Marco Adaggio made getting a new phone easy, affordable and genuinely helpful. He was so kind and was able to put any worries I had at ease. A follow up email to say that he was always available to... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ashleigh (and Luca on our initial contact with you) were both extremely helpful, knowledgeable, accommodating, creative, kind and supportive in our stressful hacking circumstances. They were available... See more
Company replied
Huge thanks to Kirsty Almond at Chadwell Telecom for her outstanding support! I had an urgent issue with my work phone just before an important patient call, and Kirsty went above and beyond to get it... See more
Company replied
Amazing Customer Service! I had the pleasure of working with Ashleigh for a couple weeks on new plans, as well as a number transfer, and though there were issues due to outside reasons, she was alw... See more
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Company details
Written by the company
Supplier of mobile devices, airtime contracts, VoiP and Unified Comms. At Chadwell, excellence is our standard. We're dedicated to delivering state-of-the-art solutions that redefine industry standards, all while ensuring uncompromising quality. Our commitment to innovation means our clients have access to cutting-edge technology at the most competitive prices in the UK market. Our ability to offer top-tier services without sacrificing exceptional customer care and ongoing support sets us apart. While other providers may compromise on service to keep costs down, we prioritise affordability and excellence. Our cost-effective approach is all about empowering our clients. We leverage software-based solutions, eliminating the need for expensive hardware. This not only streamlines efficiency but also puts the power in our clients' hands, allowing them to tailor their services to their exact needs. With Chadwell, you can expect the latest technology paired with unparalleled support without straining your budget.
Contact info
The Stalls Shifnal Manor, TF119PB, Shifnal, United Kingdom
- 0330 043 2006
- info@chadwelltelecom.co.uk
- chadwelltelecom.co.uk
4.8
Excellent
180 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
New phone contract and…
After looking at my contract and speaking to Ben Russel who sorted my contract out but new sim cards that arrived quickly and change over was easy no problems he talked me through everything with ease and cash back what a joy to deal with and would and will highly recommend to anyone brilliant and thank you 👍
January 29, 2025
Reply from Chadwell Telecom
Good morning Keith,
Thank you for the time you have taken to leave such a fantastic review. I am happy to hear that you had a seamless experience, we pride ourselves in going the extra mile for all of our customers from the very start, and throughout your contract with us, we hope to build, strong, long-lasting relationships with all of our users.
We appreciate the recommendations Do not forget to take advantage of our refer-a-friend scheme.
Feel free to get in touch anytime if you need anything at all!
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Ben @ Chadwell
Fast resolution to technical issue
Chadwell support were fast and effective. Recommend.
January 24, 2025
Reply from Chadwell Telecom
Hi Mark,
Thank you for the review, It was nice to speak to you and I am really happy that we were able to get all of the users up and running in no time.
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards
Kirsty @ Chadwell
From start to finish it was a brilliant…
From start to finish it was a brilliant experience. Nothing was too much trouble and our new contract was dealt with swiftly
January 16, 2025
Reply from Chadwell Telecom
Good morning Jez,
It is fantastic to hear you had a seamless experience, we work very hard to try and make the transfer as smooth as possible for all of our customers, not just at the start of your contract, but throughout.
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards
Alison @ Chadwell
Excellent customer service received
Excellent customer service received, prompt, precise and resolved the problem first time. Very much appreciated and highly recommended.
January 15, 2025
Reply from Chadwell Telecom
Hi Chris,
Thanks for your review. It was nice speaking to you, and I am happy I was able to fix your issue quickly and resolve the technical issue over the phone.
If you require any further assistance, please do give us a call on 0330 043 2006 or drop us an email to support@chadwelltelecom.co.uk
Kind Regards,
Kirsty @ Chadwell
Highly recommended!
Great company with great service amazing people. I have been working closely with Luke and Kerry and I amazing by their work dedication on top of their positive and solution oriented attitude.
