Marco Adaggio made getting a new phone easy, affordable and genuinely helpful. He was so kind and was able to put any worries I had at ease. A follow up email to say that he was always available to... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ashleigh (and Luca on our initial contact with you) were both extremely helpful, knowledgeable, accommodating, creative, kind and supportive in our stressful hacking circumstances. They were available... See more
Company replied
Huge thanks to Kirsty Almond at Chadwell Telecom for her outstanding support! I had an urgent issue with my work phone just before an important patient call, and Kirsty went above and beyond to get it... See more
Company replied
Amazing Customer Service! I had the pleasure of working with Ashleigh for a couple weeks on new plans, as well as a number transfer, and though there were issues due to outside reasons, she was alw... See more
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Company details
Written by the company
Supplier of mobile devices, airtime contracts, VoiP and Unified Comms. At Chadwell, excellence is our standard. We're dedicated to delivering state-of-the-art solutions that redefine industry standards, all while ensuring uncompromising quality. Our commitment to innovation means our clients have access to cutting-edge technology at the most competitive prices in the UK market. Our ability to offer top-tier services without sacrificing exceptional customer care and ongoing support sets us apart. While other providers may compromise on service to keep costs down, we prioritise affordability and excellence. Our cost-effective approach is all about empowering our clients. We leverage software-based solutions, eliminating the need for expensive hardware. This not only streamlines efficiency but also puts the power in our clients' hands, allowing them to tailor their services to their exact needs. With Chadwell, you can expect the latest technology paired with unparalleled support without straining your budget.
Contact info
The Stalls Shifnal Manor, TF119PB, Shifnal, United Kingdom
- 0330 043 2006
- info@chadwelltelecom.co.uk
- chadwelltelecom.co.uk
4.8
Excellent
181 reviews
Hasn’t replied to negative reviews
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SIM Connection issues
My sim was not connecting for a few days after signing the contract. But when I contacted the Team they started working on the technical problem and by the following day my phone was working. I was impressed with their efficiency. Also, they kept their word by reimbursing o2 as agreed when I signed up, the balance from the contract.
April 19, 2024
Reply from Chadwell Telecom
Hi Catherine,
I'm sorry there was a slight issue in connecting your new line, but its good to hear the team were able to resolve it quickly!
If you require any further assistance, please do give us a call on 0330 043 2006, or drop an emai to support@chadwelltelecom.co.uk
Kind Regards
Joe @ Chadwell
Top Notch
This company were very quick in getting in contact back with in the hour of sending email, and they have excepted liability and credit will be payed back. So I very pleased with the outcome and happy to carry on with them.
April 13, 2024
Reply from Chadwell Telecom
Hi Kris,
Thanks for taking time to leave the review, and we always do our best to respond to customer enquiries as soon as possible!
We often pay off the last part of you old contract, as we value business customers and work to build long lasting relationships!
if you require any further assistance, please do give us a call on 0330 043 2006 or drop us an email to support@chadwelltelecom.co.uk
Kind regards,
Alison @ Chadwell
Moved from EE and now my bills are half…
Moved from EE and now my bills are half the price.
Thanks for your help
Paul
March 22, 2024
Unprompted review
Reply from Chadwell Telecom
Hi Paul,
Thanks for your business, We're glad we were able to review your package and find you a better deal!
If we can be of further assistance, please give us a call on 0330 043 2006, or an email to support@chadwelltelecom.co.uk
Kind regards,
Joe @ Chadwell
I have had a good experience transferring from EE
I transferred from EE and found the experience problem free. Information on the website is easy to access and billing straightforward.
March 22, 2024
Unprompted review
Reply from Chadwell Telecom
Hi Jim,
Thanks for taking the time to review us!
Switching over is never as difficult as people think, we do most things for you!
It’s also great to hear your finding the Online Portal easy to use, I'm sure you'll agree the extra detail and features are great.
If you need anything further, please do reach out to us on 0330 043 2006, or by email to support@chadwelltelecom.co.uk
Kind regards,
Joe @ Chadwell
Straight forward business contract move
Straight forward move from Vodafone. It even paid the Early Termination Charges from Vodafone. Not only its cheaper but can also use contract in EU. Mobile signal, including data, has been a great improvement compared to Vodafone. Recommended.
