompted review
Reply from Casino Cruise
Hi Steve,
We are sorry to hear that you are having difficulties with our casino. Kindly note that we have escalated your case to the relevant department.
Please bear with us while we investigate the matter. Once an update is provided we will contact you accordingly.
Regards,
Casino Cruise Team
Update - 25/05/2022
Hi Steve,
Kindly be advised that we sent you an e-mail yesterday evening in regards to your Initial Withdrawal.
Kindly note that your new Withdrawal request was processed this morning, kindly wait 3-5 working days in order for the balance to reflect into your account accordingly.
Should you require further assistance do not hesitate to contact us, we are more than happy to help.
Regards,
Casino Cruise Team
Well I have been waiting for a refund…
Well I have been waiting for a refund of 300 pounds for 8 days now keep getting the same reply it’s with the relevant department thay ask u to allow them up to 72 hours not 8 days hade a withdrawal in 2 days but for some reason thay won’t give me my refund of 300 I wald never recommend this site it’s awful worst customer service I’ve ever witnessed keep away from it Another day gone and still same response from them it’s with the payment department it has now been 10 days such a discrace worst site I’ve ever played. Well another day gone now 11 days same response am top priority bs is all I can say this site needs to be closed for good
April 30, 2022
Unprompted review
Reply from Casino Cruise
Hi Lena Lee,
Kindly note that we have manually processed your Payments late yesterday evening. Kindly wait 3-5 working days in order for the balance to reflect into your account accordingly.
Should you have any other queries do not hesitate to contact us, we are more than happy to help.
Regards,
Casino Cruise Team
really disappointed with this company…
really disappointed with this company as they have good games on there website. My RTP has been shocking and unfair they are greedy and extort the vunerable!! Do not play with this terrible casino. They have to pay for the actors on there live casino so the customer will always lose high amounts even on low stakes. Plenty of other normal sites who want to keep their licence. This company should not have one.
April 27, 2022
Unprompted review
Reply from Casino Cruise
Hi Charlene A Taylor,
Thank you for taking the time to review us.
We are sorry to hear that you have not been lucky while playing at our casino. Understanding your feelings, we would like to point out that we are a regulated casino and are constantly being monitored by the relevant authorities to ensure that we provide fair game play to all our players.
Each Game has a different pay-out ratio, and every slot is different in the behaviour of disbursements. The profit chance, including any bonus round triggered within a game, is only based on luck, and as a licensed operator we have no influence on this.
Please feel free to contact our support at any time should you wish to check for any available offers on your casino account, our support team is available 24/7 and we will be more than happy to assist you.
Regards,
Casino Cruise Team
Reply from Casino Cruise
Hi Stacy,
Thank you for taking the time to review us.
We are happy to see that you have had a nice experience with us 😊!
Please do not hesitate to contact us should you require any assistance; we will be more than happy to help.
We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.
Regards,
Casino Cruise Team
Iam dpnt now about this so am playing…
Iam dpnt now about this so am playing more time.need playing more.
April 17, 2022
Unprompted review
Reply from Casino Cruise
Hi Carlos Oliveira,
Thank you for taking the time to review us.
Our team is always striving to provide the best gaming experience to our customers, and we always try our best to assist our players in a professional and polite way.
Please do not hesitate to contact us should you require any assistance; we will be more than happy to help.
We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.
Regards,
Casino Cruise Team
Excellent service 👏 i love how the…
Excellent service 👏 i love how the assistants always are willing to help. I recommend this site to many of my friends. The interface is great and the gameplay is smooth on my Samsung. Keep up the great work guys
April 6, 2022
Unprompted review
Reply from Casino Cruise
Hi KXNGCASINO,
Thank you for taking the time to review us.
We are happy to see that you have had a nice experience with us 😊!
Please do not hesitate to contact us should you require any assistance; we will be more than happy to help.
We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.
Regards,
Casino Cruise Team
Can’t fault it.