December 31, 2024
Unprompted review
Reply from Chadwell Telecom
Good afternoon Eriona,
Thanks for taking time out of your busy schedule to leave a review.
We are so proud of the team we have at Chadwell Telecom, we take great pleasure in ensuring the right solution to fit all of our customer's business requirements, and we go above and beyond to ensure the very best Customer service and 1-2-1 Account Management throughout your time with us, we hope to build strong, professional long-lasting relationships.
If you require any further assistance, please do give us a call on 0330 043 2006 or drop us an email to support@chadwelltelecom.co.uk
Kind regards,
Luke @ Chadwell
Great people that are willing to go above and beyond
Alys and Kirsty were able to solve some of the initial challenges I had with the port over from a different network and always went above and beyond to fix any issues with the setup. I'd highly recommend!
January 8, 2025
Reply from Chadwell Telecom
Hi Alex,
Thank you so much for the review, we are super happy that we were able to identify the issue causing the problem and fix your APN issues promptly, It was lovely to speak to you, please don't hesitate to keep in touch.
Don't forget we offer a referral scheme to all of our amazing customers, feel free to mention Chadwell to your friends and family, We offer the very best business telecoms at affordable prices and 1-2-1 Account management and Support.
If you have any questions or problems you can call Support on 03300432006 or email support@chadwelltelecom.co.uk
Kind Regards,
Alys @ Chadwell
Very helpful and dealt with my problem…
Very helpful and dealt with my problem straight away.
January 8, 2025
Reply from Chadwell Telecom
Hi Andy,
Thank you so much for taking the time to leave a review.
It was great to speak to you, we aim to build strong, long-lasting, professional relationships with all of our customers. We really take great pride in going the extra mile and making sure that you are happy with 1-2-1 Account Management and customer service.
If you need any further technical help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Kirsty @ Chadwell
Excellent service from Chadwell
Excellent service from Chadwell, they made switching easy with great prices.
December 5, 2024
Reply from Chadwell Telecom
Good morning,
We are so pleased to hear that you found the process easy and stress-free. We try our very best to make the switch over seamless and it is great when we get feedback to confirm we did so!
Remember, if you require any help or advice on 03300432006 or drop an email to support@chadwelltelecom.co.uk
Kind Regards,
Luke @ Chadwell
Helpful, efficient and friendly
Chadwell have been very helpful in obtaining us a business mobile contract at a very competitive price. Would recommend them to anyone.
December 12, 2024
Reply from Chadwell Telecom
Hi Fiona,
Thankyou for taking the time to leave a review, we take great pride in making sure that every customer is happy with our products and services and strive to deliver the very best customer service for a competitive market price.
If you require any help, or have any questions you can call Support on 03300432006 or email support@chadwelltelecom.co.uk
Kind Regards,
Steve @ Chadwell
This has been such a seamless…
This has been such a seamless experience with Chadwell everything about transferring over from my current provider has been so easy!
Steve has been so friendly and professional to deal with, always a friendly voice at the end of the phone and always happy to help!
December 5, 2024
Reply from Chadwell Telecom
Hi Lucy,
It makes us so pleased to hear that you are happy with Chadwell's services. We aim to deal with any customers quickly and professionally, it is great when we get feedback proving we did a good job!
Remember we are just a phone call away if you require any help or advice on 03300432006 or drop an email to support@chadwelltelecom.co.uk
Kind Regards,
Steve @ Chadwell
Excellent service from start to finish…
Excellent service from start to finish !! Great deal on phone contracts...........and smooth transfer.
December 5, 2024
Reply from Chadwell Telecom
Hi Chris,
Thank you so much for your review. I am so glad we were able to get you a great deal on you business mobiles, its great you had a smooth transition, and you are happy with our customer service.
It was lovely speaking with you and as discussed please don't hesitate to get in touch if you have any questions going forward, you have your own personal account manager and a great customer service team that are happy to help.
