There was a delay in shipping my order. Caulaincourt informed me of the delay and said they would add a shoe care product to the order for the inconvenience. I eventually did receive my order but with... See more
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★★★★★ Outstanding Quality and Comfort The quality of the materials is truly five-star. The leather is beautiful—the smell and feel of genuine, high-quality leather are immediately noticeable.... See more
This is my third order from Caulaincourt, and, once again, everything was perfect. Online ordering was simple, with an easy-to-use size guide, the order was promptly shipped, and it arrived in perfect... See more
The shoes are exactly as expected including the fit. Your customer service is also to be commended for intervening unsolicitedly to suggest a different size shoe than the one I had initially ordere... See more
Company replied
Company details
Information provided by various external sources
Chaussures de luxe entierement fabriquées en France. Prêt-à-chausser, chaussures patinées et chaussures personnalisées en demi-mesure. L'exigence portée par la marque Caulaincourt à la qualité de ses chaussures trouve sa réponse dans l'artisanat França...
Contact info
59 avenue Kléber, 75116, Paris, France
- contact@caulaincourt.paris
- caulaincourt.paris
4.1
Great
263 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 20% of negative reviews
Typically replies within 2 weeks
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The dressed shoes one cut 1773 are…
The dressed shoes one cut 1773 are quite simply the best shoes in the world. Add the superior level of service and professionalism of Caulain Court, I am surprised I only have 3 pairs of these shoes.
You will not be disappointed.
May 6, 2025
Reply from Caulaincourt
Thank you! We're thrilled you had such a positive experience with our 1773 dressed shoes and our team. Your satisfaction is our greatest reward.
These are great we need more sneakers…
These are great we need more sneakers like them. I plan on ordering the other kind.
April 1, 2025
Reply from Caulaincourt
Thank you for taking the time to share your feedback with us. We are truly delighted to know that you are satisfied with the Maison. We look forward to seeing you again and assisting you with your next purchase.
Exceptional Service and Expertise
Caulaincourt offers an outstanding customer service experience. Their team took several weeks to guide me, patiently advising and exchanging with me to ensure I found the perfect pair of shoes. Their professionalism and dedication truly set them apart. Finding the right pair takes time, and they understand that better than anyone. I would highly recommend Caulaincourt to any shoe enthusiast looking for both quality and expertise.
February 25, 2025
Reply from Caulaincourt
Thank you so much for your kind words. We’re truly delighted to have helped you find the perfect pair, and your satisfaction is the greatest reward we could ask for. Your appreciation means a lot to us and inspires us to keep putting our heart into everything we do. We look forward to welcoming you back to Caulaincourt soon!
High quality products
High quality product, and good customer service. Shipping to the US was fine. Did not have to make a return so unsure of what that process is like
January 7, 2025
Reply from Caulaincourt
Thank you for your feedback! We are very happy to hear that you are satisfied with the quality of our products and our services. We look forward to seeing you again in a new experience with us.
Reply from Caulaincourt
Thank you so much for your kind words! We’re thrilled to hear that you love your shoes. Your satisfaction is very important for us, and we look forward to offering you more new experiences in the future!
This was my first time ordering shoes…
This was my first time ordering shoes from Caulaincourt. Experience went so well I ordered a second pair. Fast shipping to the United States and excellent communication throughout the purchase process. Give them a try.
December 26, 2024
Reply from Caulaincourt
We truly appreciate your trust in us for your first order, and we’re thrilled to hear you had such a positive experience! Thank you for your support and recommendation!
The boots are good quality
The boots are good quality. Shoe last OK. Packaging is good. Shipments is fast.
Only minor thing to be upgraded like shoe lace a bit too long.
Overall best quality and excellent service.
January 10, 2025
Reply from Caulaincourt
Thank you for your comment and we are very happy to see that you are delighted with our services and products. In the future, feel free to write in your order notes that you would like smaller laces. We have different sizes of laces. We look forward to seeing you again.
