Dr. Ayana Cartwright, Castle Dental on Westheimer in Houston. Dr. Cartwright caused the loss of a tooth due to incompetence, negligence or malice. I have contacted her office several times but she h... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very bad experience last time in. Was told things that were not true by staff and dentist. Wrote a lengthy note to corporate offices (no reviews) and never even received an acknowledgement of my... See more
Terrible experience, have been left in absolute agony after trying a teeth whitening product that was pushed on me by the dentist there. They refused that it could have anything to do with their produ... See more
I went to Castle Dental Pearland the receptionist were as cold as the office. Was there for 3 hours and they did nothing but X-ray and evaluations. First the receptionist showed me a paper with 0 bala... See more
Company details
Information provided by various external sources
Castle Dental, an affiliated brand of Smile Brands Group Inc., provides quality, full service dentistry at more than 60 locations in Tennessee and Texas.
Contact info
United States
- castledental.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
High quality dental care in a friendly caring atmosphere..
Great staff of dental professionals. They all provided high quality dental care and went far beyond my expectations.
Terrible job with my braces!!!! Had to pay $5000 to another orthodontisat to re-do them!!!
Terrible job with my braces. I had to pay another orthodontist $5000 to undo the damage done at Castle Dental in Franklin.
Been to this Dentist since we moved to …
Been to this Dentist since we moved to Austin 12 years ago. Caring, friendly, quality and friendly service! Thank you.
Cola and the staff there are the best
Cola and the staff there are the best. I've never had a bad experience.
Great Service
Dr. Kim and team are always friendly and get me in quickly.
Get a second opinion
OK for general services but not other procedures. Had a crown fall off and they would not give me a cost estimate saying I needed a root canal. I went to my old dentist, paying out of pocket because not on my dental plan, to get a second opinion. He cleaned the tooth and the crown and cemented it back on, $58 total cost. This was 8 months ago.
I'm trying to get an appointment but …
I'm trying to get an appointment but keep getting a machine and no one calls me back and I keep getting emails thanking me for my visit but I haven't been in a year
Bad experience at Castle Dental
Was not given anything for pain. Did a tooth extraction and left part of the tooth there. Return to Castle and Dentist said it would fall out on its own. Would not return in any circumstance. Just rushing people through for the money. Very unpleasant experience. Made a complaint at the time and never received a response back.
Lana The Tooth Blaster
Lana blasted my teeth away as usual. She is fast, friendly and makes the overall cleaning experience great. By the way... tooth blaster is a compliment! 😊
Great dental care, Great people!
From cleanings and fillings to extractions, Castle Dental has done a superb job in maintaining my oral health. I have been going to Caste Dental for many years and am continually pleased with their services.
they try to sell the cosmetic too …
they try to sell the cosmetic too often. I then am concerned of the real items that need fixing
The price is good but the quality is …
The price is good but the quality is not good.
I highly recommend this dental office
Have done a cleaning three times and x-rays twice. Everyone seems very professional and friendly. The cleaning is very good. Not just a splash of water and a polish and call it good. I feel they will be able to allow me to keep my teeth forever. Very short waiting time to be called in for your appointment. I highly recommend this dental office.
Five Stars For Excellence
For several years I have been well satisfied with Castle Dental's services. Services have included routine cleanings, replacement of fillings, installation of crowns, a dental implant, root canal work, and emergency treatment of an infected tooth and gum. All procedures have been gentle and 99% painless, with minor twinges of discomfort few and far between. I am always relaxed and comfortable "in the chair". Dentists, hygienists, and office personnel are competent, diligent, intelligent, efficient, courteous, cordial, and helpful. And informative and patient about my many questions about procedures and payments.
When scheduling staff make an error …
When scheduling staff make an error they should accept responsibility verses ignoring the error. When it's ignored that shows you don't care for the patient or value their time.
Helpful
Helpful, professional and courteous staff. Nice, considering customer service is almost nonexistent anymore!
Can't keep dentists
Castle Dental in Waco cannot keep a dentist! I have been trying since February 2017 to get a tooth replaced. It is now July! Shame on this clinic for being this bad!
Conroe Castle Dental
I have been going to the Conroe Castle Dental for 5 years. I am very pleased with the services I have had done. The dentists are nice, dental hygienists are the sweetest and the front desk ladies are always willing to explain everything. I drive an hour to go here and will continue to do so. Great people!
Crown took 3 months for placement.
The staff was nice in the office. My problem is with the lab that makes the permanent crowns. It took three months of fittings to get the correct crown. The gumline was off several times.
My teeth were damaged due to radiation …
My teeth were damaged due to radiation from neck cancer. They became weak, broken, and turned black. Dr Mathis and his wonderful staff helped me with crowns and a partial. It was very time consuming and of course a variety of small problems arose but he and his staff handled them with ease and flair. I absolutely love all of them. I had been a patient prior to the damage caused by radiation and loved them then but the care, concern, and love that I received during this six month process was truly remarkable.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