Please don't hesitate to get in touch for any help you can call Support on 03300432006 or email support@chadwelltelecom.co.uk
Kind Regards,
Luke @ Chadwell
Reply from Chadwell Telecom
Hi Ashley,
Thanks for taking time out of your busy schedule to leave a review, we appreciate the good feedback from all of our amazing customers.
Feel free to contact your Personal Account manager anytime if you require anything at all.
If you need any further technical help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Joe @ Chadwell
Very helpful and supportive team
December 3, 2024
Reply from Chadwell Telecom
Hi Wayne,
Thank you for your review. It was great to speak to you and help with the new connection. We hope to build a strong and professional relationship with you throughout your time with us.
We are always available to speak to with regards to anything you may require going forward. If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Kirsty @ Chadwell
I had an unsolicited call from these…
I had an unsolicited call from these people as my phone was coming up for renewal. There’s really no need to give cold callers your business. I didn’t give anyone permission to call me, and had never heard of this company. I’m sure this breaches GDPR in some way.
December 3, 2024
Unprompted review
Professional and personal service
Professional and personal service. Highly recommend and already have! Kirsty has been absolutely brilliant with her customer focused approach.
November 28, 2024
Reply from Chadwell Telecom
Thank you James for taking the time to leave such a lovely review.
I am so glad you were happy with our customer services, and great to hear your taking advantage of our refer a friend scheme.
Fell free to get in touch anytime if you need anything at all!
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards
Kirsty @ Chadwell
Reply from Chadwell Telecom
Hi Tony,
Thank you so much for your review. We are happy to hear that you have found our customer service meets your expectations. We are always available for technical advice and support.
If you have any questions or problems you can call Support on 03300432006 or email support@chadwelltelecom.co.uk
Kind Regards,
Alison @ Chadwell
Ashleigh was brilliant. Excellent communication skills and very quick responding.
Ashleigh was brilliant. Patient and courtious. Talked me through an issue i had with a handset and network transfer that was stuck on the old network. Excellent communication skills and no waiting for service. 👍
November 26, 2024
Reply from Chadwell Telecom
Hi Gail,
We really appreciate your feedback, it is always a pleasure to hear that we have been able to fix any technical issues that may arise quickly and efficiently
We are always here to help, if you have any questions or problems you can call Support on 03300432006 or email support@chadwelltelecom.co.uk
Kind Regards,
Melanie @ Chadwell
Outstanding
Great customer service and very helpful with the sale contract on the phone . Outstanding with helpful follow up on a small technical issue
November 25, 2024
Reply from Chadwell Telecom
Hi Rick,
We are pleased to hear that you have had a great experience so far with us at Chadwell. Please don't hesitate to make contact with any other questions you may have, it is always a pleasure to help our customers and keep in touch throughout your contract with us.
We are always here to help, if you have any questions or problems you can call Support on 03300432006 or email support@chadwelltelecom.co.uk
Kind Regards,
Steve @ Chadwell
Good customer service
Good customer service. A couple of issues to begin with but all sorted quickly
November 25, 2024
Reply from Chadwell Telecom
Hi James,
A huge thank you for taking the time to leave a review.
Apologies for the teething problems at the start you were very patient and enabled us to sort the issues out quickly and efficiently.
We are super proud of our customer service and will always go above and beyond in these situations.
If you need anything else, or have any questions you can call Support on 03300432006 or email support@chadwelltelecom.co.uk
Kind Regards
Kirsty @ Chadwell
Prompt friendly service and always…
Prompt friendly service and always professional. Alys and Ashleigh were particularly helpful with all our questions! Thank you and we would highly recommend Chadwell Telecom.
November 25, 2024
Reply from Chadwell Telecom
Hi Jennifer,
Thank you for your lovely review. Please don't hesitate to call if you require any further help or advice, we are always happy to be of assistance.
If you need anything else, or have any questions you can call Support on 03300432006 or email support@chadwelltelecom.co.uk
Kind Regards,
Alys and Ashleigh @ Chadwell
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