Shoes came when they were supposed to…
Shoes came when they were supposed to come. There was a waiting period, but it was worth it.
January 10, 2025
Reply from Caulaincourt
Thank you for taking the time to return your order. We are happy to hear that you have been satisfied with your order. The waiting time is necessary for us, to create the patina you want, it’s a meticulous and handmade work that we do meticulously to provide you with an exceptional product.
Caulaincourt Boots - "Wood Brown" Patina
Ordered a pair of boots from Caulaincourt ahead of my trip to Paris in December. After placing the order, i kept receiving updates every other week about the progress being made on crafting my shoes. By the time I arrived in Paris the boots were waiting for me at the Kléber store. The boots are beautiful and I am very happy with my purchase.
December 12, 2024
Reply from Caulaincourt
Thank you so much for your kind words! We’re delighted to hear that you appreciated your boots. It’s wonderful to know you’re happy with your purchase, and we hope they’ll accompany you on many great adventures. Looking forward to welcoming you back soon!
I had a great experience shopping with…
I had a great experience shopping with Caulaincourt. The website was easy to navigate, and I found exactly what I was looking for. The product arrived on time and in perfect condition. Overall, I’m very satisfied with the service and quality. Will definitely shop here again!
December 27, 2024
Reply from Caulaincourt
Thank you for your kind comment. We are delighted that your experience went as well as you would have liked, as customer satisfaction is very important to us. We look forward to advising with you again in the future.
Beautiful Quality Shoes
Beautiful quality shoes, made with the highest care and standards, by a company that keeps you informed at each step of the process.
December 12, 2024
Reply from Caulaincourt
Thank you for your comment, which we greatly appreciate. Craftsmanship and customer care are fundamental pillars of our company.
Quick and easy process for making an…
Quick and easy process for making an international order using PayPal. Excellent quality product as always.
December 10, 2024
Reply from Caulaincourt
We're delighted that you enjoyed the smooth ordering process and the quality of our work! Your satisfaction is very important to us.
Had a problem with an item they sent it…
Had a problem with an item they sent it a new one very quickly. Good job.
October 17, 2024
Reply from Caulaincourt
Thank you for your feedback and we're pleased that we were able to resolve the issue quickly. Our customer service is responsive and efficient, so you can be sure of getting the best possible support.
Well
Well, very good service bedore ans after the deal : to ensure the size of the shoes, with the appropriate threshold ti be comfortable on it;
September 10, 2024
Reply from Caulaincourt
Thank you for your comments. It is essential for us to offer our customers a quality service!
Best shoes great quality and very…
Best shoes great quality and very professional after service response. I made a mistake on the size number and they offered me a refund or a credit without problem. Buy here with no regrets!! Perfect!!
August 7, 2024
Reply from Caulaincourt
It's a pleasure to read your comment. Your satisfaction is very important to us and we are pleased that our after-sales service was able to find a satisfactory solution for you. We look forward to helping you with your next purchase!
Excellent products and communication.
July 31, 2024
Reply from Caulaincourt
It's a pleasure to read your feedback, which is very pleasant. We put all our strengths forward to always meet the needs of each of our customers.
Best website for sneakers
Excellent website that is easy to navigate and understanding. Bandit sneakers are of the highest quality and design
July 9, 2024
Reply from Caulaincourt
We're delighted to read your review. The Bandit is one of our flagship products. Don't hesitate to have a look at our other sneakers models, which also feature very sophisticated designs.
Reply from Caulaincourt
Thank you, Sir, for taking the time to write us this comment, which is very pleasant for the Maison.
Reply from Caulaincourt
Thank you for your comment on the services we offer within the brand. It's a real pleasure for us to know that our customers are satisfied with our work.
They really go the extra mile
They really go the extra mile. Responses sometimes take a few days during sales times, but understandable with a small shop. Very happy return customer.
July 19, 2024
Reply from Caulaincourt
Thank you so much for your understanding and loyalty! Your satisfaction is essential to us, and your words encourage us to continue offering the best possible service. We look forward to seeing you soon!
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