Richard and Simon promised we'd be early appointment after having to cancel an earlier one due to unforeseen circumstances. They were true to their word and throughout the visit they were friendly... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have a bidet, wash and dry toilet. Which I’ve had for a good while now. Because of further deterioration of my mobility, a powered toilet seat riser, has recently been installed. This has been br... See more
Company replied
Today Monday 29th Sept, I had Some maintenance carried on my Closomat wc , it was Nicci who Booked in the appointment and Mathew who Your closomat engineer firstly Nicci very Effi... See more
Company replied
Closomat provide a lavatory with a wash and dry facility that is easy to use for those experiencing lowered ability. Easy to operate elbow flushes. Ours was installed by our builders but commissioned... See more
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Company details
Written by the company
At Closomat, we strive to make life easier for people, regardless of the challenges they face in their intimate toileting needs. We are trusted by families and carers, by installers, by distributors and by medical and clinical professionals who choose us to help make a difference to the lives of the people who use our toilets, both in the home and away from it. Our products are flexible and customisable, and are designed to meet the needs of the individual both now and in the future.
Closomat helps people live their best lives
Written by the company
- Closomat enables people to deal with their intimate toileting needs with as much style, independence, dignity and control as possible.
- We believe that everyone deserves independence and dignity in the bathroom, which is why we are absolutely committed to continuous improvement in developing the most effective products. And why we are here to promote the many benefits of wash & dry toilets to a wider audience.
Contact info
Building 1, Brooklands Place, Brooklands Road, Sale, M33 3SD, Manchester, United Kingdom
- 0800 374 076
- info@closomat.co.uk
- closomat.co.uk
4.6
Excellent
852 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Closomat
We are very pleased to hear about your positive experience. Thank you for taking the time to let us know.
The engineerc couldn’t help me
The engineer couldn’t help me as a Ot has to scansion a replacement toilet seat a big John and the Birmingham city council have to scansion it
April 22, 2026
Reply from Closomat
Thank you for your feedback. Sorry that you are having issues with your toilet seat - please let us know if we assist further, 0161 969 1199.
Friendly and efficient staff and…
Friendly and efficient staff and explained what he was doing and why
March 17, 2026
Reply from Closomat
We are very pleased to hear you had such a positive experience. Thank you so much for sharing your feedback.
Reply from Closomat
Thank you for taking the time to share your experience. We really appreciate it.
A nice friendly quick installation
A nice friendly quick installation. Arrived on time and left everywhere clean and tidy after explaining how to use.
January 8, 2026
Reply from Closomat
This is brilliant to know, thank you so much for taking the time to share your experience with us.
My precious independance.
Good morning,
I think I had four attempts to schedule my appointment; it was canceled several times, but when the engineer came, the job was done professionally and quickly, and nothing was too much trouble for him. Having a Closomat toilet gave me the independence that I craved for. I am a big guy, I stay in assisted living following a stroke,and this gave me my own time, without the need for carers. Thank you.
August 1, 2025
Reply from Closomat
Thank you for sharing your experience with us. We apologise for any inconvenience caused by the appointment rescheduling, but we’re very pleased to hear you had a very positive experience during the service. It means a great deal to know that your Closomat toilet has helped give you greater independence and privacy. Supporting our customers to live more comfortably and confidently is exactly why we do what we do. Thank you again for your kind words and for placing your trust in Closomat.
Reply from Closomat
This is great to know, thank you for taking the time to leave a 5 star review. We really appreciate it.
High standard
Engineer was courteous, efficient and respectful of privacy and carried out work to a high standard.
April 2, 2026
Reply from Closomat
Our engineers understand the importance of our servicing and take great pride in what they do, so it's really nice to hear that your experience reflects this. Thank you for taking time to share your feedback. We really appreciate it.
Engineers Excellent staff are very…
Engineers Excellent staff are very polite and friendly.
January 7, 2026
Reply from Closomat
Thank you so much for taking the time to share your experience. We will be sure to pass on your kind words.
Reply from Closomat
Thank you for taking the time to share your review. We are very grateful for your recommendation, it means a lot.
Andy doing a great job
Andy, local engineer, is very easy going and efficient. Does the job quickly, in a friendly way and nothing is too much trouble
February 5, 2026
Reply from Closomat
Thank you so much for sharing your experience. We are very proud of our team of engineers, and we will be sure to pass on your kind words.
Reported an issue with our toilet…
Reported an issue with our toilet leaking. Engineer came out and said the toilet wasn't secure to the ground and he couldn't fix this. Contacted landlords, sent out maintenence guy, secured toilet to the ground, but couldn't fix the leak as it was part of the closomat water connections, which could have been fixed by the closomat engineer initially, so would get this raised with closomat. So months later, still no further contact from closomat, and the toilet is still leaking.
March 31, 2026
Reply from Closomat
Thank you for feeding this back and sorry for the trouble you have experienced.
Our colleagues will be in touch ASAP to discuss how best to proceed.
All we do is say to the council what is…
All we do,is say to the council what is wrong. Thinking they would forward problems straight to yourselves. They say bad publicity is still publicity. I’d rather not write what’s wrong on here.
May 7, 2026
Reply from Closomat
Thank you for the feedback.
The toilet is excellent and the service…
The toilet is excellent and the service from staff has also been excellent. The process from the start has been smooth and the toilet has exceeded our expectations.
May 7, 2026
Reply from Closomat
Thank you so much for your kind words. We are delighted to hear that everything is going well and really appreciate you taking time to let us know.
Reply from Closomat
Thank you for taking the time to share your experience with us. We are very pleased to hear that everything is as it should be.
The fitting went well the guy was very…
The fitting went well the guy was very informative gave us a demonstration of use it was for my husband blind deaf and disabled he used it as instructed but the wash spray was ni where near where Ray wanted it and the warm air dryer was not warm and hasnt changed we have moved the was he sits on the toilet but the only thing is that he got a bad nappy type of rash which took about a week to clear but on a good note he has the cleanest balls in shaw we dont use the wash and dry thing now sorry
April 6, 2026
Reply from Closomat
Thank you for taking the time to leave this review.
It's great to hear that the toilet was installed well.
We are sorry to hear that the wash/dry functions are not meeting your needs. It would be good to understand more about the specific issues - we will be in touch.
Very good did a good job
April 21, 2026
Reply from Closomat
Thank you so much for taking the time to share your experience. We are really pleased to hear it.
Reply from Closomat
Thank you for sharing your experience. It is much appreciated.
We have had our closomat for about 8…
We have had our closomat for about 8 years. Its been a blessing as both my daughter and myself have disabilities. The after care is also great. They service it annually and if any problems occur (which hasn't happened) the team are very helpful
May 7, 2026
Reply from Closomat
We’re very pleased to hear that your Closomat has been such a benefit to both you and your daughter. Providing reliable products alongside ongoing support is very important to us, and we greatly appreciate your kind comments and continued trust in Closomat.
Reply from Closomat
Thank you so much. We are really pleased to hear this and appreciate you taking the time to leave a review.
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