Great experience, simple withdrawl sign up and bonus process 10/10. Deffo reccomend!
April 4, 2022
Unprompted review
Reply from Casino Cruise
Hi Lauren Brown,
Thank you for taking the time to review us.
We are happy to see that you have had a nice experience with us 😊!
Please do not hesitate to contact us should you require any assistance; we will be more than happy to help.
We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.
Regards,
Casino Cruise Team
Awesome casino you have to try it out 😉
April 1, 2022
Unprompted review
Reply from Casino Cruise
Hi Capture,
Thank you for taking the time to review us.
We are happy to see that you have had a nice experience with us 😊!
Please do not hesitate to contact us should you require any assistance; we will be more than happy to help.
We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.
Regards,
Casino Cruise Team
I only wanted to know How to redeem…
I only wanted to know How to redeem your loyalty points, and the person i was chatting with explained to me exactly what i needed to hear, No muck around straight to the point and was very lovely 😊
March 10, 2022
Unprompted review
Reply from Casino Cruise
Hi Max Putaranui,
Thank you for taking the time to review us.
We are happy to see that you have had a nice experience with us 😊!
Please do not hesitate to contact us should you require any assistance; we will be more than happy to help.
We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.
Regards,
Casino Cruise Team
I received an email as I am a member of…
Update - on the casino cruise website there are another 50 lines of terms and conditions - be mindful that they are owned by Genesis. if you are thinking of withdrawing money then I would have a quick look at the other companies that genesis trade under and then make up your mind on the basis of those reviews!
I received an email as I am a member of sloty to join and get a bonus
I am bit confused by the T&C's for the welcome offer - it would be lovely if someone from Casino Cruise explain it to me in simple English! but be aware they may use these T&Cs against you!
More about this amazing promotion
Offer valid on first deposit only.
The minimum deposit amount for any deposit or reload bonus is £10.
20 Free Spins will be instantly credited upon qualifying deposit. Remainder will be credited at the rate of 20 per day for 9 days.
Free Spins are valid for 72 hours.
The maximum withdrawal amount for a player from their Free Spins is £100.
Any bonus or free spin winnings must be wagered 40 times before withdrawal.
The maximum bet allowed when using a bonus is £5 on slots and video slots and £30 on any other game.
Bonuses expire after 14 days.
Only customers receiving this communication from Sloty are eligible for this offer.
Full Terms & Conditions Apply.
Please check full Bonus Terms and Conditions for more details.
March 7, 2022
Unprompted review
Reply from Casino Cruise
Hi D B,
Kindly find an explanation of the welcome offer accordingly.
Offer is valid for the 1st Deposit only. The minimum Deposit is of £10. 20 Free Spins will be credited instantly whilst the remaining Free Spins will be credited at the rate of 20 per day for the following 9 days on the Game Starburst for a total of 200 Free Spins. (Kindly note that Free spins are valid for 72 Hours and the Maximum Withdrawal Amount that a Player can Withdraw from Free spins is £100. Any Bonus/Free Spins winnings have to be wagered 40 times before you can Withdraw.)
The Maximum Bet allowed when using a bonus is £5 on slots and video slots & £30 on any other game.
Bonuses Expire after 14 Days.
Kindly find both Terms & Conditions as well as Bonus Terms and Conditions Here:
https://www.casinocruise.com/en-eu/termsandconditions
https://www.casinocruise.com/en-eu/termsandconditions/generalbonus
Should you have any other questions do not hesitate to contact us.
Regards,
Casino Cruise Team
22 days and still not paid my £3k…
22 days and still not paid my £3250 withdrawals, generic email responses every day and awful customer service, I'd be surprised if they ever pay out. The worst casino I've ever played in my 10 years playing. Do not trust casino cruise, avoid all genesis sites as they have done similar with the withdrawal times on all their other sites but never this long before and always eventually paid out after many fake excuses. The worst customer service of all sites, no respect for the fact that it is my money they are withholding. This will be reported to the GC
*update. It's now been a full month and not only have they lied to me every day saying its in the final stages etc, they lie on here below in their reply pretending they can't locate my account. This review is verified and my account with casino cruise has been verified by trustpilot so drop the lies and pay me my £3250. Its been a full month, you're pathetic
March 4, 2022
Unprompted review
Reply from Casino Cruise
Hi James,
We are sorry to hear that you are experiencing issues with our Casino.
