While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We ordered some floating shelves from Chill House via B&Q and absolutely loved them. We then contacted Chill House directly to ask whether they could supply bespoke sizes for another project we were... See more

Rated 5 out of 5 stars

I ordered a bespoke size live edge floating shelf. What I received was just amazing. Beyond my expectaions. The price was very reasonable and even better the delivery was included in the price.Communi... See more

Rated 5 out of 5 stars

Wow! Ordered some floating shelves for our living room and initially hesitant about the price but the quality speaks for itself! I would buy these ten times over. They have absolutely transformed our... See more

Rated 4 out of 5 stars

I ordered 2 floating shelves. 1 shelf had pre drilled holes and 1 didnt. However upon contacting Chill House. They couldn't have been more helpful and promptly sent a replacement within 2 days. I woul... See more

Company details

  1. Rustic Furniture Store
  2. Woodworker
  3. Woodworking Supply Store

Written by the company

The most beautiful custom woodwork known to mankind! Give your home a touch of rustic flavour with our made to order coffee tables and shelves.


Contact info

4.8

Excellent

TrustScore 5 out of 5

107 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautiful Shelves and Brilliant Customer Service

We ordered some floating shelves from Chill House via B&Q and absolutely loved them. We then contacted Chill House directly to ask whether they could supply bespoke sizes for another project we were working on.
They were incredibly quick to respond and more than happy to help with our request. We’re absolutely delighted with the quality of the shelves and the excellent service they provided.
We would 100% recommend them.

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

Great items beautiful

Fast service , good communication on my order this being my 2nd order from you ,I was so pleased with my 3 shelf’s and look brilliant so pleased great service

March 25, 2026
Rated 5 out of 5 stars

Amazing live edge wooden shelves At a great price and fab service

I ordered a bespoke size live edge floating shelf. What I received was just amazing. Beyond my expectaions. The price was very reasonable and even better the delivery was included in the price.Communication with the company was great.I would recommend this company if you are looking for real wood shelves and so much more. I will certainly be using again

February 13, 2026
Unprompted review
Rated 5 out of 5 stars

great product

I ordered a made-to-measure shelf on the website, and everything worked fine; it had exactly what I wanted. i was kept informed regarding delivery which was very quick. the product was great and fitted perfectly

September 30, 2025
Rated 4 out of 5 stars

Great service

I ordered 2 floating shelves. 1 shelf had pre drilled holes and 1 didnt. However upon contacting Chill House. They couldn't have been more helpful and promptly sent a replacement within 2 days. I would happily purchase from them again.

September 30, 2025
Rated 5 out of 5 stars

Shelves

Ordered shelves and had to get them cut to size This company is so easy to deal with Answered quiries promptly Received shelves they fit perfectly So pleased with them

September 16, 2025
Unprompted review
Rated 5 out of 5 stars

Great product, website needs an overhaul.

Great product.
Swift delivery.
Website needs to be looked at…. Soooo painfully slow to react to each click.
When paying for my second order (ordered because the products are good despite painful process TO order), it repeatedly refused to accept my card, my husbands card and any card I offered!! Rang to speak to someone as the order was required urgently, was told to email my request. Never heard another thing.
Please sort out your website as I am certain it is losing you money.

September 9, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look