February 6, 2024
Unprompted review
Reply from Chadwell Telecom
Hi,
Its great to hear your service has improved, we always strive to offer the most competitive prices, and get you the best coverage!
Our Inclusive Roaming packages for Europe are ideal with the holiday season approaching!
If you need any further assistance, please do give us a call on 0330 043 2006, or drop an email to support@chadwelltelecom.co.uk
Kind regards,
The Chadwell Team
Multiple spam calls to my personal…
Multiple spam calls to my personal number.
I have never given them permission to call me, and despite me blocking their number, their robocaller always leaves a voicemail which I can do nothing about.
March 19, 2024
Unprompted review
So far my experience has been faultless…
So far my experience has been faultless and I would be very happy to recommend Chadwell.
March 7, 2024
Unprompted review
Reply from Chadwell Telecom
Hi Polly,
Its great to hear your happy! Remember we do operate a refer a friend scheme, so if you would like to make a referral, or require anything else please do contact us.
Our team are available on 0330 043 2006 or by email to support@chadwelltelecom.co.uk
Kind regards,
Joe @ Chadwell
Scam callers call unsolicited three…
Scam callers, I'm receiving an unsolicited call three times a week. Googling the number will give you results that they are scammers. Mis-use of GDPR. Ignorant arrogant rude sales staff. Do not trust.
In response to your reply I have had maybe ten calls in the last month. Delete my data.
March 7, 2024
Unprompted review
Reply from Chadwell Telecom
Hi Mr Pheasant,
Firstly thanks for providing the additional details required to locate your record.
I can see from our records, we have placed a total of 2 calls to your mobile number, firstly on the 26th January, then again on 5th March, both this year. After reviewing the initial call you did request for your number to be removed and unfortunately this wasn’t done. This was an error on the part of our agent, for which we sincerely apologise. I can confirm your number was removed, on the second request made 5th March.
I can assure you we are fully GDPR compliant, and a separate email will be sent to you confirming this.
In relation to the attitude of our staff, after listening to both calls, I’m not able to agree with your comments, both agents were polite and courteous at all times, I will however apologise again that your number wasn’t removed on the first request, this has been flagged for additional training.
I’m sorry that this experience has led you to feel you are unable to trust us, but if you would give us a second chance, or would like to discuss this further, please reach out to me directly on 0330 043 2006, or by email to support@chadwelltelecom.co.uk
Kind Regards,
Joe @ Chadwell
Really nice man and very helpful thanks
Really nice man and very helpful thanks
March 6, 2024
Unprompted review
Reply from Chadwell Telecom
Hi Vicky,
Thanks for contacting us this morning. We're always here to help!
If you need further assistance, please contact us on 0330 043 2006, or email support@chadwelltelecom.co.uk
Kind regards,
Joe @ Chadwell
The supplier went out of there way to…
The supplier went out of there way to resolve the issue at hand
March 1, 2024
Unprompted review
Reply from Chadwell Telecom
Hi John,
Thanks for your time eariler, it was a pleasure to speak to you. I'm glad you highlighted the issue so we were able to sort it out!
If you require anything futher, please do give me a call on 0330 043 2006 or reach out to us at support@chadwelltelecom.co.uk
Kind Regards,
Imelda @ Chadwell
Joe Thomas at Sprint always replies to…
Joe Thomas at Sprint always replies to my queries quickly and effecently.
Have used Sprint for many years and the have always found me a good deal.
February 18, 2024
Unprompted review
Great customer service and process made…
Great customer service and process made easy. Very grateful to Joe for sorting it all out.
February 26, 2024
Unprompted review
Reply from Chadwell Telecom
Hi Susan,
Thanks for your review, its great to hear it was an easy switch.
If you require any assistance, customer service is available on 0330 043 2006.
Kind regards,
The Chadwell Team
Efficient, Professional and Truly Wonderful Service
Efficient and Truly Wonderful professional service from Mike and the Chadwell Team. The personal attention to detail was truly refreshing and i can highly recommend using their services. My business is secured for the future without question. Thank you again Mike personally for all of your support, advice and continued help
February 23, 2024
Unprompted review
Reply from Chadwell Telecom
Hi Sarah,
Many thanks for taking the time to leave a review, Its great to hear your happy with the service provided, You should already have Mikes direct line, but if you need us, customer service is also available on 0330 043 2006
Kind regards,
The Chadwell Team
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