Kindly note that unfortunately we were not able to locate your account with the details provided on Trustpilot. Kindly contact us directly so we can help resolve your case accordingly.
Regards,
Casino Cruise Team
Update - 16/03/2022
Hi James,
Kindly note we sent you an e-mail yesterday regarding your Withdrawal Status.
Should you have any other queries do not hesitate to contact us, we are more than happy to help.
Regards,
Casino Cruise Team
Your doing a good job
February 6, 2022
Unprompted review
Reply from Casino Cruise
Hi Logan Halkett,
Thank you so much for taking the time to review us.
We are glad to see that your experience with us has been a great one. Please feel free to contact us should you require any assistance; we will be more than happy to help!
In the meantime, we wish you the best of luck for your future within our casino, and we hope to see you playing with us again!
Regards,
Casino Cruise Team
Great and lots fun
February 5, 2022
Unprompted review
Reply from Casino Cruise
Hi franck Daigneault,
Thank you for taking the time to review us.
We are happy to see that you have had a nice experience with us 😊!
Please do not hesitate to contact us should you require any assistance; we will be more than happy to help.
We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.
Regards,
Casino Cruise Team
Reply from Casino Cruise
Hi Charlie Sanborn,
Thank you so much for taking the time to review us.
We are glad to see that your experience with us has been a great one. Please feel free to contact us should you require any assistance; we will be more than happy to help!
In the meantime, we wish you the best of luck for your future within our casino, and we hope to see you playing with us again!
Regards,
Casino Cruise Team
Reply from Casino Cruise
Hi Diana,
Thank you so much for taking the time to review us.
We are glad to see that your experience with us has been a great one. Please feel free to contact us should you require any assistance; we will be more than happy to help!
In the meantime, we wish you the best of luck for your future within our casino, and we hope to see you playing with us again!
Regards,
Casino Cruise Team
Great games and bonuses
January 27, 2022
Unprompted review
Reply from Casino Cruise
Hi Skye Chesmur-Taylor,
Thank you so much for taking the time to review us.
We are glad to see that your experience with us has been a great one. Please feel free to contact us should you require any assistance; we will be more than happy to help!
In the meantime, we wish you the best of luck for your future within our casino, and we hope to see you playing with us again!
Regards,
Casino Cruise Team
Reply from Casino Cruise
Hi Krista Rae Auigbelle,
Thank you so much for taking the time to review us.
We are glad to see that your experience with us has been a great one. Please feel free to contact us should you require any assistance; we will be more than happy to help!
In the meantime, we wish you the best of luck for your future within our casino, and we hope to see you playing with us again!
Regards,
Casino Cruise Team
Enjoyed the games
January 20, 2022
Unprompted review
Reply from Casino Cruise
Hi James Rongotoa,
Thank you for taking the time to review us.
We are happy to see that you have had a nice experience with us 😊!
Please do not hesitate to contact us should you require any assistance; we will be more than happy to help.
We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.
Regards,
Casino Cruise Team
Liliana was fabulous casino cruise is a…
Liliana was fabulous casino cruise is a great casino if u want to play and u do win fairly. Xx
January 16, 2022
Unprompted review
Reply from Casino Cruise
Hi Tanya,
Thank you so much for taking the time to review us.
We are glad to see that your experience with us has been a great one. Please feel free to contact us should you require any assistance; we will be more than happy to help!
In the meantime, we wish you the best of luck for your future within our casino, and we hope to see you playing with us again!
Regards,
Casino Cruise Team
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